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March 2024 by Alex Wieselman
Super helpful and friendly service!
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February 2024 by Neal Willging
All ok
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February 2024 by Sejla Sek
Where do I start? This shop confirmed not once, not twice, but 3 times that they would be able to get my car in the shop for some extra repairs it needed. I called in November 2023 to schedule, which they stated they had an almost 2 month wait but I was ok with waiting. Called again in December 2023 to make sure all of the paperwork was sent over from my insurance, which the associate stated everything was good to go & handled. Schaefer called me two days prior to my appointment in January 2024 to confirm appointment, which I once again asked if the paper work was situated and I got a yes. The day of, the manager called and left a voicemail as I was heading out the door to go drop off my car. Stated they wouldn't be able to do the repairs at this time. I waited 2+ months for this appointment when they knew all along they couldn't do it. SO UNPROFESSIONAL!!!! DO NOT RECOMMEND!!!! Next time, be HONEST with your customers. DO NOT TELL THEM ONE THING AND DO ANOTHER. Thanks!
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November 2023 by C PB
Schaefer Autobody Centers is a very Professional Business. They gave me an appointment time, they were prompt in greeting me upon my arrival. My estimate was completed in minutes and Jackie was kind throughout the Process. When I picked up my vehicle it had been detailed, looked great and I’m thankful for the good customer service. I didn’t meet the technicians, but I would imagine they’re a great team also.
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November 2023 by Melissa Vatterott
They worked with me when price changes occurred with parts needed for my car - grateful for their sensitivity to my needs. My car looks good as new after a lot of body work!
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November 2023 by TheMattster
They did an excellent job on my car. Great communication and their work is impeccable. They are worth the wait.
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October 2023 by Nancy Shelley
Great service! My car looked brand new again! Staff is awesome.Service: Body & Trim
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September 2023 by Lisa Dukes
Our overall experience with Schaefer was excellent! My husband's parked car was struck on the rear driver's side door and the claims process was fast and easy for us. We were given an estimate from Schaefer in early July with an appointment in early September. I think we assumed (there's that word) that the parts needed to replace the door would be ordered while we were waiting for our appointment. We also assumed (yep, again) that it wouldn't take that long to repair once we dropped it off. We dropped it off the night before our appointment due to shift work conflicting with normal human business hours, and my husband then received an update the next day that the parts were being ordered. Wait, what? I called later that week for an update when my husband hadn't received one, and I explained to the Schaefer employee (Jackie) that we were not told that the process included not ordering parts before our appointment - although now we know it's so they can do a complete disassembly to see what is actually needed. Jackie was very kind and apologized for the miscommunication, and offered to help us secure a rental if we needed one. She said that they actually had to order more parts than anticipated after doing their review, but luckily the parts arrived when anticipated. Altogether, it took 7 business days before we got our car back, which was one day earlier than predicted. Bottom line, I wouldn't hesitate to use their services again! If there is a next time (hope not, knock on wood, etc.), we will know to not assume and ask more questions about the process. Thank you, Schaefer!
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September 2023 by Rita Diekemper
The whole process was easy. The staff was professional, efficient and communicative. My Jeep looks beautiful!Services: Painting
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August 2023 by Kennedy S.
Absolutely amazing service! I was blown away with how great the team was with keeping in contact and updating me while my car was in the shop. They did a great job repairing my car and an even better job with their customer service. Highly recommend!Service: Body & Trim
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July 2023 by Nick Iovaldi
Schaefer did a great job fixing our car after it was involved in an accident. They provided regular updates and the work was completed efficiently.Service: Body & Trim
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July 2023 by Caroline Sheehan
Good experience. Took longer than was predicted but that was due to delay in parts. Schaefer was very good about keeping me updated with the progress.Services: Painting
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June 2023 by Hunter Benko
I was so happy with the work this team did on my car! The team was easy to reach and very clear on setting expectations for my repair timeline. They did all the repairs on time and I’ve had no issues with the vehicle since. Would absolutely recommend this shop!Services: Tires
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June 2023 by Robert Hollandsworth
I got rear ended in a hit in run on March 16. Schaefer tells me to come in a week for photos. There, I get told it’ll be 2 months for parts, things are backed up. I show up at the scheduled day and time May 22, drop off my car, and go with enterprise to pick up my rental. 2 hours later I get a call that they actually don’t have all the parts and it’ll be another month wait. Why no one was able to figure that out in the 2 months I was waiting is beyond me. The repairs look fine. No one in the customer service area looks like they want to be there or interact with anyone. It’s quiet and awkward in there so I don’t blame them.
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June 2023 by Josh Rainey
Did an amazing job replacing the bumper on our 2015 Subaru Forester and matched the paint perfectly. Replaced a taillight bulb free of charge.
