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September 2023 by Darry M.
We moved to Sunrise Beach three years ago. We regularly send packages to our loved ones from the Sunrise Beach post office. This postal service team is always helpful and friendly. We frequently share thoughts about our Chiefs and Royals. And appreciate Paula our mail carrier who is reliable and often delivers packages to our door. Love this small town and our postal service team! Darry
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August 2023 by Christopher Herbst
I'm mainly posting this for visibility to hopefully save some others the frustration I experienced. Do not try to send packages to your home via USPS in this district. Their policy states that they will not deliver parcels without a mailbox, and even if there is a mailbox they do not have to get out to drop it off. All they are required to do is honk and leave a note in your mailbox. If you do not have a mailbox, they do not get out to leave a note anywhere else, they don't even stop to give a quick honk. They will hold your package for about 7 days before returning it to the sender, but the only way to know they are doing this is if you check the tracking number online during this small window. They state this policy is due to the fact that carriers are paid by the mailbox, not by the hour, so it makes sense that they will try to hit as many boxes as possible. They are not actually incentivized to deliver mail/parcels if this interaction will take them more than a few seconds, and they will likely not be able to earn a living if they do this extra work. It is not their fault, it is this broken system. The answer is not to use it.
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August 2023 by D R
I drove 30 minutes out of my way to come to this post office instead of my local one due to the fact that the main guy that works there is nice and knows his stuff. Sadly, today, I was horribly mistaken. Not only did my question not get answered, but I was met with a horrible rude response, saying I don't have time to help you were closing. I walked in at 3:35. My question was also not answered, because he heard what he wanted instead of listening, and proceed with useless information. Another employee also interjected for some reason, based on what they heard from the main guy, with more information that had nothing to do with my question at all. My mistake to assume people are actually pleasant. Sorry you hate your job, and I wasted my time and gas.
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July 2023 by Billy Rickey
This post office likes keeping peoples mail on purpose and the post master won’t do anything about it. Everyone here should be fired they are all useless people who are lazy. This place is full of Jack offs who won’t do their jobs they keep peoples mail from them and hang up on them and refuse to let people talk to the post master.
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September 2022 by Twisted Pickles
Great staff help me mail my business mail. Also very knowledgeable about what services I needed to ship timely
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August 2022 by keith gould
My vacation house is on the road that is literally right next to this post office and yet they will not deliver to the house. Twice I've had packages from Amazon "held for pickup". USPS, why can't you all just do your job and deliver mail?
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July 2022 by Melissa Redd
I normally don't like to give reviews bc at times we hv bad days, but at this point if I could give this postal service not even 1 star I would. It's several who works at this branch that is rude and I hv never heard of a mail carrier complain about so many things even as far as she's wanting us to move our mail boxes,complaining about how she doesn't like where our concrete and gravel meets constantly leaving notes and has said she doesn't want to be backing up turning around it makes her job hard,it's a shame that in her world everything should be perfect ,in all my years I hv never see a mail carrier complain not to only me but other neighbors.This postal service doesn't even deserve this 1 star I had to give and with these reviews someone really needs to see why.
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March 2022 by Dennis Bequette
I have never had a problem at this post office. Friendly people and knowledgeable service. Thank You.
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March 2022 by KimesCorp LLC
Very unhappy with package delivery. This is the 2nd package that was not delivered to me. Not sure where they are going but very unhappy.
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August 2021 by Halley Lundry
Never had a problem with this location or the staff, like I have everywhere else. If I didn't happen to live so close, and technically was suppose to get my mail somewhere else....I would make the drive just to go to this location. Definitely worth it! Line or not.
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July 2021 by Peter Hnin
Horrendous and a pathetic establishment to see where my taxpaying dollars are going to! As someone who is heavily involved in the world of exports and imports, you would think the people being paid to handle your merchandise would be more considerate. Customer service is also abysmal because of the clear lack of respect for their customers and their packages. It would be nice to also have my packages delivered to my easily accessible address instead of having it refused with no valid explanation why and with no further assistance to try and get the issue rectified. This entire branch reeks of malpractice from the top down and is due for a refresh.
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July 2021 by Gretchen Neuschwander
A sorry and embarrassing excuse of a post office. Refuse to deliver any packages I get. Not Angela, but the older older woman acts as if helping people is the biggest inconvenience to her. Constant attitude and rolls her eyes when I simply wanted my package. Requested that our shipments be delivered through another branch as this establishment is not competent enough to do it.
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July 2021 by Gretchen A.
A sorry excuse for a post office. They refuse to deliver packages to my address since it's down a gravel road, but the larger FedEx truck always delivers. Their "attempted to deliver" is translated to a "we didn't want to deliver." Lady at the office gave me attitude/was rude the entire time when I was nothing but nice. Said they won't deliver unless if we get 4 letters a month. No such rule exists on their site or when called. Never had this issue with a different USPS location.
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May 2021 by Kathy T
Line long, one slow worker. Not status quo for this post office.
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May 2021 by Grace Sloan
The post master Angela is kind, helpful, and courteous. She always has an “above and beyond” attitude and is willing to help however she can! This will be a sad post office the day she leaves!