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June 2022 by Stormy Watts
This bank is a group of thevies. They don't care about you, just your money. They are bad at making their own investments so they rely on tricks like letting charges go through when you have turned off your debit card. They do this so they can charge you over and over. Save your money and bank anywhere else, these crooks will rob you
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October 2021 by Kourtney Alyse Perkins
Slow direct deposit. Text banking won't even reply for balance check. The updated app is still terrible. Everything about this bank is prehistoric. Sloppy, unprofessional, inexperienced amateurs, or just plain terrible management. Can't wait to get a new bank. If I knew where to bank instead I would have been gone. Covid time I needed a bank that wasn't online based only.. They were the only ones I could sign up online since everything was closed. Last resort. Only bank worse is Varo. We started a business this year and I would be an idiot to open our business account with them. Don't use. Maybe in 1970 this bank would be somewhat tolerable. I wonder if they wl close my account for this. lol
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October 2021 by Dillingham Eldon
Really poor customer service. Called several times during the last 60 days, on hold for 15-20 minutes, then hang up. Recommend you find someone who is not so cheap to hire enough workers - obviously this bank is not one of them....Find another bank.
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May 2021 by Josef R Hunt
Difficult to deal with. After reading the over all online reviews, the customer service rating is below the National average
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May 2021 by Shelly Melton Willis
I went in to open a checking account and was told the person that did that was at lunch. Only one person can open accounts? What if they are ill or on vacation, no accounts get open? I came back a couple hours later and opened a checking account. We sat and discussed how it came with one free box of checks a year, and I said that would be plenty. A couple weeks later I still don't have checks so I called this morning to ask when I could expect them to arrive. The girl was sni
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February 2021 by John L. Schube
Stopped by to see if I could get something notarized. Not one customer there. They asked if I was a customer. I said no. They said they couldn’t notarize anything for me. Let’s see... no one there doing anything, and you can’t help a potential new customer? That is poor business and lazy employees. I wouldn’t open an account there now for any reason. AND, I will go out of my way to tell people my story. I guess this is how we are going to be in this world now... I remember when people were polite.
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July 2020 by Cody Ballay
TERRIBLE CUSTOMER SERVICE! worst in town by far. This bank has been going down hill for the past few years. they hold people's money to draw interest for a few days before making it available in the customers account. time to switch banks to a bank that cares about its customers
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June 2020 by Glorious Golden Retrievers
They are totally fantastic to deal with all the time! Definitely the best bank around!!
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May 2020 by Pero Dennis III
Seriously some of the best customer service in the world. From Leila in south city, to Dinah in clayton, to Aaron at Euclid I've always been given above and beyond customer service. They get 100 gold stars from me. They've worked tirelessly to help me with any thing I've needed. Love them all.
