-
December 2023 by Rob Presson
Best hardware store in West County. Small footprint with nearly anything it might need. They have products and services other Aces don't:Best healthy ancient grain dog treats cheap. Fill a paper bag for $4 as of 11/23In-house knife sharpening about $8 a knife
-
October 2023 by Gerald
Good place to grab your Hardware in that area .....Don't have to drive far from 141 ...?
-
September 2023 by Joan Wood
Found everything needed for chair repair project. Items all neatly displayed & was asked if we needed any help. Pleasant experience!
-
August 2023 by Joe N Warren
As with all ACE locations, they have a bunch of stuff but this one is EXPENSIVE!!! Today's visit was to get 2 of a repair part that says it's around $3-$6 & it was almost $12 each?!?!? Come on, ease up on the prices.... people are helpful but damn...
-
August 2023 by Scott Pillman
Nice store, has just about everything you need. Friendly staff.
-
July 2023 by Darlene G.
Rick's Ace Hardware is a treasure to have in the neighborhood. They are so helpful to customers whether the need is big or small. You can trust Ace for help. They understand and practice customer service. Thank you!!
-
July 2023 by gc
I'd give them 0 stars if I could. Utterly ridiculous procedure to order an item. I called to order a product and was told I had to go to the store to order in person and pre-pay, which was fine. I specifically said I only need one item. When I arrived to order the product. I was told I had to order 4!! It would have cost 4 times more than just buying a single large item!! What kind of customer service Is this?! Terrible!
-
July 2023 by Kate
I'm usually very happy with this store, always someone to help, very friendly and helpful service. However, last night I went in to get a security light for my patio, and really didn't know which one to get, so I asked a young man standing around. He immediately looked like he didn't even know why I was talking to him, and then he proceeded to stand there and listen to me but to not offer any help at all. I would have been fine with having him direct me to someone else, but he just did not seem interested at all and actually not very friendly. I finally just bought the light that was the cheapest and left. I wish I had approached someone else who looked more interested in being there. He seemed to be just hanging around not doing anything. I might add that this is not usually the case when I come into this store. Next time I will make sure I ask someone else if I have a question.
-
June 2023 by Wanda Garza
A nice hardware store. The Purdue alumni working in lawn and garden was super helpful and knowledgeable
-
May 2023 by Joyce E Steiger
Purchased 30 bags of yard product for delivery today between 9:00 and 11:00AM and would call when on their way. At 11:30 - no call. Contacted store advised it would be another hour or hour and a half at most; at around 1:00 pm I called - I had not heard from driver. They called me back and advised the delivery had been made. They dropped the product at the roadway and driveway at a busy thoroughfare. The product will have to stay there at least overnight, because they did not call when on their way, The person who was scheduled to use the product had to move on and cannot return until tomorrow. All because ACE could not keep their agreement to call when on their way.
-
May 2023 by Nancy Thoreau
10/10 place. I come here to act confused so cute guys will approach me to help.Just joking. I dabble in carpentry so I come here for supplies. I was following along a birdhouse building guide that asked for a particular size of screw, and I won't lie, I was genuinely confused trying to find it. Luckily, Kelly happened to be walking by and quickly guided me to what I needed; no judgement, no hassle.Also get my keys cut here from time to time. I know that one of the reviews here had a problem with it, but I have never had an issue getting them cut.Great spot. ACE is the place.
-
May 2023 by Joyce E S.
I purchased 30 bags of gardening product to be delivered to my home today between 9:00AM and 11:00AM. They would call "when they were on their way." At 11:30AM - I called, because I had not had a call regarding delivery. The returned my call and notified me it would be another hour or hour and half at most. I called back at 1:05PM - only to be advised the delivery had been made. I had no phone call, no notice of delivery - and they have basically left the product sitting at one end of my driveway - along a busy road. They indicated they had knocked on the front door - but it can be hard to hear if you are at the rear of the house - but since they were calling when they were "on their way" - this was not a concern I had. Since they did not come in a timely manner - and did not call when they were "on their way." I had to cancel the person who was coming to do the yard work today - and now that product will need to sit out, at a minimum, of overnight. A simple phone call - as advised before delivery - would have resolved this entire problem. I am so disappointed in this delivery. I prefer using smaller, local franchises over the big box - but I may need to change my preferences. I usually buy a lot of stuff from this Ace - but I will move on. If folks would just do as they say - "call when on their way." I was never upset or rude because they were late - just a simple phone call - as indicated would have solved all of these problems!
-
November 2022 by Derek Andrews
Great, personal customer service and good prices. No need to wander the caverns of big box stores, when you can go to Rick's Ace Hardware and get knowledgeable help quickly.
-
August 2022 by Weston Hood
Don't get your key cut here. I was as kind and professional as possible when I came in, asking to have a car key cut and programed. I brought a key to be cut, and the manager acted distressed about the fact. He said if it wasn't cut right, he wasn't going to replace it. If he doesn't cut it right, that's an error on skill, not on the item I'm bringing in. I said I understood, and he hastely cut the key. He tested it 3 times, but he cut off too much on the first go. Defiantely didn't measure twice, cut once. He cut 3 times, and said it wouldn't work.It was going to be $30 to have cut and programed ($15 to cut/ $15 to program). I was planning on paying with the military discount I've earned, but after giving me back my toothpick of a blank key, he said it would be $100 for the service. Perhaps he was trying to earn his store more profit, perhaps he was upset at another situation and took it out on me as a customer.Regardless, I declined. I will never come back here, and I advise that unless there's a change in management, you do the same. The manager is supposed to be an example of what a location has to offer, a leader. An example to the other employees. Although everyone else that served me was kind and professional, he was absolutely not.He needs a serious attitude check, if not an entire re-evaluation as someone who is capable to be in a position such as his.
-
August 2022 by Barb Hardy
Went here hoping to just get a towel bar cut to size which they couldn't or wouldn't do at Home Depot. Kelly looked at it and said sure, he could do that. Cut to size for a minimal cost. Thank you Kelly and Rick's Ace Hardware for your outstanding customer service !!
