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January 2024 by Tay
Solid mall food. I'm not a pretzel person myself so I usually get a large soda like I used to when I worked at Journeys down there. But I can speak for my friend when they really like the pretzel bites there. Also shoutout to Mallory and Reiss! Very nice and I always saw Mallory working when I stopped by!
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October 2023 by LukeyDukey
This place is so
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June 2023 by Kiarra H
Stopped by here today because an old friend was working here and wanted to see if they were still around. Surprise, they were not. No wonder, the food quality is poor, the place is depressing, and sad looking. Heard the store owner was an insufferable woman who was very harsh. This is a pretzel shop, no need to work your employees the way you do. I definitely would not recommend this place!
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April 2023 by L R
The teenager's working wear gloves, but they touch all over everything while wearing those gloves, then roll pretzel dough with the same gloves. The guy making our pretzels couldn't stop touching his cell ph & pulling his earbuds out & putting them back in while wearing the gloves he then used to roll out our pretzel dough. After watching that happen, I asked for a refund before my order was done. It took some time as he had to call the manager to do so. I don't recommend eating here because of that dirty grossness that has to be against health standards. It made me sick to my stomach just watching that all happen knowing people behind me were going to eat that.
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March 2023 by Cell Chaos
The two high school age guys working the counter were nice enough, however, we watched as one fellow prepared pretzels, while intermittently touching his phone, his ear buds, the cash register WHILE wearing the gloves used to prepare the food.We asked for a refund before the pretzels were done, and they politely obliged.
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March 2023 by jimmy colestock
Waited for 10 minutes for employees at 2pm store was clearly open with no one
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February 2023 by Chasity
Three emplyoyees behind the counter 2 guys and 1 girl The girl taking the orders was rude and looked disgusted to even be there. I asked if the pretzels were fresh because the 2 that were in the case didn't look so good and maybe a little over done. Her response was "I don't know" and rolled her eyes. Hesitantly I ordered them and a regular soda. The pretzels were extremely dry over cooked and small. The cup was filled to the top with ice very little soda. Asked for a refill was told no and when I tried to say all I got was mostly ice I was cut off and again just plain rude. The employees made some rude comments I asked for the manager name or phone number ..I was told to google it. I asked for my receipt hoping the number would be on there they wouldn't give me the receipt.I will NEVER buy from there again. Used to be a favorite stop when I went to the mall.
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January 2023 by Jessica Grubb
Two stars because the pretzels were good although some still very doughy and fresh BUT the girl working the register is rude af.
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January 2023 by Mike Miner
We placed and paid for an order to pick up at 5pm. My daughter and I went to pick up the order at 5 and there was no one working at the location at Mid Rivers Mall. There was no communication whatsoever, and we ordered within business hours. We have still not received any communication.
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November 2022 by Alexandria Moore
The pretzels are consistently good, cheese sauce is delicious, they are open when they are supposed to be, and all of the employees I’ve talked to are polite. I will pick this place over Auntie Anne’s any day and encourage others to do it too
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October 2022 by Cassandra S.
We had one family in front of us and it took about ten minutes for us to order - long wait. We ordered a number 1:- pretzel bites that includes a drinkThey give you a large cup of pretzel bites but they were under cooked. We typically go to Auntie Anne's but they were out of cheese dip so we decided to give this place a try. It wasn't horrible but pretzels were also bland.
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October 2022 by David Mason
Everything was fresh hot and ready to go no wait and the staff was amazing kind and courteous my son said you better leave a five-star review so I am
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August 2022 by Kenny Powers
Awful service. Employees are more interested in social time then working. Always a 15 min wait, for pretzels?!
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August 2022 by Savanha Sateia
literally so good! there mocha mania is delicious
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August 2022 by Jeff P
Spent $20 on mediocre pretzels bites, 2 drinks and was charged for a fountain water. Lame!
