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January 2024 by Rae Johnson
Was sold a whirlpool fridge at a “great deal” because it was the last one available and sales person couldn’t believe the deal we were getting. It lasted 1 year. Called the store and they were zero help. Wouldn’t return phone calls. The tech that was sent told us the fridge was a known lemon on the market. After 3 tech visits whirlpool gave us a new fridge. Would have been nice for Lemcke to offer support in the process or even returned phone calls.
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December 2023 by Sandy Arneson
I always have the best experience here. Reliable and great pricing.
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November 2023 by dee bills
Thanking everyone at Lemcke for great customer service and always willing to help when I need it.
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September 2023 by Deanna Jent
My second excellent experience here. Personal service, quality options, great value and service. There was a problem after installation (that turned out to be on my end and not with the appliance) - they immediately sent someone out to check on it and helped me resolve the issue with good cheer and no additional charge.
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August 2023 by Joseph Schweppe
Our GE 465ASN stopped working after 3 years! Did not know about extended warranty option when we bought it and now have to replace. No concessions offered. Never buy GE again
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January 2023 by Peggy Hoelting
Wonderful experience buying a dishwasher. Very knowledgeable and helpful. They had the model in stock. It was the same price as the big box, but was a special order there with no returns. They helped us load it on our truck, and gave us the hose we needed to install. We could have had it delivered and installed for a very reasonable cost but we decided to do it ourselves. We will definitely shop here again.
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January 2023 by Taylor White
We purchased appliances based upon our neighbor's reccomendation and knowing people employed by Lemcke. Even they were speechless regarding the poor customer service and quality of appliance we received. Lemcke sold us a dishwasher that has stopped working. (See other reviews related) Moreover, my wife spoke with them immediately after installation and said she suspected something was wrong. Afterwards, they told her they would replace it if it weren't remedied. Well, here we are a few months later and they offered my wife a new dishwasher for $700.00+! What a joke. I work in retail engaging 20,000+ customers weekly in Brentwood. I intend to inform anyone who wants good service and quality products to avoid this place at all costs. I have 172 local (63119) employees who will be doing the same through their friends and family. This business has not lived up to its "reputation ." I have also filed a complaint with the BBB.
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January 2023 by Diane Mueller
Mark, you said you would replace the dishwasher December 2021. It was on back order. You said you'd reach out to me when it was available. As the owner, you did not stand by your word. You never called, you made promises you didn't live up to, and now it is "out of our hands." How disappointing! During our last phone conversation 3 months ago you said it was still on back order. What a poor example of customer service. Also, the guy who installed our dishwasher broke our hot water valve and told us to find a plumber. That also cost US AN ADDITIONAL $500.00! We never asked for reimbursement for that!
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January 2023 by Ken Lucas
Bought a new over-the-range microwave on Monday. In and out in less than fifteen minutes. Their installer called, set appointment for Wednesday. Arrived on time and installed in 30 minutes. including taking away the old microwave.
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January 2023 by Taylor W.
!!!!!!!!!! DONT SUPPORT THIS BUSINESS OR YOU'LL BE NEXT. !!!!!!!!!!!! Look at their reviews. It is appalling seeing that they take your money but when things go wrong (every business has supply/installation/brand reliability issues) the owners response is "out of our hands" even when properly informed. So disheartening to see a small business not have a neighborhood feel when it comes to the customer experience. I have 20+ years of retail experience and I would never treat a customer of mine like this. The owner makes promises he doesn't intend to keep, sends installation techs out to break homeowners working plumbing, and when he has the chance to do the right thing.... He hangs up on customers, denies accountability, and deflects ownership. You'd be better off shopping via manufacturer direct or with someone like Costco who stands behind their sales. Save yourself the headache, money, and stress. Go somewhere else.
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November 2022 by Carrie R.
Lemcke has been our appliance store of choice for multi generations. You talk to a person, a local person who has a vested interested in the business. Lemcke offers competitive pricing and stands behind the appliances sold. No hidden fees. This year we purchased a new GE refrigerator from Lemcke. We had it delivered and installed. It was a pain to get it into our house but the installers took it apart and got it put back together and in place. We had multi issues with the refrigerator. GE came out to make repairs but it still wasn't right. I called back to Lemcke and they immediately gave me a choice of another service call or replacing the refrigerator. Without any issues, Lemcke replaced the GE refrigerator. I will always recommend Lemcke for appliances to friends and family. Thanks for being an amazing business.
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November 2022 by Linda Green
I've purchased a number of appliances over the years from Lemcke but this time they went above and beyond with customer service. They are five star and loaned me a refrigerator for three months while I was waiting for parts and repair on my new refrigerator. They were outstanding!!!
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November 2022 by Rich Rindahl (Chard)
Always buy my appliances here!!Great deals and service.
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August 2022 by Sherry Crawford - Doster
My dishwasher quit working and I called Lemcke appliance and they went above an beyond to get me a new dishwasher within 2 days!!! In black too which isn't apparently an easy color to get at this point in time. I spoke with one of the owners, Joe Lemcke and he handled the sale from start to finish. I really appreciate the excellent communication and customer service. I will absolutely use Lemcke for all my future appliance needs.
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July 2022 by Jack Leffler
Had a great experience. Best price by a long shot. Old school appliance store. I believe they deliver and install if you like.
