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December 2023 by Shannon Riley
We have had a hot tub on our deck in Big Sky for approximately 30 years. We rent our property out as well as use it personally and in the summer of 2022 replaced our previous 10+ year old tub with a new Hot Springs Spa from Mtn. Hot Tub. In December it froze and the entire internal piping had to be replaced. They could not have been less concerned. It took over a month to get it fixed and cost us Christmas and New Years rentals. When I asked if anything could be done to mitigate this risk they suggested an internal heater which we did. It would have been nice to hear about this option prior to the original install. The tub continues to occasionally shut down. They now are blaming it on “dirty filters”. This is occurring when no one is using the tub and the water is crystal clear. We have an outdoor tub back in Wisconsin and are conscious about maintenance and cleaning. It could be a faulty sensor on the filters but there is no way the filters were dirty enough to be restricting water flow in any kind of serious way. Their continued lack of accountability and zero interest in actually solving the problem ensure I will never buy anything from them again and certainly could never recommend them.
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August 2023 by Megan Barbas
John and his team have been incredibly helpful with all my personal and professional spa needs! Great customer service; always available to answer questions over the phone and offer speedy on site help!
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July 2023 by julia callanan
John Hansen has been very knowledgeable and helpful with all of my clients and guests hot tub needs in Big Sky. He and the rest of Mountain Hot Tub's staff have been readily available for questions, repairs, and replacements. I would highly recommend their services.
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July 2023 by Jonathan Riebe
John Hanson was professional and very helpful with everything. Will be using Mountain Hot Tub for all things hot tubs moving forward.
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July 2023 by Rudy Warren
Eli did a thorough and outstanding job cleaning our tub. Mountain Hot Tub has been a pleasure to deal with.
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July 2023 by Kael Wiltse
I am a property manager in the area. I could not do my job, or keep my clients happy without John and his Big Sky team! So grateful for their inventory, and willingness to help when I'm in a pinch. Top flight customer service, and always helpful. Thanks guys!
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July 2023 by casey hansen
John is knowledgeable and extremely helpful
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March 2023 by Chuck Kramer
Elias did a great job cleaning our hot and making sure we did not have the odor that was prevelant from previously cleaning ! Alway count on Mountain Hot tubs to come thru!
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March 2023 by Liz Wood
We purchased our hot tub in November 2022 and had a flawless experience with Mountain Hot Tub of Bozeman. They performed a few miracles to enable us to have our hot tub in time for Thanksgiving….Just when we thought it couldn’t get any better, we experienced John from the service department at Mountain Hot Tub and I cannot say enough great things. He came the very next day in treacherous winter conditions traveling 100 miles and ended up staying all day to fix our problem then followed up with us to make sure everything was working. He was SO responsive….always took our calls and was so nice, skilled and extremely professional. These guys are next level customer friendly and helpful. They go the extra mile in everything they do. Thank you so much for all you’ve done for us MHT of Bozeman and specifically John !!!
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March 2023 by charlotte freschi
Elias Martin serviced my hot tub today and he was very pleasant and did a great job. He took the time to show me a few maintenance pointers regarding the tub for which I am most appreciative. Thank you!!!
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February 2023 by Karen Maybee
Congratulations, Mountain Hot Tub! At a time when many businesses are struggling to deliver good, timely service, you are doing exceedingly well. I have experienced impressive improvements in service and communications. From your billing department, scheduling and service professionals, everyone’s been kind, helpful, and seems to take pride in they’re job. Thank you, John, for going above and beyond- taking the time to inspect the tub and ensure everything’s functioning properly rather than just doing what’s scheduled. It’s the best our hot tub has ever been! I hope you all keep up the good work. Thank you!
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February 2023 by Trevor Lockhart
John, JJ, Matt, and the whole Mountain Hot Tubs staff are always extremely professional and knowledgeable. As the owner of a property management company for high end clients we demand the best and these guys always exceed mine and my clients expectations! Thank you Mountain Hot Tubs!
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February 2023 by David Depree
John at Mountain Hot Tub came by for our service and did a great job, even sending a picture of the service. Well done!
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February 2023 by Lisa Stewart
John was very knowledgeable and helpful with our service.
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February 2023 by Deb Richmond-Johnson
We have always been impressed with Mountain Hot Tub! From purchasing our tub a few years ago to any service or warranty work that needed to be done. We just had them out to service the Tub and clean the cover and were very impressed with out service guy John! He was very helpful and polite! We would definitely recommend Mountain Hot Tub!
