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November 2023 by Onyx Chicory
Usually I like it here, I go with my dog all the time and everyone is friendly. However this latest experience makes me not want to go back. I went to the shipping counter and the lady that helped me was very aggressive upfront about how people Must Have Their Packages Read To Ship When They Get There. There was a sign that said this but it was my first time being here when the sign was present and at the very least it said that if you weren’t ready you’d be asked to go to the end of the line. There was no line at the time and you would think that I would at least still be able to get help from a shipping center when it’s their job to help you ship your mail. I was sending something out of country and didn’t have any way to prep a customs form at home. The whole process was stressful and I just felt shamed for a service that should regularly and readily be available. I work in customer service myself, I can’t imagine treating someone else with such misdirected frustration for simply doing my job. You never know what is going on in someone’s life. Likewise the lady helping me could’ve been having a bad day, but that’s never an excuse to make those around you feel just as bad. Leaving a place in tears should not be apart of the experience going to Ace.
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October 2023 by Clint Peterson
Like all the Ace locations this one is awesome as well. Wonderful employees and lots of options.
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October 2023 by Jason Whitney
They had exactly what I was looking for and the people that work here are so friendly and helpful!!!
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October 2023 by Leslie Blouir
Awesome products super customer service
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August 2023 by Rebekah McCormick
Love this Ace! Super friendly staff and delicious popcorn and they allow leashed dogs :)
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August 2023 by Debbi Flud
Always friendly and ready to gelp!
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June 2023 by Jarrel Bloom
Not my best experience at ace. I walked in and saw almost 10 associates and none offered to help me find what I was looking for. Some older guy that I saw in the front the store eventually asked if I needed help after watching me walk around the store for 15 minutes. I assume he thought I was plotting to steal or something but I could be wrong.I told him I was looking for tie down bungee equipment for a flat bad and I did not see the ones I was looking for on the aisle. He walked me to the aisle that I said I looked at already(as if he didn’t want to) and told me “if it ain’t there we dont have it” and immediately walked off. Didn’t even give me a chance to ask anymore questions. Maybe he was in a rush to go to the backroom and have a conversation with the other 9 associates taking up space in the store. Or maybe to watch me on the camera idk. Even one of the customers next to me looked at me and told me that was kinda rude after the interaction. I hate to throw the race card but you can just feel the energy in these small towns sometimes. Harbor freight it is….
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June 2023 by Jerry J
Very helpful and friendly staff. Great customer service. Key cutting was quick service provided by staff member.
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May 2023 by Brooke Munguia
Terrible customer service from an older lady named Ginger. My husband politely Was trying to tell her an item was ringing up for the wrong price, and she did nothing but snicker, roll her eyes, tell us we were wrong. It was so terrible it was comical. Hopefully she was just having a bad day and that she’s not always that terrible
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April 2023 by Bryan tina Cardwell
They are a bit pricey but super friendly good knowledge and they give your dog treats...what more could you want...
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April 2023 by Sarah Wagner
Found what we needed and checkout was friendly and efficient.
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March 2023 by George Weise
Signage is marked very well, the clerk was polite and very helpful. Overall a great store.
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January 2023 by D C
Aces prices are high but it's not Walmart so that's good
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January 2023 by Michelle Few
Nice enough. Pretty helpful.
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December 2022 by Albert Chavez
Great friendly staff and were very nice to my dog?
