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November 2023 by Michael Jacques
Bryan Forester was great, ordered a new F250 in April and it arrived August 1st. Price was fair. Bryan kept me informed all along the way. 5 stars.
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October 2023 by Michael Hober
Had a truck issue while in the area camping and Morlan-Shell was able to get my truck in to fix the issue. Had to have a part ordered but Martika made sure that I was drivable to get back to my campsite so I wouldn't be stuck. Thanks Martika for fitting my truck in and getting the problem diagnosed and repaired!! Your customer service is certainly appreciated from this stranded camper!
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August 2023 by Karen and Tim Wall
Bought a slightly used 2021 Bronco. Process was clean and simple. The sales rep Bryan Rice was knowledgeable and responsive. Good experience.
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August 2023 by FordBroncoGurl
Attentive, but not vulture like lol. Very informative, knew the specs and particulars of what we were looking for.
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August 2023 by Eric Henderson (RedsResale)
Went in on Monday 7/24/23 spoke with Bryan about a 2013 Ford F150 that I inquired about the previous week. Managed to work a deal on the truck within 20 mins and went back 7/25/23 and purchased the truck with cash. Very good people at this location. Thank you for the easy transaction and straight forward honesty in regards to my purchase.
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July 2023 by Kevin Dent
My experience with the service department began with a phone call for information on enabling OCR function on my F350 6.7 diesel. Les took time to answer my questions in detail, and even let me know about a factory service notice on my vehicle needing attention. When I arrived for my appointment the service department went out of their way to resolve my issues, including a battery charging issue I've been dealing with since I purchased the truck new. The batteries always started spewing acid and needed replacing every 1 1/2 year to 2 years. I was in the process of installing the 5th battery in 34,000 miles. This was the only dealership that actually did more than throw another battery in it! They explained what was happening with my driving habits (short trips 5 to 10 miles) and offered a solution. The Service Desk (my apology for not remembering the names of the two helpful ladies) even contacted the last Ford Dealership to get the paperwork for the battery I bought from them, so that, I wouldn't have to pay for another battery because I didn't have the receipt in my truck. Vern, the technician who worked on my truck was very knowledgeable, and went above and beyond to explain upgrades and repairs. He even walked me out to my truck in the parking lot to show me the upgrades that were installed and how it worked. Thanks to Les, Vern and the two wonderful and helpful ladies in charge of the Service Desk. Thanks Morlan Ford. Great Job!
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April 2023 by Brian Smith
The service center and shop had no idea what they are doing. Took two months to figure out how to fix the car. Program the car to a different vehicle, which broke more stuff that wasn't broke. My sun roof is now broke, and I can't prove if they're programing did or didn't have something to do with it. Ask them to look at while it was in there, and they didn't. Customer service is less than one star. I would never buy from this dealer unless you're going to have it service at a different location. I had ford's my entire life and was never treated like this. When asked for a rental car because Ford pays for it under warranty. They acted like this was the first time they were ever asked that question. When I first scheduled the appointment, I told them it was under warranty. Went to pick it up the first time ( yes, I had it up there several times before it was resolved). They tried to charge me big money. Not a Ford technician, but doesn't the VIN number tell you everything. ?
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April 2023 by Joe Sacket
I did not purchase my vehicle at this dealership. Morlan=Shell has treated me like family for warranty and scheduled service work!
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November 2022 by Corin Globstad
Went to get a recall fixed, and they got it done a lot quicker that I thought. Very friendly people and a nice clean shop
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September 2022 by sandra wade
Able to get an appointment within a week if calling. Worked with me when road construction made me later for my scheduled appointment. Service desk members helpful and very courtesy.
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August 2022 by Laxton Cole
Went there to look at some trucks and found one I liked. One of the salesman came out and long story short basically told me that I couldn't afford either of the rigs I was looking at and had better luck doing payments somewhere else. Not very happy
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June 2022 by Richard Haring
Work on our transmission, said it was fixedNot !!! Broke down on our trip now the FordDealer were we broke down says we need a new transmission, that's going to cost another 8 thousand dollars, after spending 2 thousands dollars at morlan-shell
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June 2022 by K Dog
Service counter needs to understand that the customers that walk in with questions and needing assistance are the reason they have a job and to treat them with a little respect.2 strikes…
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June 2022 by Philip Robb
The girl in the service department is very helpful and friendly. Quick service, got right in and out with no problems.
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March 2022 by Denise McCrackin
Service department was great Dave done an excellent job on my Bronco
