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March 2024 by Anytime A.
hands down the worst piano moving service for long distance you can possibly use. I have used the service and recommended them a handful of times and recommend them plenty of times and made them countless of thousands of dollars to transport pianos long distance until one driver not only came completely unprepared and unannounced continued to degrade my employees and yell and cuss (all evidence on ring camera videos ) at them because the piano wasnt ready due to them coming unannounce. once I showed up about 10-15 min later after his arrival. he started saying slick things so I called him out and he didn't like it and continued to yell profanities. sweating and looking like he was on heavy heavy drug use. not to mention things all thrown through out the back of the semi they drive. I've sent emails to management and even they are terrible and clearly don't care about the standard of moving at a high level with professionalism. I would never ever call them again to pick up any pianos let alone a pile of dirt. I recommend you use Walter piano moving better service way professional and respectable and they know how to move pianos. not only do the drivers care so does the managemen. modern should take notes. Terrible service from these specific people. Lisa- phone person - terrible Shaun - driver - terrible Kyle - even worse Tyler- was the one cussing and doing the yelling like 80% sure it was him according to my text messages. You all should be very disappointed and ashamed of your service.
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January 2024 by Suzanne Chisum
Excellent customer service. The delivery went well. The people were caring of my property and the instrument. I couldn’t have asked for a better experience.
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January 2024 by Ryn Lee
Similar to Dan Sh’s review.I purchased their moving insurance to protect 2 Steinway grand pianos. After paying $1000 extra in insurance, they are claiming there is no such insurance.1.) they aren’t taking care of the pianos in the move…these are precious/expensive equipment.Hiring inexperienced trainees as one of 2 main pick up and delivery men.Both Pianos are dented and residues left from quilted pads that wrapped the pianos.2.) they are just taking money on insurance but there is none3) Claims take forever. It has been over 4 month. Still no resolution.4) Delivery piano trailer does not have climate control. Pick up one had one.I used them 2 times for interstate move back in 2017.2017 delivery also had some issues with tape residue left but MPM quickly sent a technician. This time, it takes forever.Don't buy extra insurance. It is not for claiming. They said it is for higher valuation of each piano.If you want to gamble to if your piano will be delivered without scratch or dents, go ahead!
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September 2023 by Jan Z.
We moved a baby grand piano from Illinois to Southern California. The two movers who arrived to pick up the piano were efficient and careful with our piano. They were in and out of our home in 45 minutes and on the road with the biggest semi I have ever seen! Our contract promised 60-90 days for delivery. In 53 days, the piano was delivered to our son's home in excellent condition! Thank you for this great service!
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July 2023 by Dan Sh
The owner of MPM is Russ Vitt, a con artist. He should not be allowed to touch anything music related. He damaged my precious piano that has been passed down by a musical family for generations. He broke our hearts! He did not make an honest mistake; he committed fraud of the worst kind. He hired cheap labor that know nothing about moving a piano with tools that are jokes. He commit fraud with the insurance so that he cannot afford to repair the damaged piano. I wish what he has done to my piano will happy to him one day!
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June 2023 by Truth T.
Just saw the response from Derek D. I never talked to such a person and therefore knew nothing about him other than what was expressed in his review.His comment on the repair cost of the piano is not true. It would be true if he replace the word "piano" with "the integrity of Derek D." I am sure his integrity is worth exactly the dollar amount he quoted--$600. I am sure "Russ Vitt", the owner of Modern Piano Moving can afford that. What he cannot afford is to repair my piano. I wish what "Russ Vitt" has done to the cover of my piano will happen to his face one day so that someone like Derek D. would offer a $600 fix for that.
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June 2023 by Samantha Vance
We are in the middle of a big cross country move. I needed my piano moved across the state to my son instead of taking it with us. This was the absolute easiest part of my move. Highly recommend.
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May 2023 by Deborah B
Outstanding, very professional. Explained exactly what to expect & did exactly what they promised. I highly recommend them. It has been a pleasure doing business with them. They exceeded my expectation
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April 2023 by Antoinette M.
This is my second time moving "Milton" with Modern Piano. Both times - from Maine to Virginia and then to Tennessee - Modern Piano was top notch. The process was straightforward and well communicated. Milton survived both trips unscathed and I would recommend this company again and again.If you live in a rural area like I do, plan ahead as it will take some time, but rest assured it is worth the wait to have your piano well cared for. I felt like the crews on all ends treated my piano like it was their own family heirloom.
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April 2023 by Rosemary M
We couldn't be more pleased with every aspect of our experience with Modern Piano Moving. Communication to establish an estimate and pick-up date was outstanding. Phone calls and emails were responded to immediately, and they were accommodating of changes to our schedule. The men who picked up the piano were on time, efficient, and took extreme care of the piano as they prepared it to load. My daughter's experience on the delivery end was similar, and the piano arrived more quickly than we expected. We would recommend Modern Piano without hesitation!
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April 2023 by Janette J.
Modern Piano Moving movers moved my baby grand piano from Carlsbad, CA to Memphis, TN and did a FANTASTIC job! My piano arrived in perfect condition without a scratch on it! Their movers were professional and courteous and the customer service reps are beyond incredible! They were so accommodating to my ever changing schedule and were always so nice to work with. I VERY HIGHLY RECOMMEND this company!
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March 2023 by Deborah C
Was effortless. Filled out the form everything was easy and excellent communication. They picked it up, stored for a year and my piano is now beautifully sitting in its new home. Excellent company
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March 2023 by Deborah C
Was effortless. Filled out the form everything was easy and excellent communication. They picked it up, stored for a year and my piano is now beautifully sitting in its new home. Excellent company
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March 2023 by Beilin H.
Thank you for taking care of my piano from Chicago to Houston. Great communication. Highly recommended.
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March 2023 by Nancy Reale
From my initial conversations with the representative to the pick up and delivery of our piano 1600 miles from the starting point, we could not have been more pleased. The individuals who were responsible for the initial moving of our Steinway piano from our home were meticulous in the way they handled the instrument and were very reassuring as to the care it would receive en route. The same was true at the delivery point. Every step was taken to ensure that the final set up was done correctly.We would have absolutely no hesitation in recommending Modern Piano Movers to anyone who is in need of transporting an instrument of this size and value. Everything was handled in the best possible way!
