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November 2023 by Becca Wimberley
I just bought a new car dealership set up the appointment right infront of me he said all windows and the front they quoted him 99.00 with the discount He confirmed price again, I called them 3 different times before my appointment having to move it one of those times no one ever asked me anything except the last lady and I confirmed what I was getting done to see how long it would take and and made sure my discount was moved with my appointment change which she said it would be what I was quoted. I show up they inform me its going to be an extra 60.00. They were not friendly I left my car walked next door then called and told them don't touch my car I didn't appreciate how I was treated and the guy behind the counter when I went to grab keys was super unfriendly and snarky.I quested him about why I was quoted one price for my bf he was quoted400 and today they quotedme 350 so needless to say they are loosing both cars . That guy who handed me keys needs more training and better people skills I recorded it all too. heading to dealership now to tell them how shady those people are!
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November 2023 by pete clark
PSA don’t trust these commercials. I’ve called 11 places to shop around for oil changes and I hear commercial for CarNu and oil changes under 50 bucks. Now keep in mind I understand how much oil change usually cost for for my jeep but after calling around, I figured I would give them a shot.After calling auto trim, I was transferred four times and ended up at the Subaru dealer where they quoted me 160+ dollars for just an oil changeSo in short, just remember if it sounds too good to be true, it probably isHow about a little more transparency FreddyP.S. I did give three stars just because every time I’ve dealt with their customs shop side it’s always been a good experience..
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November 2023 by Eric E
SCAM! HOAX! BAIT & SWITCH! I received a winning ticket in the mail. The pull tabs say I won a 60' HD TV. I went in to pick up my TV. They gathered my income information and ask that jazz (to set up a vehicle purchase). I want there to purchase a vehicle. Then, they took me behind a partition to compare my winning number to another number that was the "actual" winning number. My winning number could win be another chance or $50 something or other. "Although it looks like you won a TV, you didn't actually win a TV. You could win a TV or a cash prize or whatever" is whatever the sales guy said. I demanded my TV and he went save got the manager. He proceeded to tell me my number didn't win the TV but I could win other prizes. Nope, I proceeded to grab my information that the sales person wrote down. The manager demanded I leave the info. No, this is a hoax. You don't win anything. It is a scam! Do not give these crooks anything.Initially, I was going to take my Subaru to them to do a deep detail job, but with this experience, not a chance!
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October 2023 by EaZy _Money
They shouldn't be in the window tint game. Scratches all on the tint, bubbles everywhere that never completely went away. I don't have time to keep going back and fixing these issue. I'll take the L on this one. $700 for a very poor install. Plz save your Money, Go to Mars
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October 2023 by NeckroWolf
Thank you so much Ashton at ATD got me in and solved any hiccup that arose. They did and amazing job on my car. 10/10 work 10/10 service + customer service. Would recommend to anyone who's looking for good work by good people!
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September 2023 by Cherlyn Greer
At this point, if I could give a negative rating I would.Purchased a topper for our Tundra, they installed it, when I got it home I noticed a 3-4 inch gouge on the side and then when I really looked it over there were also scuff marks and blemishes on the top. Took it back the next day to show them, they didn't have time to remove it that day so I made an appointment for them to take it off and resolve the issue. That has been 3 monthago, no communication. Called and left messages several times, no one called me back. I finally went in a week ago and talked directly to the owner, he still has no answers for me. Very poorcustomer service.
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June 2023 by Arianna Miller
went here to get the two front windows done on my car and it came back with scratches everywhere. took it back to get it redone and got it back with my windows looking like a petri dish. really disappointed because i heard good reviews about auto trim and design. if you want your tint to look messy this is definitely the place
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June 2023 by Amy McPhillips
We had an appointment at 8 am this morning 6-14-2023 for a wash, wax, buff and removal of paint on front bumper. 4 hours later we were told our car was ready. Looked over our car when we got there and there was wax in spots from the front of the car to the rear of the car and paint still on front bumper. Needless to say $145.00 later for a shotty job.. Will not recommend this service.
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May 2023 by Thomas Larson
I had the worst experience here. The minute I walked in the door for my appointment the customers service was poor. The old man manning the desk was really harsh and did not have a clue what he was doing. I had two appointments to get two cars tinted, for only 112.50 per car. Sounded like a an awesome deal. When we finally got our truck back which was the first appointment, the tint looks horrible. Lots of bubbles. Oh they assure us they will go away, but I have seen tint too much, I already know we will be taking it back. The second car couldn’t even get done because the didn’t have a window template for it. I had this appointment for a week, and you didn’t check to make sure you could do the job? That was a big disappointment when they said they would call me weeks later if they can get the template. Then when they tried to refund the money on the job, the old man messed it up again, refunded all my money, and then they had to charge my card again for the proper amount. As all you know, money comes off your card just instantly, but it does not go right back on instantly, so these people ended up overdrawing my account. In the future I will just go to Mars, they might be more expensive but at least they know what they are doing.
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April 2023 by shane hardy
This is the worst detail job I've ever seen. Mud and grass are hanging off my front bumper. The inside of my truck looks like they just wiped everything off with a wet rag and that's it. The outside of the back window wasn't cleaned. For $250.00 I expected a lot more. Never again.
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February 2023 by Trudy Bahm
Place has hardly anything on shelfs! Need to look a computer screen we might have well ordered it our selves.
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January 2023 by Cheryl R.
My husband and I went to Auto Trim Design to inquire about Backflip truck bed cover. My husband took his truck at the time of ordering and asked the salesman to go out to ensure there would not be an issue do to an aftermarket tailgate ladder that was present. The salesman was quite arrogant and stated he knew exactly how the cover was installed and no there would not be an issue. The cover arrived late, I get it, no one can control delivery issues. We were quoted an hour installation. On the day of installation, after an hour, my husband was told another half hour was necessary. Soon he was told the cover would not work due to the "ladder". The salesman said "guess I should have looked when you asked"!!! Our refund was not issued via check as we paid. instead they wanted to issue a credit on a debit card. 3 days later, no credit! This very poor customer service! Mind you that the same bedcover could have been purchased for roughly 400.00 less on Amazon, but we will willing to pay more to insure there would not be any issues!!
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December 2022 by Tawny Solberg
The new staff and management is amazing. Can’t say enough about how good my experience was.
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November 2022 by Apple Pi
The salesman here will tell you anything to get the sale. I was told they could get me right in for service and the job would take less than two hours. Almost four hours later they gave me my truck back. If you have an appointment, maybe this place is great, but if you're a walk in, you better bring a lunch. Lot's of time there to Google their products and I can tell you confidently, this is not, "the house of bargains ". I recommend you shop elsewhere.
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September 2022 by karen salsbery
They did an amazing job! My car looked like I just pulled it off the lot!
