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November 2023 by Bill M.
Do business regularly with this location. Service is usually ok. They have a decent selection on most of the items you need. Prices are competitive. The only reason I give a three star is due to the customer service can be wildly inconsistent. Couple of floor guys act annoyed when answering questions. Other guys are very polite and helpful. One cashier is consistent with good customer service. While another young lady was the worst at customer service I have ever dealt with. Just plain rude and was disrespectful. Time to sort out the people who are causing these type of problems before you begin to lose customers.
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November 2023 by JoVanna Catanzaro
Very rude men employees! Rude, don't want to help because they are always in a hurry. A women customer comes in with yoga pants and the employee men stop what their doing to attend her needs. Terrible customer service with the cashier. So disrespectful to woman customers. Just looking for help and get nothing but tired attitudes.
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October 2023 by David Justus
I go to this location several times a month, not only because it is close to my house, but because the staff is very knowledgeable and helpful. The store has always been clean and well kept.
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September 2023 by It’s Just Evan.
Well I never went to the store… Just called to get a simple answer twice and apparently nobody could tell me in the service department. Basically just asked if they had a power washer with a Honda engine… Never got a clear answer. They seem like alright people just they have a lack of respect to people over the phone. Spent 700$ at Lowe’s instead.
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September 2023 by Jen Duncan
Very helpful employees, always great service and great products.
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August 2023 by Robert O.
Service! The gentleman on the floor was the greatest help finding the smallest screws needed to complete my project!
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July 2023 by Mark G.
Came in to get a car key made. I was told by the floor manager that he "isn't dealing with keys today. It's 100 degrees and he would sweat his ass off". Ok. I can go somewhere else in the future.
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July 2023 by Peter Hand
Excellent service and great quality products. The delivery is also very convenient and they take great care in what they do.
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June 2023 by Carmen Triplett
So friendly an had everything I needed plus rewards ! That’s a win win for me
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June 2023 by Dianne J.
My husband & I are weekly customers at this store in St. Peter's. We purchased a wicker patio furniture set from them. When we got it home & set everything up, the table was broken. I called them and asked what we needed to do to get the table replaced. The manager said that we could take the table from the set that has been sitting outside of the store for the last several months. I said that I really didn't want that one because we paid almost $1,000 for a new set. She said what do you want me to do about it, we can't just get a new table without ordering the entire set. She told me to call the manufacturer and see what they could do about it. I asked if she had the name & number for the manufacturer, she said it's in the book that came with the set. I said, I'm at work and I don't have the book, would you be able to find the name & number for me. Her response was that she didn't know but maybe she could just google it for me. I finally said, I'll figure it out when I get home & she said ok. I told her that we used to be good customers but we will never be back. She said oh well and hung up on me . So, we'll just drive the extra few miles to Schneider's True Value in Old Towne St. Peters or Home Depot, Menards or Hackmans for our future purchases. Oh, and we could have bought this same set on Amazon or Wayfair a little cheaper, but we wanted to shop local .
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June 2023 by Robert Magrath
When you get tired of the big box stores, it's nice to have a store where the folks working are "hardware" people. No endless rows of stuff, just people to help you find what you need. Even if you don't know what you need.
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May 2023 by Mark T
Went for a few odd sized bolts. Staff was great, taking time to ensure I had the right size and thread
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February 2023 by Jeff Reddy
I visited Ace Hardware to pick up some Benjamin Moore paint, as they're one of the few places around that carry this brand. Everyone working there was super friendly and helpful. If you're missing the personalized service missing from the big box store, visit this Ace Hardware and you'll be glad you did.
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January 2023 by William Amos
I attempted a major on-line purchase for same day pick-up that somehow got lost in the system. When I contacted the store, the problem was satisfactorily resolved over the phone, with no excuses or handoffs. When I arrived at the store, everyone was polite and helpful. This is a perfect example of turning a potential problem into a positive experience!
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January 2023 by Sandra Abron
The store is always well stocked and everything I need is easy to find. Staff is nice, helpful and knowledgeable in the selection of products that they carry. The store is always clean.