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September 2023 by Mateo Flores
GO TO BRUNE INSTEAD.TERRIBLE experience. I brought my silver bracelet in for a polish. First, they sent a text to tell me it was ready to the wrong number because they did not verify my number. It did go to my wife, but I didn't find out until I came in to ask what is taking so long. Then, the item was only 3/4 done. I brought it back, and it took another THREE WEEKS to complete. Even then it was smudged with residue and looked rough. I was told that I would be given a store credit, but why would I go back? The clerk was very clear that she was already working with someone else, mentioning it at least 3 times. I expressed my dissatisfaction and that I did not simply want store credit, and she snidely told me to have a good day. I will not be back.
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June 2023 by TaMara G.
I only gave them one star because giving them zero stars was not an option.I was raised in Washington. I don't live there now but I went to Altemueller's because I remember the name from growing up. I expected decent service because it's been a long-standing business. Boy was I wrong. I have worked in customer service for over 30 years. I have taught customer service at the local community college. I am past president of ICSA, the International Customer Service Association. The extremely rude and condescending staff at Altemuellers, specifically Carrie, did everything wrong according to my service experience. I came into town for a family funeral. My mother and I dropped off a religious bracelet to have it sized and hoped to receive it in time to wear for the funeral. The Altemueller's sales staff didn't even bother measuring my mother's wrist but just decided how much to shorten it by wrapping it around her arm Even though we were very clear on how we wanted it to fit. We came in the following day to pick it up and a) it was the wrong size, b) they took the length from on one side of the bracelet making it uneven from the center to the clasp, c) didn't give back the extra precious metal links, and d) tried to blame it on my mom saying she wasn't clear on what she wanted. They wanted to charge her again to do it over! Carrie was very rude and hostile when I challenged her, so we took the bracelet and left so we weren't late for the funeral. I called Altemueller's the following morning and spoke to Carrie again. I apologized for being testy. She offered no apology for her attitude or poor service. She did say that they would readjust the bracelet again at no charge so I went back into the store again. Carrie left us standing at the counter for a VERY long time while she whispered to another woman about the situation. She then left the sales floor for another 10 minutes. I have no idea where she went or what she was doing. She came came out with the bracelet and then (and only then) tried to measure my mom's wrist. Then she walked away from the counter again. At this point it was very clear to me that she was punishing us by making us wait a ridiculous amount of time without explanation. I took the bracelet and left, never to return. It's pretty apparent why this store has only a two star rating. They may have pretty things but heaven help you if you ever need a personal touch or some kind of service, Their staff is not well trained, argumentative, blaming and generally unkind. Especially Carrie who has a huge chip on her shoulder.I know this is a long review, but there is good news. Right across Highway 100 over by Orscheln's is an amazing store called Brune Jewelers. There is an amazing guy named Craig who took the bracelet had it fixed within two hours, gave back the extra links, and didn't charge me. I bought a pair of diamond earrings while I was in there. Hopefully the owners of Altemueller's will see this and retrain their poor-attitude staff or at least put Carrie where she doesn't have to interact with the public. What comes around goes around and I'm nowhere near done telling this story.
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June 2023 by Laura Lay
I had bought a ring (not from them) and it had leaf designs on it. It was pretty but there were 2 extra leaves that were poking out and hurting my finger. Altemuller's altered the ring for me beautifully and it looks like that's how it should have been designed all along. Definitely worth the 30 bucks and the staff was knowledgeable and friendly
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February 2023 by Christine Noblin
I'm always greeted when walking in, and the ladies are very helpful. I LOVE the jewelry! This might help as to why I won't go any where else.I had lost one of my diamond studs ( from a different store and couldn't find it anywhere. My husband saved and bought me a pair of diamond studs to replace and make larger. His mistake was getting them at Walmart. I put them on and couldn't get them off!!My poor red n swollen ears finally got them off n the post was bent on one. I told him it's back to Walmart for a refund and off to Altemueller. I now am wearing a beautiful set of Diamond studs. I Love them! ( Added comment: I can take them back, n trade them and a bit of cash and upgrade to larger. Sept birthday month...bigger studs.) ?
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They helped me design the most beautiful ring for my fiancé. Definitely recommend going in and talking with one of the representatives about designing your own ring. Came out beautiful and I can’t thank these ladies enough
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December 2022 by Ethaniel Smith
amazing jewelry store has tons of options and very nice and friendly staff
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November 2022 by Taylir M.
My ring buying experience here was completely disappointing. I have been married for 13 years and came to this store after I unfortunately lost the diamond in my original wedding ring. When looking at whole new sets comments kept being made to down sell me at every turn. However, the jewelry here is really stunning. I found a ring I loved and my husband called and reserved it. They told us it would be about a week. A few days later we went into the store to see it again and finish paying it off. At this point we were charged twice by the store. We called back a few days later when we caught it in our account and they took care of it. I received my ring two weeks after ordering it and it wasn't soldered. I called the store to ask about this and they blamed it on me and said "I should have specified". I did specify, to the first sales associate I interacted with in the store. I also think it should have been clear to the two other associates I talked to and explained that this is not an initial engagement ring but a new set and that I have been married for 13 years. I really could have spent a lot of money in here because the Jewry is great quality but I think I'll pass. I won't be recommending this place to anyone. The only person I would give 5 starts to is the "guy in the back" they would refer too, every time I would call and ask about my ring status. His work is incredible. His sales staff has poor customer service.
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October 2022 by Roldan Villaber
Went here for watch battery replacement. Fast work and friendly crew.
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September 2022 by Madison Shomaker
My family has been going to Altemuellers for jewelry and gifts for over 20 years. The staff is incredibly attentive and willing to find exactly what you’re looking for. My fiancé and I recently picked out our engagement ring and the staff took their time to hear what we wanted and we walked away with the *perfect* ring at the right price. I recommend Altemuellers for everything from a greeting card to a diamond ring.
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July 2022 by Cheryl Vondera
The staff was very friendly and courteous. Love the way my ring turned out after sizing and repair to the prongs.The only thing I can say that needs improvement is when I dropped it off, I got the vibe like I was I convincing some of the staff.JA was the person that took care of me when I dropped off and picked up and she was great.
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June 2022 by Nola Wilkins
thank you so very much, they went above and beyond to fix my broken wedding band. I am so thankful
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June 2022 by Tina Lepley
Thank you so much for helping us pick out our rings! Great service
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May 2022 by Lisa Mueller
I am very impressed with the service and employees! I needed custom rings made, and they quoted an amazing price, and it was actually a bit less than they quoted! The quality of work was amazing, and the work was done weeks earlier than expected! I will definitely use Altemueller again!
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May 2022 by Gina Borcherding
I was shopping at Altemuellers for a Willow Tree item.Donna on the card shop side was sweet & offered her help as soon as she could tell I was ready to make a selection. She offered to wrap it and asked what it was for to make sure it was appropriate, even what color now I wanted. Iappreciate the wrapping service so much!Everyone is so friendly and greets you when you walk in the door.Thanks Gabby, for the suggestion to find Willow Tree here.
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May 2022 by Gina Buchheit Borcherding
I have needed several memorial type gifts lately. Gabrielle has been willing to help search for and order the perfect gift/ necklace.
