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November 2023 by Erin Forsythe
My husband and I initially went to Mattress Direct in Washington MO. We ended up ordering a Beauty Rest bed and we needed it pretty soon. We were told 4 to 6 weeks TOPS. 7 months later, we still never got our bed. They could never give us a reason why they didn’t have it. So then - we went to Ashley’s in Washington. They were awesome! Super nice. Not pushy. Very knowledgeable. We ended up ordering the same exact bed that we ordered at Mattress Direct. Ashley’s told us we would have our bed in 4 weeks and actually got it to us in 3 weeks! I can’t believe we waited 7 months for Mattress Direct and ended up cancelling that order. We will definitely end up going back to Ashley’s for future purchases. Their delivery guys were great too!
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November 2023 by Kylee Prado
Shoutout to Cyndi Lane for making my furniture purchase great experience. She was very patient, kind and helpful. She was very knowledgeable of the brands and store inventory. Just waiting on delivery. Very happy customer.
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September 2023 by Debbie Hellemeyer
Loved our experience with Ashley Furniture. Cyndi Lane (our sales person) was so patient and understanding. She is very knowledgeable about the stores stock, and very friendly. Exceptional customer service.
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September 2023 by Heather Young
My husband and I came in today after seeing a sectional online that we were interested in. When we walked in, we were greeted with a warm welcome from Laura. She was a big help throughout our whole shopping experience. We looked around on our own and when we settled on the items we wanted, we let Laura know we were ready to get started with our purchase. She was able to price match our items and get everything ordered for us. Overall it was a very great experience. We will be returning soon!
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September 2023 by Brian Y
This was the first time my wife and I had been to an Ashley Furniture store and we left very impressed. Our sales woman was Laura and she immediately greeted us with a warm welcome. We went into the store with a general idea of what we were looking for and she helped us find it right off the bat. Laura is by for the least pushy salesperson I’ve ever encountered when shopping, gave us plenty of space to wander, and anytime I had a question she either had the answer or got the answer from management so that I got the information I needed. Even the other sales associates and management were in good spirits making it a very welcoming environment. We had a great experience with this location, both with personnel and selection and we highly recommend this location!
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September 2023 by Michelle Staples
Tommy Knox was extremely helpful while we were looking. It was not an in and out visit and there were multiple emails during the process. He knew the importance of what we needed and why and pointed us in the best direction. He was able to get the furniture delivered to us in a timely manner as well. Once they delivery we will be set.Thanks Tommy!!!
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September 2023 by Dale Elbert
Sales representatives and personnel inside of the store were fantastic and helpful. Purchased roughly $7000 worth of furniture only to be given a different delivery date on multiple occasions. Logistics does not fall under the personnel at this location so I do not fault them for that. However, after 3 different shipping dates I grew exhausted with waiting for my furniture to be delivered and canceled my order. I understand that logistics can be the Achilles heel when providing a service based upon supply and demand, recommend purchasing furniture and mattresses that are actually in stock to avoid a month plus wait. I cannot reiterate enough though that the employees inside of the Washington branch were helpful and care.
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September 2023 by Cyndi Lane
This store has something for everyone! The sales professionals are all knowledgeable and not pushy at all. Everything is set up so you can imagine it in your home! Oh, and did I mention how goood it smells in there??!! You can't shop for furniture without stopping into this place!
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August 2023 by Ashley Thebeau
Many options to choose from, Sales person Tommy in Washington location was excellent at listening to my needs as far as what room measurements I was working with and showing me best possibly options. Helped me choose furniture for three different areas. Also moved coffee tables around so I could picture things in different ways, and was overall very friendly and proficient at his duties. Wide selection to choose from. Will definitely shop here again and request him.
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August 2023 by Megan Little
My husband and I came in on a random trip before close to look for a big sectional, Cyndi Lane greeted us immediately with complete kindness. Showed us various sectionals without rush. Keith then came as well and talked with us he was very kind as well they helped us to pick one that fit our big family everything was smooth and professional. There was no pressure at all and Cyndi & Keith blew us away with their customer service. I highly recommend either of them for any furniture needs you may have. Thank You Cyndi and Keith for getting us taken care of!- The Little Family
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June 2023 by Cynthia Coblentz
Very nice selections here and friendly staff..looking for left side chase couch under 114 inches which has been impossible to find ..
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June 2023 by Matthew Bankhead
Gabe did a great job helping us find exactly what table we wanted for our house. We really appreciate his help!
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May 2023 by Kenny Frueh
Kevin grass was an excellent and professional sales man
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May 2023 by Jesus Payan
Awesome people, great help! Found exactly what we needed.
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May 2023 by Timmy Miller
Good service and clean place