LensCrafters at 1600 Mid Rivers Mall is dedicated to providing quality eyecare to ensure customers always see their best. They offer comprehensive eye exams, a complete range of premium lens solutions, and a wide assortment of designer brands. They accept most vision insurance plans and all prescriptions are welcome. The location receives high praise for its great customer service and very friendly staff. Customers report being greeted immediately with a warm smile and attended to as soon as they walk in. The team is known for providing awesome, incredible, and outstanding service, often going above and beyond without customers even asking. They demonstrate exceptional hospitality, kindness, professionalism, and a warm, respectful attitude. A key service highlighted is expert repairs and adjustments. The staff can fix glasses, including adjusting frames, repairing arms, replacing screws and nose pads, and realigning frames—often completed quickly and sometimes free of charge. The store is well-equipped with an on-site optician and a lab for adjustments. The overall experience is consistently described with high recommendations, noting the staff treats people like human beings, not transactions, and operates as a caring team that takes pride in their work.
After being told by four other places that my Oakleys couldn’t be fixed, I took them to LensCrafters at Mid Rivers. The team there went above and beyond and got them fixed. Super helpful, great service, and definitely exceeded my expectations. Thanks again!
May 2026
The staff here were great. My husband were in an out. Billy was wonderful and personable and the physican Dr.Khan was amazing too. Lovely personalities you can tell all the staff love their job.
April 2026
Excellent experience. The staff spent 15+ minutes on the phone arranging for my insurance to pay for the exam. The exam itself used very modern equipment and the doctor was friendly and answered all of my questions.
