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June 2024 by Robby Zeller
Strongly discourage dealing with the Warrensburg, MO AT&T store. Awful customer service provided by rep in store. Don’t expect to be able to purchase a new phone outright, they will force you into an installment plan because a purchase of high dollar amount will “crash their system” but yet then they still charge you the high amount up front and put you on an installment plan for what amounts to less than $1.20 a month. The do not offer any assistance in setting up a new phone so expect to have to drive home without phone service until you get home to be able to use your WiFi to complete the new phone set up on your own. Been a loyal AT&T customer for close to 2 decades and never before have I encountered as bad of a customer service experience and I did at Warrensburg AT&T.
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May 2024 by Kyle Phillips
Daniel waa great! Was 100% the reason we decided to go with at&t. Got my fiance and I in and out fast. Great service!
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April 2024 by Mr. Kelsey
Danny did an amazing job even tho Verizon messed stuff up! I'm so glad he helped us switch to AT&T Danny wad able to save us money and get us all fixed up I will be back to work with him!!!
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March 2024 by Ansley Rush
I had an amazing experience with Jay today! He was very helpful with setting up a new phone line and answering any and all questions we had. Would come back!
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March 2024 by Grant Moore
I needed a new phone and Jay was very helpful in getting me a new one. He was very helpful with his recommendations and helped me set it up very well. It took no time for him to get to help me and he helped everyone else very well.
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February 2024 by Daleedie G
Great job the young man did for us. Would go back again
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January 2024 by Allison Arnold
Raul and Jay were both welcoming and nice! They knew how frustrated I was with customer service and helped answer questions that customer service wouldn’t. Raul sat on the phone for over an hour trying to help me achieve what I came in for.Although nothing was solved I was happy to have two people who understood how hard things can be when dealing with the phone.Thanks again guys!
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January 2024 by Kamille Reyna-sosa
Just wanted to share my experience Raul the sales representative was such amazing help to not only me but to my family he was so helpful and fast and made us feel right at home he had great communication skills and knew exactly what he was doing every step of the way thank you again Raul I hope to see you in my next visit.
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December 2023 by Chloe Beedon
I am very disappointed in Raul and his boss. She upgraded a phone line for me (logged in as him and did not give me her name) and slammed me with insurance I did not ask for. I do not recommend going here if you can do your business online.Edit: I had to go back into the store. I assumed they would have to cancel the order and redo it. They called customer care and removed the insurance and next up. I will be filing a dispute. Raul is a nice young man I just think she needs to be honest and ask people if they want these things. Not assume.
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December 2023 by Joyce Lawson
Shout out to Kalix - he was a joy to work with from ordering my new phone to helping me set it up!
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November 2023 by Jadelyn ODell
The gentleman that helped me was amazing. He was the only one working. When I first arrived he was helping an other customer. But he greeted me and got to me as soon had he had a chance.He was super friendly and nice and he answered all of my questions in a way that made sense to me! I really appreciate him and will definitely be going back to this location if I have and issues in the future
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August 2023 by Taylor Sutten
Maxwell made our experience amazing he was so sweet and funny, even while juggling a store full of customers all by himself. He is seriously so amazing, and personally I don’t think he gets paid enough.
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July 2023 by Marcile Lewis
Gentleman working at 6 pm Friday June 19 was gracious, pleasant, and extremely helpful when I did something to my phone. Great service. Thank you!!!
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July 2023 by Nessa Helton
It is 10:22am store hours say they open at 9am no one is here and doors are locked.
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March 2023 by Torlin Caldwell
I did not get the guys name who was working yesterday but has the worst customer service do not recommend going to this AT&T store.
