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February 2024 by Cat Kom
I was there yesterday morning , and I was not pleased with the service that I received. First off, I walked in because another company down the road said that your company had the acid for the batteries that I needed to add to get them filled. Our son just came home from the Marines. And he was there looking for stuff that he wanted to buy. I decided to bring in both batteries. I thought that they would test the batteries to see if they were any good and to see if they would fill the batteries. They said they don't fill the batteries , so they don't charge the batteries. And he didn't know where the tester was. He turns around 2 seconds later he finds the tester test the battery. Yes, it was good, but the attitude we got was very unprofessional. Our son shortly walked up behind us. He thought that he would get served as well for the three items that he decided to purchase. He was in there for a good 10 minutes with the guy that was waiting on us. He decides to take a phone call. Doesn't even acknowledge our son being there. Another person walks by acts like my son is not there? And our son decided to walk out and come back to the car, and we left. Very bad service. I will never go back again. Very disgusted with the service that our son received after serving for this country , it's not worth it. I will never come back again.And I will definitely be making sure I tell everybody about the service I received. If I could give a zero star, I would. I give your customer service a negative 100%
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February 2024 by Game Trojans
Waited for ten minutes to buy 3 items. Kinda annoying. Otherwise wide variety of items
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February 2024 by lee busby
Morning staff didn't want to help me look for a part. They got my information &put me on hold, so long that napa hung up on me. And after recalling no awnser.
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October 2023 by billie hill
Very helpful
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October 2023 by Jason Hoke
Walked in with my info and had my light in minutes
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September 2023 by Mike Wilkerson
I live in Hawk Point and I drive right past the Troy Napa to get to the wentzville location it's a corporate owned location, the service is way better, you can make online purchases and pick them up here if you like at no extra charge, Troy store charges extra shipping. Boo
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September 2023 by sarah ward
Awesome service and had exactly what I needed
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May 2023 by Taylor Dwyer
Busy people. Easy to make a delivery.
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August 2022 by Ken Novak
Had all the parts I needed for my dump truch. Very knowledgeable about the mechanics of all vehicles and parts available, or can get what you need quickly.
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August 2022 by Michelle Whitley
Higher prices than competitors on some items but great customer service.
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April 2022 by Earl SAMSON
The younger guy working the counter and phones has an attitude, very un-professional...will not deal with this store while this guy is working
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March 2022 by jermel higgins
Always up front
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February 2022 by Peggy Roundtree
Very nice and friendly easy to get parts there
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December 2021 by brian laspe
Great service. There staff is always helpfully and knowledgeable.
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October 2021 by Carolyn Mackenberg
Needed a new boat battery. So we thought....nope it was just to low for the boat charger to read. They charged it for us and we was ready to get on the water. Thanks guys!
