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October 2023 by Erin Ross
UPDATE: 4 months and we still don’t have a bed. At this rate, we will be able to go somewhere else on Black Friday to find another different one.We will not be shopping at mattress direct in Washington again. We ordered a bed at the beginning of July because we were told it would take 4 to 6 weeks MAX for it to arrive. This definitely fit into our timeline. We were needing it as we are getting married soon and trying to set up a house. Here it is 11 weeks later, and we still have no bed. We have stopped by and called multiple times to check on the arrival date and all they tell us is it’s not ready yet. They called my fiancé at the end of last week, which was the very first time they have even reached out to us or attempted to reach out to us - just to let him know that they still have no bed and no explanation on why it has not arrived. Now we are getting married shortly and still are waiting on the bed. We are super dissatisfied with their customer service. We asked for a customer service manager to call us, which has yet to happen.I think our plan from here is to cancel our order since it has put us so behind on getting the house ready, we will have to find somewhere else to order one that is already in stock and likely won’t get the same bed we choose. So frustrating.
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October 2022 by Sarah M
Terrific store. The staff are fantastic and so helpful. Great quality and incredible prices. We will be back. Thank you.
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September 2022 by Jaykob
absolutely fantastic! Got a bed in today and they set it up in 5 minutes at the most. The also took my old bed which was really nice. The deliverers were so kind and extremely fast and neat. They were in and out!
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May 2022 by Karissa Jones
Sales associate was very helpful without being pushy. We walked in right at closing time not realizing what time they closed and the associate didn’t let us know or make us feel rushed!
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February 2022 by Mattresses in Washington MO
Great things afoot at Mattress Direct & Marshall Home.
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November 2021 by Whope “Heathen” Sunudie
Zach and Ray were great and very helpful.
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April 2021 by Aaron Kruel
Ray goes above and beyond for his customers. 110% recommend thia store!
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November 2020 by Gary Gay
I bought a Kal King size mattress from this place hoping to help me recover from a back surgery. It was delivered and I noticed that the quilted part was humped up in the middle from one side to the other like it had been folded in half. They told me that it would smooth out. WRONG!!! It only got worse.They wanted pictures of it 3 different times and then responded with a email saying that going by what their experts see in the pictures the defect does not meet their warranty criteria. Here it is a little than a year and a half later I can feel the springs moving and popping at night. I just had to go buy a new one else where. It is junk!!!!
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October 2020 by Etta H.
From the moment my husband and I stepped into the showroom, Ray went out of his way to make the selection process effortless, delivery and setup and removal of the old mattresses was equally painless. Overall we couldn't be happier with our purchase.
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June 2020 by Jack Mehoff
Well they have mattresses in this mattress store. Seems fitting. I prefer my mattress store not to sell blenders. Staff is helpful. I demand everyone go there now for some new mattresses.
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May 2020 by Ava Martin
Locally owned & operated with the lowest price for superior products.
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January 2020 by Heejin Yeung
Great service and very knowledgeable on their products! Ask for Zak! He was super helpful and courteous!
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January 2020 by Chris Milan
Great service and prices. Zack was very knowledgable about everything we asked.
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December 2019 by Jammin
The new Relax-O-Pedic pillows are amazing and perfect with the Relax-O-Pedic mattress
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December 2019 by Ray M.
Best selection of major name brands at the lowest possible prices! With Campbell Sleep products made right here in Missouri so you get the most mattress for your money!
