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September 2023 by bryan pulley
very helpful and friendly employees
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August 2023 by Gary French
Very good environment,very helpful and knowledgeable.
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July 2023 by Jackie Parton
Was great nice and friendly
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May 2023 by Sam S
Recently moved to Troy. My children and I needed to find a local bank. The staff was kind during the process and even took the time to explain to my children how the app worked, deposit slips, debit cards etc. One of the best banking experiences we have had in a long time from any banking company.
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December 2022 by Rolando Cerna
Staff are rude and unprofessional. Pretty useless as well. Go to Wentzville they’re so much better.
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September 2022 by Yo Bitch.
Staff are rude and unprofessional. Pretty useless as well. Go to Wentzville they’re so much better.
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August 2022 by Aaron Roberts
I stopped in with a bucket of change and they used their automatic counter for me and deposited it into my account.
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July 2022 by Amy H.
The bank tellers are NOT AT ALL friendly and seems like they really don't want to be bothered. Today, downright hostile. Asking a question and getting sarcasm from the young man there on the end! Once I decide if I'm going to stay in this area, will definitely change banks.The only friendly and helpful person I have come across here is the bank manager who, unfortunately, is not always available.Seems no customer service anywhere these days but when you are depositing money for the banks to use and receive treatment like this from their employees, this is just beyond perplexing.!
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February 2022 by F B
Zero customer service! Zero culpability! They WILL make errors, and place the fallback on the customer. Their service is lacking in every aspect, from the branch manager to the tellers. I implore you to take your money elsewhere. Also, their hours are from 10am - 3pm. What customer or how many could this time-frame possibly serve?! Extremely disappointing bank.
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August 2021 by michelle liszewski
Arrived at location,sign on door states lobby is open. Associate opens door and says lobby is closed,hands me a card and informs me to call number on card. NO sign posted on doors lobby is closed. I was needing to speak with a representative as to close my account and and the fix the errors that bank caused. Went to Wentzville location and was provided excellent customer service. This was not the first horrible experience I had . Accounts closed and will no longer do business with them
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July 2021 by gregg jolliff
The absolute worst experience possible with this bank. Horrible branch manager, rude, condisinding and should not be in his position. Avoid at all costs, DO NOT bank there
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May 2021 by Donald Eichorn
The drive thru was quick to get through in the late morning to early afternoon. They do need to turn the volume up on the drive thru. I wear a hearing aid and I barely understood what the gentleman was saying.
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May 2021 by Terry Niblett
I was scammed recently and would like to thank all personnel with US Bank for promptly getting the money back to my account. Again, thank you all!!!
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February 2021 by Lawn Man
ATM doesn't work. I drove 20 minutes to their location to get cash from my bank. Get your act together.
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December 2020 by bob leblowski
Good people. Friendly enough yet realize business is business.
