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October 2023 by Brandi Smith
Placed a order online for a candle that cost 9.38. Went to pick up in Wentzville MO and they did not have it. The girl wasnt sure why so i had to call corporate. I spoke to Darla who said my order was cancelled bc it was out of stock. I said they charged me for it and i said i could send a copy showing that in my account. She said no nothing she could do. So i asked to speak to a manger. She transfer me to a supervisor. I explained it all to her and how i was charged. She said same thing nothing she could do it didnt show that on her end. I asked her what her name was and that i wanted to talk to her boss. She hung up on me. Really!! I called bk and got her again so i told her how rude it was to hang up on a customer and i wanted to speak to her boss. She transferred me to a voicemail that i doubt it went to anyone. This supervisor i spoke to her name was Susanne. I really dont think she needs a job working with people. Who hangs up on u like that. And really they couldnt offer me a 10 dollar gift card to get another candle since i was charged for one i never got. My husband and i shop at kirklands alot but i can tell you now i wont be back. Who treats a customer like that over 10 dollars.
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September 2023 by Terri Harris
This is one of my favorite stores when shopping to decorate or furnish our vacation rentals. They have high quality furniture pieces, and many decorative items that make our vacation homes special. We often receive compliments from our guests on the unique decorations we buy at Kirkland’s. This location is full of fabulous dishes, pillows, serving pieces, table linens, florals, wall art, & candles, to name only a small portion of the items we have to choose from that help make our properties relaxing, and comfortable for our guests.
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April 2023 by melvin hile
Staff was helpful, allot of merchandise on a small place.
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April 2023 by Mike Maessen
Very helpful staff, store is very nice
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March 2023 by J J
Great home decor items
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December 2022 by kathryn higginbotham
One of my favorites. Always find something there for me or for others. Especially at Christmas time
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August 2022 by Lissa Pine
I love this kirklands. I go here every time I'm in town. Costumer service is great, store is always clean and welcoming. I've been to other kirklands they are not all this good.
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June 2022 by Teri
Always find great home decor at Kirklands.
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May 2022 by Amber Hansen
Amazing inventory of furniture and accessories! Wonderful staff that allows you to browse, assist if needed and happy to answer any questions!
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February 2022 by Jennifer Kimble
Neat, clean and well organized. Friendly staff. Went for a return and it was swift. Got some good after Christmas deals.
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January 2022 by Shelly Jackson
The store always looks impeccable. Cutest decor! My favorite. My only complaint is the employees. Barely got a hello when I walked in on New Years Day. I was the only one in the store with two employees. Never asked if they could help. I was on my phone looking for a coupon when paying and the clerk asked me if I was looking for something in a not so nice manner as I was looking for a coupon.Just rude…. Good job Kirklands on your store and display. Maybe ask your employees if they are unhappy?♀️
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December 2021 by Nicole Calvert
Staff was very helpful, store was clean, stocked, and organized. I witnessed one store associate help carry a customer's purchases to the door so she can load them into her car. I thought that was very thoughtful and helpful.
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December 2021 by Dawn Kirby
Nice assortment of decorative items, not impressed with quality of everything I buy, all made in China. Too bad they cannot find USA stuff.
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October 2021 by Becca D
Went in here on the way through Wentzville looking like a hot mess from traveling. I was greeted with smiles and helpfulness. Prices are typical to a home goods store with a few cheaper & higher pieces thrown in. Rest room was clean! 4 stars because several things that were shown online to be at this particular store we not actually in stock.
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October 2021 by Nicole Hunt
The associates are rude
