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August 2023 by Trish Bridell
Just was at this store great customer servic. My husband and I got new shose today
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August 2023 by Huskerrod
Big thank you to Kasey. She listened to what I needed and made suggestions and showed me a couple of pairs of shoes, tried both pair on and walked out with the best fit. I will not go nowhere else from now on to buy my Brooks running shoes. They also have a great selection of other shoe brands too. Thank you again Kasey.
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May 2023 by Denise M.
Carson helped our whole family find the perfect shoes for each of our needs. He spent a couple of hours with us, making sure we got just the right pair for walking and running. I would recommend working with him to anyone! Thank you for your care and patience.
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May 2023 by T D
THANK YOU JACOB FOR YOUR KNOWLEDGE, PATIENCE AND YOUR THANK YOU NOTE. My feet feel sooo much better. No more swollen ankles. I wear my shoes ALL day and never think about how my feet feel. You're the bomb. We'll be back soon for a second pair!
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May 2023 by Michael M.
First time to visit this store and it was great. I'm an avid runner so frequent other running-specialized shops and this location was at the top. Michael helped my daughter with her shoe selection and thoroughly answered every question. I highly recommend.
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May 2023 by Mary L.
Now this is supreme customer service! Jacob was very knowledgeable about which shoes may help with my various foot issues. They had a good selection. He was also extraordinarily patient and kind. My new Saucony shoes are the best athletic shoes I've ever had. The HOKA felt good too. Got socks on sale and they're super comfortable. Grateful for the service. I know businesses these days are struggling to find and keep help. We all need to pause.
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March 2023 by Jesse G.
Terrible customer service. I was there on a Saturday afternoon and walked around for 20 minutes waiting for assistance and no one helped our party.
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March 2023 by Sean Nolen
Jeanine (if that’s how you spell her name) was an absolutely fantastic salesperson. Upbeat, helpful, knowledgeable and what you look for when you go to a store like this. Not really pushy, but so nice mannered to pass up giving your store a sale.
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March 2023 by Ed Fischer
Can't recommend this place higher (10 stars).To keep this short Kaisey, greeted me immediately on my arrival. Listed to what I wanted and footwear problems. Measured my feet, in minutes reappeared with 3 different shoes. I tried them all on, and the inserts she recommended. 7 days later, feet and hips no longer hurt while taking long walks.I would not have believed this if I read it but it is very true. Thank you Kasisey and Big River.
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December 2022 by Jim Johnson III
It happens so rarely these days where an employee puts incredible service above speed of service. Mike, you made my day, got me the shoes I was searching for and customized the experience by adding the no tie laces; no, not just selling them to me and making me learn the whole process but actually installing them on the shoes. I was so floored I told my kids and now I’m sharing it with the world. You knocked the cover off the ball, great job!
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December 2022 by Joe Krull
Don’t waste your time anywhere else. Great service and knowledge
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October 2022 by Kelly Remick
I love the staff and selection at Big River Running! I always get my shoes here. And recently I received a hand written thank you note from the store manager. This must have taken him so long to write thank you's to everyone who came in during their sale. Really awesome customer service to keep me coming back!
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July 2022 by Melissa Forrester
I would return to Big River Running whether I love the shoes I purchased or not, simply because of the great customer service. If you have a specific support need from your shoes, go to Big River Running.Stopped in at the suggestion of a physical therapist because of their complimentary gait analysis, and I am so glad I did. Even though I went in close to closing time, Emma was patient with me and all my questions. She took the time to explain different aspects of the science of my walk and the shoes and didn't rush me on a decision. Thanks for all your help!
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July 2022 by Ebony Absher
Mike is the best! My kids are track athletes. Since purchasing the shoes Mike recommended, they have improved on the track. Mike had top tier customer service, he had great knowledge to share, and he genuinely cared about our reasons for coming to the store.
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July 2022 by Joel Matthew
Were not upfront about their refund policy on markdown shoes being final.
