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November 2023 by Jeritt Richardson
Took my Bronco in to have the flex plate put in and my Bronco would not drive after they took the transmission out and put it back in and then they didn't want to fix there mess up. Took them 4 months to look at it again and they didn't even try to fix it so now I have s junk Bronco setting in my driveway I can't drive.
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November 2023 by Michelle England
I was on a road trip headed to Texas, when my car started making noises. I pulled over and looked under my car and saw my plastics hanging down,so the noise i heard was them flapping in the wind on the highway. I was nervous that they would blow off and catch on something or damage something under my car. I called Gerry's and they said to bring it in and they would try to look at it within 30 minutes of arriving. As soon as I got there, they pulled my car in to look at it. The people that did my oil change (*cough *cough CarRx), didn't clip my plastics back in. Gerry's put clips on it and secured the plastics and sent me on my way with no charge. They even pet my dogs and acknowledged them, which always makes me happy. If you're in the area, go see them. They are friendly and I had nothing but good vibes from them. They all just seemed like really good people and very professional.
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October 2023 by Jeanette Rabjohns
Had our windshield replaced. They did a great job. Appointment setup and pickup were seamless. They dealt with insurance. Very pleased with the service.
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October 2023 by Jason Poston
Had severe hail damage and this shop had it wrapped up in 2 weeks!
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September 2023 by Belinda Corbitt
Jerry Counts got me taken care of really fast. Had a funeral to plan and nursing home to clean out for the deceased and my gas line got damaged and was leaking gasoline. They put me in front of the line and saved the day for me and the family.
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August 2023 by Brian Higgins
I have had work done on a couple of vehicles here. Dwane (Duane, not sure of his spelling) knows his stuff. Friendly staff and the place is always busy, which is a good sign.
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June 2023 by Shonda Courtney
My first experience with Dwayne and the shop. I was very impressed with the quality of work,the speed and the friendly staff. Can't see anything on my car now from the accident. Thank you all so much for the great job.
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May 2023 by Kyle West
Always do what they say and always try to take care of you in a timely fashion.
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March 2023 by Jessica Chalcraft
Love Dwayne! And the rest of the crew! they've always been honest and always help me out. If you want your car worked on by trusted people take it here!
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February 2023 by Michael Simmons
Always great service at Counts for auto body or mechanical work.
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December 2022 by Harlock Logistics
I'm not particularly pleased with this shop.I broke down on the interstate between St Clair and sullivan, pretty sure the motor is toast as I may have blown a rod or something, and I called for a tow truck.I'm not very familiar with the local shops, so was going to have it towed to the nearest one I had used in the past, in st james. The tow truck driver, getting word of another possible big job, asked why I wanted it all the way in st James, and when I told him it was because I didn't know any shops around here....sontonsave him time and me money, He recommended this shop. Said they do a lot of business and have many of happy customers. And he hears the prices are very reasonable.Here's my problem.... I have no idea what's going on with it. I've rung several times.... They haven't looked at it yet.... And... It's been months... The lady has assured me they have my keys and contact information, and has read it back to me to verify. And they can't get to it right now. It will be a couple weeks..... That's what I'm told.. I broke down the 7th or 8th of July and it is now December... And still no word.. and voicemail is full So i can't even leave a message.I get that everyone is busy, and that there are a great many delays market wide and getting parts is hard... Heck that's my job. I deliver car parts. And the vehicle they have is a work vehicle.(even though I had a lot of personal items in it at the time) but not even looking at it yet? Really? Or is something else going on entirely? I may not have much... And it may require me getting a loan from one of my contracts to fix it.. but the means are most definitely available to fix it... And yet it still sits there...
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November 2022 by Brandon Freeman
They have always been very helpful and very professional. I've have had a few vehicles repaired by them and they have all came back to me flawless
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October 2022 by James Fields
Friendly and good mechanic. Always gives an honest and good price. They have helped us with many vehicles! Highly recommended
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October 2022 by Sunny D
Very nice employees. Easy to work with. Definitely will recommend.
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June 2022 by Jess Mason
My car was hit shortly after moving to the state. I was recommended to Gerry Counts, was not disappointed. They are very nice and helpful. I highly recommend them!!
