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November 2023 by Madelyn Munie
I customized a sweatshirt for my cousins engagement and everyone loved it!! They were great to work with a so nice! Definitely will be back!
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June 2023 by Katy Speckmeyer
I purchased a lovey to be monogrammed with baby #2’s name on it. When I got home and opened it, I was disappointed because after taking just shy of two weeks to be finished (which was no big deal I have plenty of time before I need it) the monogram was just done right on the blanket part of the lovey. I was thinking they would have opened the seam so it did not go through the front to the back and be visible on the back side. Will likely go else where when we order our backup loveys.
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August 2022 by Dana Metzger
Such a unique store that personalizes your items with your style. No extra cost, price included in price of item. High quality items and a beautiful end result. They are quick and even wrap items for you. Very easy to work with and lots of choices of items for every occasion. Highly recommend.
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October 2021 by Sam Ramos
I’m happy that I have inspired you to paint and create items like the ones in my store. I guess I should be flattered but you should get some of your own creativity! Max and company thanks you
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August 2021 by Jon Lum
We chose gift bags for our family reunion and everyone was so delighted. Many didn't know the history of St. Louis so there was a fleur- de- lis on the front with St. Louis, Mo. and the back said McTurnan Family Reunion. The bag was filled with historical information, gifts, and practical things like bug spray, trail mix and sun screen. It was an extra special touch to a memorable gathering. Thank you Initial Design!
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January 2021 by Denise Knolhoff
Such a nice shop for special gifts.
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November 2020 by Cara Cosgrove
My mom, sister and I have used the Initial Design for monogrammed wedding and baby gifts years now, and I’ve always had a great experience and am very happy with the service! The employees are so helpful with picking out colors and Designs. They will work with the time frame you need items by and have even special ordered and rushed items for me before. They sell beautiful baby and toddler clothes and items to commemorate baptisms, birthdays and everything in between, and the
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September 2020 by Molly Winget
Love their items!! The monograms make it more special and personalized. Will definitely be back!! Thank you!!
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August 2020 by Kati Johnson
We started coming to The Initial Design because our school had their emblem embroidered here. However, since then, we've become frequent customers. The workmanship is fantastic, the unique gifts throughout are beautiful, and it's just a fun, adorable place to find a thoughtful gift (or have one personalized!). The turnaround time for items brought in for embroidering is not bad, either, especially if you need something done quickly! Highly recommend.
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December 2019 by Agnes Gregg
Well it’s 6:00pm on Christmas Eve and I waited this long to get a call that my order from Dec 8th of two monograms on two stockings was ready. No answer and a full mailbox. I called three times in the last week, the final call 8:30 this morning when I was assured the order would be ready. At this point, I just want my stockings back!!!
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November 2019 by Debbie W.
The Initial Design is my new favorite shop for embroidered items! Especially for my granddaughter ‼
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November 2019 by Jaye W.
I've only used them twice and neither experience was positive. The first time I was having two robes monogrammed for for gifts and I was told there was a two week lead time. That was no problem since I had a month. Approaching the last week before I needed them I called and the robes apparently had been misplaced. I finally got them a few days later just in time. Giving them the benefit of the doubt I once again brought two robes as housewarming gifts to be monogrammed. I was once again told it would take two weeks and I would be notified. After two weeks I gave them a call since I had heard nothing. Once again the lady I spoke with could not locate them. I did receive a call back that afternoon telling me they should be ready by end of the day. I called the following morning to confirm and was told by the lady at that time that they should be ready by the end of today. I explained to her someone told me yesterday they would be ready by the afternoon. She basically called me a liar. I went to pick them up finally, as I was leaving I asked if the belts were with them just to confirm. I was told, "yes I tied them around it myself". I get to my car thankfully, I looked and there were no belts to be found. I went back inside and the lady was quite abrupt. She handed me the belts and I left... I won't be back.
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August 2019 by Becka Lubeley
I had a horrible experience! I'll never go back! I ordered something to get monogrammed. The lady said 7-10 days. I called after three weeks. The girl said it would be ready the next day. So I went two hrs before they closed. STILL NOT READY! Not to mention two different people asked what I ordered and my last name! I knew they forgot. Told me to come back in ten minutes. I told her it's been three weeks this is ridiculous. So I left and came back. The girl held them up (not close to me ) and put them in a box. I looked at them at home and they were wet! The monogram looked uneven! I called to complain because I was unhappy and very irritated they forgot my order and did it in a hurry. So, obviously if need something monogrammed it can be done in one day!
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August 2019 by Jami Rodenberg Condon
Went into this store today looking for a wedding gift. Extremely disappointed in the lack of customer service. This isn't the first time either. The woman working didn't acknowledge me until I walked up to her and said hello. She looked up when I walked into the store and then looked back down. However, she was extremely pleasant to the mailman when he walked in!!!
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June 2019 by Michelle Reis
Unique gifts and great service!!!
