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July 2023 by Mr V.
V family recently upgraded 1970s era bikes for more modern cruisers. Found the staff to be very helpful and supportive. Didn't try to push the priciest models. Walked away happy and with new bikes for all V family (except the littlest V who will inherit older siblings former ride for now). For beginners to advanced bikers HBC is a great option!
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June 2023 by chris daughtry
Top notch experience! I am now on my 3rd bike purchased at The Hub. The staff is knowledgeable and friendly. I just purchased an E bike and they really helped me find the bike that is a perfect fit and went the extra mile with the sizing and fit to ensure it is a comfortable ride.In addition to the initial sales experience, I can also say they stand behind what they sell. I have had both my daughters bikes that I purchased there serviced and they have quick turnarounds and are extremely friendly.
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May 2023 by Chris Romer
Super friendly and helpful staff that don't pressure you. In an industry (and region) where cycling elitism is common, it's a fresh approach. A solid inventory and fast ordering for items they might not have. Located on one of the most popular stretches of biking in the area, in lovely Webster Groves. Highly recommended.
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April 2023 by Bob D.
A belated review of a customer focused outfit. The Sturmey Archer hub on my Biktrix Stunner bit the dust last fall. It was sold as a durable component of my 750 watt mid drive, but was not (Sturmey Archer recently specifically warned against this use).So, I found an e bike specific Shimano 5 speed IGH and aksed the Hub to order it for me, and lace it to a wheel. They did so, with the correct trim and expertly.The resulting wheel was not perfect I had to make 2 trips to get all of the little parts on correctly. But what impressed me was their service attitude to provide me with essentially a custom assembly - THIS WAS NOT A KIT. Example: My last part was delivered to my house by a Hub employee, at their behest.The wheel was installed on my Biktrix Stunner in January and has been my main transport mode for months now. It performs flawlessly. So, (1) don't buy from misleading Biktrix, and (2) thank you Hub for working so hard to get me back on the road.
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July 2022 by Peter Sadlo
Bike wasn't returned on the day promised. I went in the day after to pick it up, they promised to look into it & call me the following day, I heard nothing. I called back the following business day and they asked me to source the chain for the tune-up. I want to like them because they are so close, but it wasn't a great example of service. I'll likely try them again.
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July 2022 by Jesse Zukerberg
I called to get some information on a bike I’m interested in. The gentleman working was incredibly helpful and went above and beyond to make sure all of my questions were answered. Thank you so much Ron from Hub Bicycle!
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April 2022 by Dennis S.
I bought my bike from The Hub a year ago. Because of a good price on the bike but the most important reason is the maintenance I knew I would want. I ride at least times a week and bikes need repairs. The Hub has fixed it right & pretty fast. So I did want to write a good review for this store.
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February 2022 by Sara B
We purchased our daughters bike here and they have been great with service. The bike is top quality and thanks to the knowledgeable salesperson we got a size up so she can grow with it. Highly recommend this shop.
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January 2022 by Morgan Coulter
The hub is my go to shop for tune ups and repairs. I have gotten good vibes from this place every time I have gone into the store or spoken with them over the phone. It takes the stress out of dealing with maintenance.
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September 2021 by Vicki R.
This bicycle shop is the best EVER! I bought a bike there probably 10 years ago. They tune up my bike every year for free. When I brought my bike in for an issue the other day, the guy fixed it on the spot (took him about 15 minutes), told me what to do so it wouldn't happen again and wouldn't let me pay him! I love this place!
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August 2021 by Jana S.
Very good service and selection! Great shop, no pressure or hassle. I'm sure I will have many years of enjoyment with my new electric bike!
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July 2021 by Bryan Wurzer
Started over the phone…guy was super helpful and knowledgeable. When I arrived they provided great customer service and were never pushy or made it awkward. Ended up buying and they got me out the door on budget! Highly recommend this store!!
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June 2021 by Matt W.
Picked up a new bike from here, as they were basically the only shop in the area with the model I was looking at. Well worth the hop across the river!Alex is an absolute legend. He's incredibly friendly, easy to talk to, and knowledgeable. I felt really confident with the amount of dosh I was throwing down thanks to the time he spent working with me.Big thanks to Alex and the Hub!
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June 2021 by Sid
Great buying experience. Alex had excellent knowledge of bikes, I needed a bike for my road machine 2 indoor bike trainer and Alex could get me bike compatible with it. Great staff, good experience.
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June 2021 by Tim Yinger
When I bought a new bike rack, the guys all helped assemble and install the new rack and transfer bikes across. Then they noticed that my son’s spokes were all loose, and he trued up the wheel right there. Great folks!
