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February 2024 by Cassie Bueneman
I've taken my car here for oil changes and inspections but now I'm DONE!!Took my car in for an oil change and to diagnose my gas pedal sticking. For 3 days they gave me conflicting stories. I had to reach out to them to get any updates. One man told me my battery tested bad but they still couldnt find the cause for my gas pedal sticking. I called back and said I'd replace the battery myself then all of a sudden my car wasn't going to leave without a battery or tow truck. When I hear it tests "bad," that means a few cells may not be firing but APPARENTLY it's Midas policy (according to justin/dustin) that they only use the terminology "bad." I spoke to the district manager on the morning of day 3 and he claimed he was not apart of any conversation i had with the manager the previous day and he didnt know why he told me they had run diagnostics ect. because the battery must be good for them to runtests. They had my car for 3 days for an oil change and diagnostics. I finally got fed up with contradicting stories and then Dylan (district manager) appeared and tried to blame an employee (first the employee was on his last day of his 2 weeks then it turned into the employee just quit), then he blamed me for not understanding that the battery was dead then proceeded to tell me he was actually in on all the phone calls from the previous day (as i mentioned before he said he had no idea what dustin/justin told me the previous day). Dylan then said the cars getting ready to go on road trips were more important than diagnosing my gas pedal sticking (life or death).I can understand staff shortage and even them not being able to diagnose my gas pedal problem but the customer service and the whole run around AND blaming me (the customer) was ridiculous and stupid. I never once got a call from them. Unless you have a newer vehicle, you're put on the back burner so they can rack up a bill for you. They have a different idea of priority fixes and ones that can wait.Won't be back...ever.
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February 2024 by Chrissy Tivoli
Above and beyond service here. The managers, district managers rolled up their sleeves and went to work in the bay as they were short staffed. So many other examples of dedication. Thank you
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February 2024 by Daniel Manselle
Adreanna was amazing!
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January 2024 by kyle keith
Thanks for great brake job on truck & inspection on GTO,
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January 2024 by Donald Sprague
Although they have amazing customer service.. but getting there was a struggle getting there! I needed my head gasket replaced, I was told it was going to be done Friday if not Saturday morning. I came in on Wednesday called Friday in the morning I was told it was being taken apart because the part they ordered was arriving in 15-30 mins. Called back later that day in the evening being told no we haven’t even started I had two guys call in, okay your down two people, I get it. However please don’t tell me Friday morning you started tearing it apart and me calling at evening and it hasn’t been torn apart yet. Here comes Saturday and I called in the Morning oh no we haven’t started! Cool beans another lie… awesome! FINALLY Saturday evening rolls around and it’s done..
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January 2024 by Rum Run
The management Screwed my appointment Completely! I was told a day and time I showed up for my appointment and was told I had to wait two additional days to get my inspection! I'll find somewhere else next time!!!! I went back for some reason and the second time I made an appointment and Again screwed around and Did not get my inspiration!!! I'll Never visit Any Midas for Anything!!!!
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January 2024 by doug standish
Dropped my JEEP off for tires and spark plug change. Was quoted by Dylan $963 for 55k tires and another $650 for spark plug replacement. Received a call the next day saying it would now be $2400. Not cool. I changed to tires only. $1,015 later and only 50k radials when I arrived. I'm very disappointed. I've been going here for 10 years and don't trust them now. I hope another place opens up in Wentzville.Update: Dylan reached out to me and explained it was a miscommunication. The price didn't change, just that it would be better communicated next time.
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January 2024 by Erica niederhelm
Worst place ever! Our car failed safety for an exhaust leak that never existed. Poage passed and we contacted troops c for trying to scam people out of money. No customer service and they wouldn't even give a refund for what they did. This is they short version of everything that happened.In a month we had talk to 3 different managers. They can't even keep workers. They make money off commission not service. Take your business to someone that cares and knows what they are doing.
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January 2024 by MONIQUE CARAVAGGI
Dylan and Sarah were absolutely fantastic and gave great customer service for us saturday. We spoke to them throughout the entire day for unexpected repairs that need to be done on our car in order to pass safety and emissions. Dylan explained everything it was so patient with us. We applied for a Midas credit card and was approved and thank goodness we were able to use a coupon and now we will be interest-free for the next year with their credit card. They made sure to get the work done by end of day which they did. We so appreciate this location which we've taken our cars there are many a Time, they are always bending over backwards to get our car in as soon as possible. Thanks for everything guys
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January 2024 by Jen Harris
I was in for an Emissions test. They got me right in.
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January 2024 by Michael S.
The female manager at this location refused to do work on our car because we didn't purchase the right part. After waiting 4 hours they called us and told us we had the wrong part. After going back to the ford dealer they double checked to find I indeed had the right part and the staff at Midas just didn't want to do the work. The female manager who used to work at CarX was incredibly rude, unhelpful, & just frankly lied to us about our vehicle. Dishonesty and shady business is the main reason why this company has less than a 2 star rating on here. The female manager should be fired as she needs some serious customer service training & needs to learn how to be honest with the community she serves. Sad to continually run into issues with this locations and their choice of management. As a sponsored driver by Midas it's sad my family and I get treated so poorly by the staff. We have already planned to drop them from our racing sponsors due to the mistreatment from the staff here. This female manager also tried to charge me $200 for work she refused to complete due to lying about the part we needed for our car. So I truly believe she tried to pocket $200 from me which is super sketchy.
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January 2024 by Bruno O.
Took my car in for a safety and emissions 3 days ago. The staff left my lights on causing my radio to no longer work and outlooks lights to go out on my vehicle. This was due to the battery dying and low voltage. The manager here has been avoiding me and not answering the phone to deal with the damages. Have filed a BBB claim against the company in hopes that they actually fix these issues.
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December 2023 by Mike Douglas
I had a great experience getting two cars inspected after moving to MO. I will definitely return for other services!
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December 2023 by Luric Edison
Appreciate the patience and diligence with working with a scamming extended warranty business.
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December 2023 by Dustin Cundiff
They went the extra mile and educated me about what was done and showed me proof what was the issue
