Casey’s offers a mixed experience for customers. Some reviews highlight fantastic food quality, with one customer noting a pizza that was the best they have had from any Casey's. Friendly and polite staff, particularly a cashier named Roxanne, receive praise for their service. However, there are concerns about inconsistency in food preparation and communication, especially when specific ingredients are missing. One customer expressed frustration over the shift to app-only ordering for pizza, preferring the previous phone ordering system. Additionally, management practices at the Oklahoma Ave store have drawn criticism, with reports of rude behavior from a staff member, contrasting with the positive experiences reported with another employee, Michael. Overall, while Casey’s has its strengths, there are areas needing improvement.
The pizza we ordered this evening (7/26/24) from this Casey's was probably the best I've had from any Casey's. The staff was friendly and polite as well.
March 2024
At the Oklahoma Ave store Carol does not follow corporate rules every shift she makes her own rules. Not only is she rude and disrespectful to her staff but she she is also rude to customers. On the other hand Michael is polite caring and very helpful. He smiles and greets customers with enthusiasm and a
February 2024
I didn't like it when getting pizza. Now you have to use an app. When in town we used to just call now, it's about the app. So we go somewhere else for our pizza.
