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August 2023 by Lionel B.
I purchased a Nissan Pathfinder and could not have been more happier with the way things turned out. I worked with Brian who is a sales rep and Lamont who was my finance manager. They were both great. I could not have received a better team. Thank you both for your help. I will be back.
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August 2023 by Tigra C.
Absolutely do not even think about this place. I came here to pick up my new work vehicle, which had been ordered nearly a year ago but there were delays (COVID caused lots of production issues/delays). By the time the vehicle was ready, I was out of office. Once I returned, reached out and let them know I'd be coming by end of May to pick up the vehicle. Due to hectic schedules and events beyond my control, that didn't happen. I received nasty emails from the sales manager, Ben Macormic. Mind you, this vehicle has been paid for already. When I was finally able to go get the vehicle, that's when he really showed his ugly. He degraded, belittled, and verbally accosted me multiple times. I asked where the vehicle was located and he just handed me the keys and told me to find it because it had been there so long. They initially wouldn't transfer the plates, even though fleet management said they were supposed to. And to top it all off, Ben refused to take the keys to the vehicle that I was trading in. He said he didn't want to be "liable" so I had to leave them inside the old vehicle, unlocked. Wow. The fact that this individual was allowed to be a manager tells me all I need to know about the higher ups. I would never shop here, I'm telling everyone I know to never shop here, and I've informed by business of the experience so that they can decide on whether or not they'll take their business elsewhere.
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August 2023 by Keionna M.
Brought a lemon 10 years ago. I purchased my 2013 Hyundai Elantra from this dealership brand new. It currently has 60,000 miles on it. During the 10 years of owning this vehicle. I've had to have my engine replaced and my air conditioner repaired (at my expense). I was just there on 7/11/23 to get two recalls (anti- theft software installed and anti-rust underbody) performed. Along with an oil change. Which by the way, they didn't check my brakes lights as it was out. It was pointed out by another customer before I pulled off the lot. I had to bring the car back to the dropoff bay and they replaced the light bulb. Fast forward today. I hear a thump noise every time I turn the stirring wheel to the right. I did not hear this sound before I brought my car in for the recalls and the oil change. I called to get an appointment. The next available appointment is a month from now. I told them the noise sounds pretty serious . They said I could drop off the car but they don't have any loaner cars available. I will be praying everyday that I can make it back and forth until my service appointment in September. I forgot to mention, a representative from this dealership told me that I could go to another Hyundai dealership for service. I literally live 10 minutes from this dealership. If it's unsafe for me to drive to your dealership, why would I drive farther to another Hyundai dealership? I was told by a dealership representative that they don't make the cars... they just sell them. I am publicly posting this review because the last person (a female) was extremely rude and disrespectful.
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July 2023 by Frank R.
Don't know about their new car department, but avoid the service dept like the plague. Another engine replacement horror story. More than five months (2 months after they received the new engine) the job was completed. Calling was futile, had to go in in-person and was told 6 times that the car would be done 'tomorrow', 'day after tomorrow', or 'end of the week'. Obviously, 5 times they lied. Three times 'someone 'was working on it now' when I was talking with them. When finally completed, they tried to convince me to spend $2500 on 'recommended service'. Had it checked at a reputable mechanic and was told needed only tires and alignment. Now waiting to see how much of the almost $5000.00 rental car charges Hyundai will reimburse.
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June 2023 by Jason W.
watch out. offered a deal over the phone to get us in the door but then wouldn't honor the deal.
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June 2023 by Jo Windmann
We were in a hurry for a vehicle and new what we wanted. Rick on the Hyundai lot got us exactly what we needed and we were in and out. Fastest car buying experience on a car lot. Would highly recommend. Thanks, Rick.
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June 2023 by MARNIE MASTERSON
It has been 19 years since I bought a vehicle from a dealership. I definitely would recommend St Charles Nissan!We stopped by and picked up a low mileage used Ford SUV. Roger Dodd our salesperson was polite, straightforward and easy-going. No pressure from the lot to the test drive to the office to do paperwork. We had a great casual experience and the process was seriously FAST! Thank You! Marnie and Eric Masterson
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May 2023 by Larry Conner
Cathy is one of the best salesperson to work with if looking are looking to purchase a vehicle. She made my niece Christine buying process easy breezy. I have nothing but good things to say about her.
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May 2023 by Adam Lowes
Just purchased a Hyundai Elantra SEL. The whole experience went very smooth. Keven was my sales agent and was very knowledgeable and patient with me. Would definitely recommend this establishment for you next vehicle purchase.
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May 2023 by Andrew Heil-Watson
Kadin was so polite and punctual, helped me find a few options to keep in mind. Cant wait to decide on my new ride!
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April 2023 by SM Baldwin
I received stellar customer service! Rick B. took great care to apprise me of the first new vehicle service process and answered all of my questions with courtesy and professionalism. I had an additional service concern and he went above and beyond to make sure it was addressed to my satisfaction. I really appreciate that! Thanks, Rick for making it enjoyable!
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April 2023 by Joseph Schweiss
Great experience working with salesman Brian Wright on my purchase of my 2023 Nissan Rogue. He is by far the best salesman I have dealt with. Highly recommend this dealership and ask for Brian to help you out, you won't be disappointed.
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January 2023 by Lenore Schuff
We love this dealership, and their service department. Always accommodating and friendly, with a comfortable area to wait while your work is being done.
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January 2023 by Denise W.
Oh man, this IS A PASS IT UP PLACE, FOR SURE!!!Would need to post a 5/page letter of 'wrongs' we as consumers endured here!! From an engine replacement, which shockingly fell under warranty, taking 10 days before the diagnosis of the what was even the 'issue' at hand,to no loaner cars being available.Forcing the consumer to rent a rental car,with just the thought that we would get reimbursed by Corporate Hyundai after the warranty work was completed.After 16 weeks of waiting for my daughters car to be done,we decided we needed our money's reimbursed before her car was returned, as it has taken SO LONG for this repair to be completed.who can afford to have $1,094.47 just hanging out there, in these times?I have written multiple emails, made multiple attempts at calling both the local dealership, as well as Corporate Hyundai in California.I literally have gone into the location physically 3 times already, to no avail.Even more frustrating, when finally dealing with Corporate Hyundai, a gentleman named Brian, who apparently is an Executive Case Manager was not even able to find my daughter's car in their 'system'??Say what???Furthermore, he even asked ME for their local dealership here in St. Peter's,what a joke!Miraculously, the same day I was told her car was not in their system, my daughter receives a call, her car was finished.So ironic yet so sketchy! One wonders just how long they 'finished' car had set there, on their lot, out of those 16 weeks in their Service Center?So, I will continue to BEG for this refund of $1,094.47, for the rental car we rented from Avis.From the Corporate Office to the BBB.Talk about lousy customer service.
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January 2023 by Rob R.
Yeah I just saw this, for some reason....NO I don't work for the competition. I am a regular.....Rob. and that service from a few years ago still stands out in my mind. Hopefully you all have improved.
