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September 2023 by Tom E.
I normally prefer Home Depot to Lowe's. I normally prefer this Home Depot to the others in the area. That said, it's not perfect. The parking lot layout near the store is...odd. The nearby Chic-fil-A doesn't help.The prices for grass seed and fertilizer have gotten surreal. Most of that isn't anything to do with Home Depot, but you absolutely have to shop around on those items and make sure you're not overpaying. You also have to carefully check the bags for holes and good luck finding one that hasn't been crapped on by birds. The staff are friendly and helpful. The interior layout is standard, as is the outdoor garden area.
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March 2023 by Kimber Q.
We just moved to the area and stopped in for some new appliances and a few odds and ends for our new home. This is, hands down, the best Home Depot we have ever been too. Jerry in the appliance department was so helpful, hilarious and just a joy to chat with. He was very educated in the brands and appliances that he was showing us. We bought a new fridge and a washer & dryer, what a pleasant experience it was too. We also stopped over to grab a door lock and had a question for another employee, Steve. He was honest and helpful. We greatly appreciated his input. The employees were so friendly and helpful which is such a welcome change from what we were used to in Florida. We look forward to having this Home Depot as our regular home improvement stop. Thanks so much to Jerry and Steve!
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October 2022 by Angela L.
We ordered ceramic tile to be installed in our guest bathroom in June. We were informed that it would be 2 or 3 months before we would be able to have it installed and we were good with that. We paid for everything at Home Depot. A day or two later we received a call from Superior Floor that they would be doing the install of the floor that we had purchased through Home Depot. It was the middle of June when we purchased everything and Superior Floor tells us that the earliest we would be able to have it installed would be September 28th (3-1/2 months). We get everything scheduled, they confirm that it will be installed on September 28th & 29th. In the process of this remodel we were also replacing the bathroom vanity and toilet. On the Thursday before we're due to have the floor installed we receive a message from Superior Floor reminding us of our appointment, everything was a go they would be at our home on the 28th. On Sunday, we have our toilet and bathroom vanity removed to be prepped and ready for the new floor being put down. Tuesday evening, the night before our scheduled install, we receive a message from Superior Floor that they were going to have to change the date of our install. The person that was supposed to do our install was no longer with their company. We're now told that the earliest they can install the floor is December 5th, 2 months away. The following day we call Superior Floor to see if there is any way possible that we can get the floor installed before December 5th. We have out of town guests coming to our home for Thanksgiving, and we now have a guest bathroom with no toilet or sink. We had already waited our turn to have the floor installed, why, because someone is no longer working for them do we go to the back of the list to wait for another install? They would not budge, they would install on December 5th and not before. Who is to say on the night before December 5th the same thing will happen, they'll call and reschedule again? We called Home Depot and spoke to the manager in the flooring department. They said there was nothing they could do about it. Superior Floor was not their employee. Home Depot contracts with them to install their floors, why do they continue to use a company that has a history of doing this to customers? They may not be employees of Home Depot but they are contractors of Home Depot and it reflects badly on Home Depot. We ended up calling Home Depot's Corporate Office, and again, were told there was nothing they could do about it other than refund our money. Home Depot called us back and said that if we wanted acrylic tile they could install that on Sept. 30th. If we had wanted acrylic tile we would have purchased that in the first place. We ended up getting our money refunded and have gone elsewhere. When we told the new floor place what we had purchased from Home Depot the lady kind of had a stunned look on her face and informed us that they had sold us wall tile. You should never use wall tile on a floor. That is on Home Depot, so they're not innocent in this experience. We have gone to Home Depot a lot in the past and have felt that we received good customer service. This experience has changed our feelings about them. We will NEVER use Home Depot for any kind of flooring and will also tell others about our experience and persuade them to not use Home Depot for any type of flooring.
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August 2022 by Kris F.
The store is good and the people are helpful most part. But the return policy is not great. Last week I bought a dryer cord and I ended up needing to return it because one came with the dryer. Unfortunately I lost the receipt which is on me, so I thought I could just return it using my debit card unfortunately my card broke and I wasn't able to slide it through the card reader. In that moment I thought I could just use my ID to get store credit and when she scanned it it said it was denied but she wasn't able to tell me why she just gave me a piece of paper and told me to go to this website and it will tell me. Went to the website and it didn't give me a clear reason why it was denied. So if you ever are given the option for them to email you the receipt, I say you should take it
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November 2021 by April Egan
The staff is very helpful
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May 2021 by Terri White Ellis
I ordered 1 thing for in store pick up. It showed online they had 4 in stock. I ordered one morning way before store even opens for business. It is now over a business day and half later with no email or text notification that my order can be picked up. What in the world? Went to a competitor and spent my money. I will NEVER shop Home Depot.
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April 2021 by Virat Sharma
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
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February 2021 by Laura Vahle
ordered some material online this afternoon, was sent confirmation # and told to wait for a text that my curbside order was ready for pickup, 4hrs later at 610pm received a call from Lisa that they in fact didn't have what I ordered in stock as stated online. I said "ok" can you get it from another store?
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October 2020 by Robin H
The garden center had a wide variety of plants for planting and for fall decorating. Reasonably priced.
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August 2020 by Lisa G.
I came in for multiple items. I asked several people for help as i was walking around trying to find everything. Most of what i needed was in stock and i was able to substitute something similar for everything else. Everyone i talked to was friendly and helpful, but the person that helped me the most was cashier Beatrice. She was extremely helpful in setting me up with the credit card which saved me money. She was efficient and pleasant and kind. I had commented how hot i was getting and she bought forward her fan to direct it on me as i waited to finish. Her thoughtfulness was greatly appreciated. Thank you for your kindness Beatrice!
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July 2020 by David W.
I love shopping at this Home Depot. The store is not over-crowded, the workers are helpful, and I can find what I am looking for.
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July 2020 by Steven C.
Horrible experience. I ordered tile online and had it shipped here. The wrong number of tiles was shipped and nobody wanted to help me. I was taking to one associate and another came up to him and told him to go to lunch. Apparently a lunch is more important than the customer standing there. Instead of escalating the issue, two associates told me they couldn't help. Lowe's is still open.
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December 2019 by Scott Chase
I spent $6000 for new flooring in my home, first of the problems began when the Home Depot measured came to my home and was very surly and acted like he had better things to do, with that being said the quote I received was totally inaccurate 4 trips to the store later and we thought everything was squared away, how wrong I was when the materials showed up there was 26 extra pieces of quarter round and short 2 boxes of Pergo and they tried to charge me for the 2 boxes when cl
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December 2019 by Clint M.
This is the worst experience of my adult life. I have cancelled my entire account with them because of this experience. Please don't ever order a service from here. It took 3 1/2 months to have the install then on the day of the install they didn't contact us (we were home) even though they say they did. Now they say it'll be another month!!! They have no want or need to make it right even after filing a complaint with corporate and canceling our account with them. Never never ever ever use or shop at this store. I know I won't be
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May 2019 by Michelle L.
Not a fan of going into any of these stores blind. I like to preorder and just pick up what I need but today I didn't have that luxury. I only walked around a couple of minutes before I was able to find someone to help me. He was reluctant but he helped. How are you reluctant to do your job? I digress... I found the lock and the metal hasp I needed for work and I was out of there.
