-
January 2024 by d alt
Go somewhere else. The employees would rather talk trash on other locations than help customers or take care of pets. I felt like I was watching 13 year olds try to run a business. Extremely unprofessional, do better.
-
December 2023 by melanie brown
Got my dog in as a new patient for a same day appointment and saved me probably $800 if I’d have had to go to ER-VET. Everyone was so nice and they got Charlie in the back and taken care of quickly.
-
September 2023 by Wally
They killed my puppy. I got a puppy on Sunday September 3rd and got her into the vet on Tuesday September 5th. She tested negative for parvo, heart and lungs sounded good per the vet. The vet said she was 6 to 7 weeks old and that she was underweight and had worms. They dewormed her and she threw up within an hour. I called the vet because I was told to call if she vomits. They said she would have them coming from both ends over the next few days. She threw up again last night. I cleaned her up and her kennel, well this morning Wed the 6th she was gone. I pd 169.21 and to cancel my plan they want an additional 200.93 for services provided yesterday. the only service provided was a dewormer overdose and a dead puppy less than 24 hours later. I will post the video from today on social media if this isn't resolved, thankfully my brother works for a HUGE advertising company. Stay away! A local competitor would have cost 185 and they want 370. RIP Angel
-
August 2023 by Christina Hines
I’ve been to this location hundreds of times with 3 country dogs. It doesn’t matter what doctor you see, every one of them and their staff is simply unique and sweet and they take their time like other Banfield locations.I know most of them by name and they know me. The place is clean and comfortable, the prices are high for me like every vet but the plan makes my life easier.I am surprised I didn’t review before. I’ve literally had every service and truly care about this location’s staff like they care for all my fur family.
-
August 2023 by Kailey Weiss
They always take such good care of my dogs and treat them as their own. Friendly staff and excellent vets.
-
July 2023 by Terri D.
I've had pets all my life and Vets all over the states, several Banfield vets as well as others. This particular office was probably the best bet experience I've EVER had!!! And I am VERY picky when it comes to Lacy, my baby!
-
July 2023 by Donna Quargnenti
Shannon and the whole gang are so helpful and AWESOME to my baby❣️
-
May 2023 by Renee L.
This was the worst experience I have ever had at ANY vet (or doctor,, for that matter. This place cares about your money, not your pet. I was charged $900 for my first visit. I asked for labs and a urinalysis. That's it. I was not informed beforehand of any procedure or cost. I would have taken my cat and run. So, they offer me this great "Wellness Plan" THAT YOU PAY FOR to pay off your enormous bill monthly. This is the worst scam!!! There was a class action lawsuit against them for the same scam they're pulling off now. I turned them in to the Better Business Bureau. I'd encourage anyone who was scammed to do the same.
-
May 2023 by Renee G.
Worst experience of my life. They jack up prices and offer you this great plan. They charged me $600 for labs and a urinalysis. I've never been charged by any vet for preparing a needle. "Waste removal" - what? I have to pay for them to throw stuff in the trash. I was charged $65 to walk in on top of the amount they charged me to do an external exam. What to feel my cat? I have turned them in to the BBB. They were sues in 2013 for their scam.ITS A SCAM.GO TO ANOTHER VET!EDIT: I was going to change my review when someone explained this plan covered office visits. She did make it seem reasonable for a second. I took my cat back and approved all purchases (another $200+). His labs are fine but they want to see him in a week to re-run labs again. Overall, two sets of labs and a urinalysis cost me $1000. I was told that without this plan, my first visit would have been $700. That would be $700 for what I was bringing my cat into a normal vet. Got a call from the escalation department trying to break down the costs. I couldnt even listen. $700 for my first visit. Had they quoted that it would be anywhere close to that amount, i would have grabbed my cat and ran. Lesson learned.Try Animal Talk in Wentzville. They are very kind and my other cats' labs cost $170.DON'T BUY INTO THIS. Big business is big business.
-
January 2023 by Brandi Austin
Really appreciated them calling me the next day to check on my pup, and it was really convenient to get advice on what treats and toys to buy for him. Really nice people too!
-
January 2023 by cameron brodrick
Worst experience ever. My dog is 5 and is the most laid back easy going, and loving boy you’ll ever meet. This place does not know how to handle pets with care. My pup was terrified when he left, had an open wound in his Nose and a huge lump on his nose too…. Save yourself the time and trouble. Go somewhere else..
-
October 2022 by Chelsea Thaller
Our 10 week old puppy had gone nearly 48 hours without eating/drinking and was in rough shape. The emergency vet, the day prior, was no help. The next day, we were desperately calling several vet offices trying to find someone to help our little guy, but no one was willing to squeeze him in since we were not a patient of their office. I called Banfield of Wentzville, and without hesitation, they told us to come in immediately, despite not being a current patient of theirs. I cannot speak highly enough of everyone at the office. Dr. Megan Claxton called me herself to update me on Maverick’s condition, give me a very reasonable treatment plan, and wanted to observe him for a few hours. I really appreciated this because I felt very rushed and pushed out the door at the emergency vet the day prior. The nurse and front desk receptionist were also very sweet, but I did not catch their names! They have definitely earned us as a customers due to their immediately willingness to help us when our little guy was at his lowest!
-
October 2022 by Misty Joles
Dr. Amelia Sheffield, Dr. Stephens,, & Staff always go above and beyond for us ♥️
-
May 2022 by Dane Dobson
Place is a complete joke ive had 2 appointments and they have canceled both times minutes before the appointment for something a vet tech can handle a wisdom panel and tick medication shows the quality of their location always over booking and never honoring appointments
-
April 2022 by Cathy Uhl
Dr. Claxton was very informative and caring. The staff as always knowledgeable and excited to see Blue.
