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February 2024 by Crystal Wray
Their customer service is awesome
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February 2024 by Rivers “Doug's CupCake”
They did amazing job with getting me a new account for me and my kids.. Kason was outstanding and Josh was great too..
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February 2024 by J G
The staff at the Wentzville location is top notch! Bob is extremely knowledgeable and provided amazing customer service. He got us in and out as quickly as possible.
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February 2024 by Alicia Hallemann
Kason did a great job replacing my screen saver. He was kind and professional. Did a great job!
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February 2024 by Duro rising
This place is GREAT! Marcus Helped out above and beyond and was able to get me and my partner brand new iPhones for the best price on the market. Also threw in a perk for the time we spent there !
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February 2024 by jessica hance
Josh was an amazing man!!!!
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February 2024 by Samantha Hillis
The best local corporate store you can find around!
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February 2024 by Julia Welge
Great service! Saved me money on my plan and got my upgrade done fast! Highly recommend Bob!
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February 2024 by fanndazzo
ALWAYS GET IT IN WRITINGDecember 30th – (Trip 1) Checked on how much it would cost to upgrade from and android to a new iPhone. Marcus said phone trade in was 350$ however if we paid them off 240$ (each) then trade in = 830$ each off the cost of any iPhone 15 with 3 yrs service. Marcus looked over the phones and verified my account. My kids agreed to spend their Xmas $ to pay them off and get the 15 Pro Max and we purchased the cases and screen protectors at the store. Had 30 days to turn in the old phones. Marcus opened the new phones and put the new cases and screen protectors on. Spent 547$ on sales tax and the new accessories.January 3rd - (Trip 2) Returned store to turn the old phones in, an associate gets everything checked in. He says you will get 350$ credit each. I let him know that we paid them off and should get the 830$ trade in value. He looks at me and said that is not how it works. Marcus said 830$ many times and even was saying the cost per month per phone would be less than 10$ per month per phone. Think about how many offers AT&T has going, not that many. It is not like remembering the Cheesecake Factory’s menu and what ingredients are used for each dish. He asks the Assistant Manager, Josh B. who just stares blankly at me and says he cannot help me, a manager will need to look at it.January 4th, - I called the store and spoke with the manager, Samantha H., and explained the situation and how Marcus repeated the offer many times, she stated that does sound like Marcus. At no point does she disagree with the facts. After a 15-min call she refused to honor the offer, the best she could do is give me my money back. My kids already have their phones in hand and have been using them for almost a week. So, I have 2 choices 1- pay an extra 1500$ in phone cost or 2- make them turn their new phones back in and go back to their old phones.January 4th - (Trip 3) Back at store and returned everything, kids not happy. Was told I would be refunded all my money for the sales tax and accessories. I had paid for everything with a Credit card. They swiped the same card for the refunds, stating you should see credits to your account. I also paid off the remaining phone, so I was free to leave AT&T if I wanted.I had been with AT&T for 10 years and had no plans of leaving them until this mess. I ended up switching providers. The truth is my wireless bill is the same as what it was before, only now my kids have 3 new iPhone 15 Pro Max, 1 phone = free upgrade and 1 phone was just transferred over - and 1 left on AT&T, had to wait 2 days before they would release the # since I had just paid it off.January 6th - (Trip 4) I was unable to unlock the phone number. I had to go to the store again. Associate was unable to unlock the # either. The assistant manager Josh walks over and said you will have to call customer service, I asked can someone here call them? Josh replies - why would I help you, you’re just going to leave us, you can just do it yourself and then storms offThe associate looked at me with raised eyebrows and apologized. The manager Samantha, would not assist and said call customer care. I called Tech Support – They were able to unlock the phone. All the phones on the new carrier.January 23rd - I still waiting on refund AT&T from the 4th. I call customer service to see what the status was, he told me I would need to go back to the store.January 23rd - (Trip 5) The reason I did not get my refund, the amount was too high for the system to process. Yep, AT&T system is unable to auto process a refund to my credit card for 550$. Was at store for 90 min, on a call with their tech support. They still did not give me my refund. Samantha was close by for all of this, never said a word to me. The result, someone from customer care will be calling me in 3 to 5 days to tell me what the plan is. So, waiting for a call and my money.Worst customer experience I have had from any company ever.0 starsManagement needs empathy training, once they said they would refund my $ they have just been spiteful.
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February 2024 by Philip York Law Office
Jade was amazing! Very knowledgeable, courteous and friendly. I’m going back there next time.
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February 2024 by james young
Jade and Solo we're excellent! Not just knowledge but very nice as well! Great experience.
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February 2024 by Anna Alt
Dominic and his team have been so wonderful to me and my son. I generally can’t stand going to the phone store and they made it lovely. Thank you for your help.
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February 2024 by Megan Flower
My daughter and I went to trade in our phones last night and the service was great! The lady helping us was brand new (straight out of training) and you would have never guessed. She answered all of our questions and did a great job taking care of us. They were all very friendly!
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February 2024 by Gina Getz
Excellent service. Marcus was very knowledgeable.
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January 2024 by Cody Cuddihee
Kasen was extremely helpful, honest and helped us through the entire process.
