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August 2023 by Kristina Sachs
This place is a joke. The new owners are absolute jerks. We decided to still return to this business when new owners took over. What a mistake that was. They are complete jerks about everything. Dont expect your car to be done on time also. Then they will claim it wasn’t their fault!!! Then will argue with you about it!!! Sad that a name has been around that long and someone new comes in and completely destroys the name and business. Please do not give them your business!!! Definently will be letting everyone know about this horrible experience!Edit: they have now deleted this 8 times!!! Shows the kind of business they run when they can’t handle a bad review. I WILL continue to keep posting this so nobody has to be treated so poorly! I am in contact with the bbb! Caution if they dont like your bad review, they will not only argue with you but keep deleting what they don’t like!Second edit: we have never returned since the incident and the owners have called our personal phone and HARASSED us!!! We now are in contact with local police because of this!
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August 2023 by Linda Nicolas
DO NOT GO HERE !!!! EVER!!I went to have a tire repaired.They left my new truck covered in Greese, put a small scratch in my leather seat, ( scatch under greese spot probably had something sharp in his back pocket location on leather seat is were back pocket would of been )SCRACHED UP My WHEEL !5 OUT OF 6 SPOKES SCRATCH ALL UP ONE REALLY BAD ! Then, claimed it wasn't their fault ! Well if it didn't look like THAT before they worked on it but did after, you tell me who fault it is ! They said the machine didn't do it. Well, the guy drove it also.He DIDN'T take care or pride in handling my truck at all !I TAKE VERT GOOD CARE OF MY VEHICLE ! IT WAS IMACULANT WHEN I TOOK IT IN ! NOT when they got done with it !THEY DIDNT EVEN APPOLGISE, Only said that he talked to the guy about leaving greese in my truck! REALLY ! This isn't the same owner anymore ! Well you'll be seeing us in small claims court ! This is poor poor poor customer service to say the least !!!!! save yourself and your vehicle , don't go here ever !!!!!!!RESPONCE TO YOUR RESPONCE !That is because you told us to wait after we notified you ABOUT PROBLEM THE SAME DAY INCEDENT HAPPEND ! That you had to contact your insurace which took 2 WEEKS This was posted on day you said not going to do anything ! Poor customer service all it would have took is for you to send someone to buff out wheel nit to mention having to clean our truck after the gresse was left all over it ! INSTEAD OF SPENDING TIME ON HERE TO DEFEND YOUR SELF DO THE RIGHT THING APPOLGISE TO YOUR CUSTOMERS AND MAKE THINGS RIGHT THEN YOUR RETURN CUSTOMERS WILL RETURN ! I AM JUST WARNING OTHERS HOW YOU RUN YOUR BUSINESS. The previous owner was a good guy!PLEASE PEIPLE DONT GO HERE ! I AM NOT LIEING THEY ARE !
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July 2023 by Samantha Fisher
Friendly service. Ran diagnostic on my vehicle and called and told me what was wrong and gave me a quote.
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July 2023 by Manos Stergen
Ryan is helpful and assisted me in selecting new tires. He was able to assist me with other services for my Jeep as well. He even assisted me with learning about businesses that could perform services on my Jeep that H & S cannot. His integrity is top notch!
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July 2023 by Kate Richardson
I first used them last year when I wrecked my car and they were on the preferred AAA list to get my car towed to. Great group of guys... I've never spoken to anyone that wasn't incredibly nice. I don't feel like I'm being ripped off or lied to. Just picked my car up from getting an oil change and emissions. Way cheaper than going to Valvoline. Repeat customer for sure!
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July 2023 by Randy Sachs
Walked into office to pay bill and receive car, no one was visible. Waited 10 minutes, finally walked out to shop area and someone saw me. Car was not done when discussed. Failed safety inspection for torn windshield wiper blade. Ever since changed ownership everything has went down hill. Very disappointingService: Vehicle safety inspection
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July 2023 by Delaney Marina
Great service from both the garage and the front office. I hope not to need them again, but if I do, they are will I will go and be confident I'm getting great work and a good deal!
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May 2023 by Arielle Ford
I live five minutes from here and I’m so thankful to have such a good repair shop so close. Ryan gave me honest answers and options as far as what was necessity and what could wait if my pockets wouldn’t allow it. I love the honesty and also how they figured out what was actually wrong w my truck specifically and how to fix it. If it’s trickier to figure out, Ryan will definitely get to the bottom of it one way or another. From now on, this is my go to auto repair shop ! Very reasonably priced and they don’t try to run game on you just because you’re a female either which is another plus I meant to point out. They don’t have grumpy attitudes at the front desk and are very friendly unlike a lot of other places lol Makes me want to keep doing business with them and like I can trust them. I haven’t found an auto repair establishment since I moved far away from my last one and I’m so happy I gave this one a try.Services: Auto A/C recharge
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April 2023 by Jeremy Manoli
Great Mom & Pop Auto shop!! Fair Prices!! Great Customer Service!!
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February 2023 by Lyndsay Menz
Very nice and professional and quick service for my emissions test!Service: Auto emissions testing
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January 2023 by Jeff Turner
Note: This review applies to service received after H&S Tire and Automotive changed ownership in Sept 2021.My daughter experienced a momentary issue where all the dashboard warning lights came on and the heater blower stopped; then suddenly returned to normal. Out of caution, I took the car to H&S where we’d gone for years to have them check it out. The manager said they checked the battery, alternator, starter…etc. and found NO problem. They didn’t charge me anything, for which I was grateful. However, within minutes of driving time after picking the vehicle up, it caught fire resulting in $663.81 of damage to the engine compartment.The St. Charles Co Fire Dept asked if we’d recently had the car worked on and said whoever worked on it didn’t secure the battery properly and the tiedown shorted against the battery post causing the fire which is documented in the official fire report.I contacted the manager at H&S who denied any responsibility by stating they didn’t remove the battery and blamed it on the last person that replaced the battery. Then I contacted the new owner who also denied any responsibility. He said they had no cameras in the shop area so he can’t confirm what they did or didn’t do. When I told him I’d been coming to H&S for years and never had a problem until now, he feigned outrage for the perceived insult and abruptly hung up on me.This battery had been replaced by Sam’s more than 16 months earlier (and several thousand miles driving later). It is absurd to think that a loose tie-down from more than 16 months earlier would just now show up within minutes of driving after H&S specifically checked the battery and electrical system out. Even if I give H&S the benefit of the doubt, they should have noticed the improperly secured tie-down bar during their troubleshooting/ diagnostics and secured it as a potential problem, but did not. I requested reimbursement for the damages from H&S but they continue to deny any responsibility.
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December 2022 by Betsy Huynh
These guys are amazing!!! They picked up my car from work and they do phenomenal work. They are honest with great prices.
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November 2022 by John Notgrass
I took my car in for an oil change. They noticed that my license plate renewal was coming up soon and offered to do my inspection while the car was there. Great service!
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July 2022 by alyssa ramos
This place is AMAZING! I’m currently on a road trip and had some issues with my car half way and called these guys 30 mins before closing. Ryan was such a pleasure to work with. He had me come in the NEXT day and had my cars diagnosis within an hour and it was fixed after 2 more hours. I can’t even complain about the price because H & S literally saved us from being stranded in Missouri and got us in next day. If i ever know anyone that’s needs a good mechanic in Missouri or they’re travel and need a mechanic, I would definitely recommend H & S!Services: Engine repair
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July 2022 by Rachel Denny
Our car broke down on Saturday of a holiday weekend. AAA towed our car here. We had no idea what to expect! We called them around 9 am the day after the holiday. The gentleman said they would “try” to check it out. We had spent an anxious weekend … 1500 miles from home, wondering if the car was even repairable. It looked like the axel May be broken. A few hours later we received a call telling us what was wrong.. and it wasn’t anything as bad as we thought! We were told it would be ready the next day! By 10:30 the following day the car was fixed! There was a minor issue after we drove it around a bit… which they quickly repaired. They did a fabulous job at a more than fair price. They could have really ripped us off knowing we were desperate… but they didn’t! They were friendly, helpful and put a priority rush since we had already been stuck there for 5 days! We were travelling from Az to NJ pulling a trailer as we had just sold our home and we’re moving the contents back to our home in NJ! Unfortunately I didn’t take a pix of the damage! We were very satisfied and would highly recommend this small but very efficient business!Service: General repairs & maintenance
