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December 2025 by Steve Hackworth
I can say Mark was very helpful. The differences in your products are quite telling! He did not bad mouth other brands that I brought up and provided me with info on how Sleep Number is the far better option! I do wish you could match some of the other products perks (pillows),when you’re purchasing a $7K bed a $100 a set of pillows should be included for the complete experience of your technology! Since we won’t receive our bed until mid January (???) I can’t say that our experience can be judged until then
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November 2025 by lauren hendrix
dom and gavin were amazing! very helpful with finding a mattress!! would recommend coming to this exact mattress firm
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September 2025 by thomas schneider
warm reception, knowledgeable rep who was very communicative explained the product (this was oure third sleep number bed) and gave us al the information about discounts..
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September 2025 by Suzanne O'Connor
Great at home type feel service. Lots of knowledge and helpful information for our specific needs. No high pressure.
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July 2025 by Richard Rose
Great customer service. Clear discussion of options
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July 2025 by Joe Karre
Great customer service. I have worked with Mark and he has called me to update my rewards and offer any assistance if needed. Would purchase again!
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April 2025 by Mark B
Our Sales Representative Mark was great. He was very knowledgeable and not pushy at all. My wife and I were a bit nervous about spending so much for a mattress but Mark was very patient and explained all of the health benefits of purchasing our Sleep Number mattress and adjustable frame
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February 2025 by Nikki Hoxworth
There are quite a few reasons I am giving a 1 star review - 1st of all - When they delivered the mattress, they hit my trash cans. 2nd of all - when the mattress was set up in home, it did NOT come close to meeting the comfort of the mattresses in store, even after playing with the numbers. 3rd of all - when we asked to return the mattress (after not even having it 24 hrs) they charged us a $250 fee to come pick it up. I guess that part is on us because we didn't read through the agreement. That said, I feel like that should have been pointed out during the buying process as it's not a small fee. At the end of the day, we've decided that this experience as a whole was just horrible and won't be considering a sleep number again.
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February 2025 by jeff cox
So far app is not working. Thinking of stopping payment and refusing delivery. If I bought a 5k dollar tv it would come with a remote. How can you sell a product that is controlled by an app. And the app not work? The app was downloaded in store with sales associate, didn't work then was told they would follow up with it on Monday. Today is Wednesday. No call no email no text. Called the store was given customer service number. Only for customer service to be too busy and advise I wait for a call back. Pretty poor way to start a relationship with a customer that paid in full. I haven't even got my bed yet...
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October 2024 by Tim Colvin
Bed is comfortable, bed is way too expensive for the materials that make up the sleep number system, installation went well but crew was not very friendly.
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September 2024 by Marilyn Keevin
This store is the bomb !!! And so is Ben the sales person -- I have dealt with a couple different ones and Ben knows his stuff. Plus I went to another mattress store and looked at knock off number beds -- ridiculous pricing this place not only has a great product they have great prices.
Thanks again Ben !!!!
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September 2024 by Steve Kelly
We recently purchased a Sleep Number bed and couldn't be happier with our decision! The entire process, from start to finish, was a breeze. Our sales associates, Shokouh and Ben, were incredibly knowledgeable and patient. They took the time to understand our specific needs and preferences, ensuring we found the perfect mattress for my wife and me.
The showroom was clean, well-organized, and inviting. We felt comfortable testing out different beds without feeling pressured. Once we decided on our mattress, the rest of the ordering and pricing was smooth and efficient.
We are very anxious to receive our new Sleep Number bed in a few weeks and are finally looking forward to a good night’s sleep (this will be our fourth mattress in less than two years).
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September 2024 by Terry Thomas
Customer service was great. Staff explained all the technical information about the beds and answered my questions well.
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September 2024 by Ladan Sarmadi
Great staff and team, Shokouh helped us to decide to choose and purchase a mattress that was a good fit for us, I definitely recommend this location to my friends.
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July 2024 by Keith Davis
Easy no pressure buying experience. LOVE the new bed.
