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December 2023 by Paulette M
I called because I had an issue with my debit card and the Bank Representative “Jessica “ was very rude. In so many words she said “ I shouldn’t have a debit card if I didn’t know my account number.” Her response was very RUDE and DISRESPECTFUL. I work on customer service and I would never say this to anyone. Her job is to help the customers with their issues. That was the reason for my call. DO NOT CALL CUSTOMER SERVICE if you Bank with Gateway Metro Federal Credit Union.
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September 2023 by Ronald Snyder
Very friendly staff and really good tasting coffee .
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July 2023 by RaChauna Harding
My husband called to get help with our account and was told by two different people that they couldn't/wouldn't help him, but that he needed to go online and fill out a form and wait 24-72 hours for someone to get back to us. What kind of customer service is that? Customers call branches and are looking for help and shouldn't be pushed off to an online form. I am unsure what kind of customer service they think that is but it is not the kind that attracts new clients. I will definitely think twice before referring any family or friends to this credit union.
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June 2021 by Kenzie (MackenzieFierce)
Talia is an Angel!! Basically, my grandpa was having issues with his online banking login and she was very helpful and patient as we had to reset things.. she was so friendly to us and when telling us letters she used words as reference ( “ E as in elephant”) which is extremely helpful when there’s a lot of numbers and letters that have to be entered. Thank you so much Talia. gateway metro credit union is extremely lucky to have you.. and us as customers are even more lucky. Thanks!
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October 2020 by Mary Mills
I would have to say that I have had a nice run but it’s over now. In the beginning it was convenient. Staff at my branch location have been helpful in person and every time I have had to call in, which is getting more frequent with their “upgraded” online banking app. I use to use the old app just fine but the upgrade messed up everything for me. However, this is where the problem lies for me and obviously others. It is very limited what you can do online with your accounts and it seems the app is not synced with online banking. Each time I try to login on the app it says that I need to call the bank even though I know I knew my password. I have called several times now and I am over it now I just go online and haven’t used the app since the upgrade. In the past I felt there was some shady business at times with the way the electronic system seems to choose the order of transactions. For, example if I have $200 in my account and an employer check pending and a debit pending for $201. It will push through the debit, give me an overdraft fee, then deposit my check. I have also had to speak to customer service regarding this and disputed validity of an overdraft fees many a times. Overall, not worth the frustration and hassle to bank here and I would recommend trying a different more evolved banking service.
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October 2020 by DAVE KELEWAE
Been a customer for 30 yrs. The other day I couldn't get the web app to log in. KIM was rude. Told me I didn't know how to make a password. I INSTALLED THEIR FIRST NETWORK AND BETA TESTED VIRTUAL BRANCH. I am considering changing banks. Then she hung up. I'm not happy.
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August 2020 by Dan J.
Antiquated online services makes it difficult to accomplish anything electronically. Using the telephone is just as frustrating due to spotty customer service.
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December 2019 by Kasey Wade
I've been with them for a long time checking savings and loans. Used a couple of loans through them. Great experience everytime. Lovely staff, great service and welcoming bank!
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April 2019 by Cullen Hilburn
I have been banking here for years a have never had a problem with the staff or systems. Very personable people and helpful.
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April 2019 by Amanda Wattler
Totally disappointed that they were not willing to help a patron with disabilities that wasn’t able to come in the building. Please have more signs that are clearly visible at your little metal box indicating which services needs to be conducted inside so I can skip your lines since your building is not safe in the rain.
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April 2019 by Stefan R
Why is it so difficult to add a damn bank account to your loan to pay it on both the website and the damn app.
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May 2018 by Benjamin Ezell
They are financing my first house! Great customer service. The people here have bent over backward for me to help me out.
