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“Halle did a wonderful job! This is what I posted on the Billings Customer Service website regarding her service.
“Halle was absolutely amazing throughout our loan process. From the initial application to closing, she kept everything moving smoothly and made sure we were informed every step of the way. When an unexpected issue arose, she acted quickly and worked diligently to resolve it, helping keep the process on track without delay.
Halle went above and beyond to ensure our loan closed successfully and on time. Her professionalism, communication, and dedication to customer service were outstanding.
We truly appreciate everything she did for us and would highly recommend Billings Federal Credit Union and Halle to anyone seeking loan services. Thank you, Halle, for making what could have been a stressful experience so much easier!””
“The staff at BFCU are truly amazing. They literally go far & above to make every attempt possible to satisfy the needs of its customers/members. I, as one member, am very satisfied with my banking experience with BFCU. Jana S. is one amazing banker, thank you Jana. You & the staff continue your great service.”
“I've been a member of Valley Credit Union for a couple of years now and all of their locations including this one provide excellent service. I'm very pleased with Valley Credit Union”
“Opened up a new account here a few days ago. I was helped immediately taken over to a desk where all of my questions were answered with a smile and Morgan was very knowledgeable. She even suggested an account I hadn't thought of to make a little interest that I didn't know was possible.. Great place to park your money and do business”
“Always kind and helpful. The staff even took the time to help me set up my mobile banking account and troubleshoot some issues with the app on my phone. Highly, highly reccomend.”
“Valley Bank is great to work with for any of your financial needs. The staff is very friendly and motivated to helping you. When issues arise they are very dedicated to resolving them . They are committed to making your experience as easy and enjoyable as possible. Thank you Carmie and Valley Credit Union.”
“I recently purchased my first home, and Wallinder Mortgage made the process so simple. Kim is one of the most helpful people I have ever encountered. She went above and beyond at every step of the way to communicate, and I could not be more happier with my experience!”
“This is a medium sized credit union that packs a big punch. if you're looking for routine $100,000 lines of business credit, this is not the bank for you, but if you want helpful, courteous service with an outsized technical ability (the app is great and impressive for Valley's size) and a number of convenient locations then valley credit Union will work well for you.”
“Jordan (I hope I spelled his name correctly) is amazing. Always super kind, helpful, understanding. He is the only one I want to work with when it comes to my car payment. This man deserves a raise times ten.”
“Exceptional staff and customer service. I’m always treated like I am the one and only customer they are dealing with. They took the time to explain to me the whole loan process until I felt knowledgeable and comfortable! Highly recommend.”
“Kaylee did a fantastic job! Explained the various checking accounts definitively so I could choose the right one. I will be transferring our business checking account to Bravera shortly as well.”
“Matthew at the drive through is extremely helpful and very nice. He is the one I always go to for his helpfullness and friendliness. Thank you Matthew for all you do”
“Employees are the best. But inside the building is stark, unfriendly and cold atmosphere. Most employees are hidden in back. ATM is horrid location-so many people can't get close to the building, so stand out in the elements to do their banking. Is the bank liable if someone slips on ice, etc. and is injured? I've seen elderly people outside their cars, hanging onto the door frame while entering info. Many times cars are lined up into the street. Please put the ATM back where it was-in back (a lane is waiting), out of the elements & easy to drive up to.”
“Valley Credit Union is a great place to bank. Convenient and staff is very pleasant and helpful. I would suggest them to anyone that wants reasonable priced loans and good rates on money invested with them.”
“Absolutely glad I decided to do my banking at this location. During the home buying process, Tiffany was amazing to work with. Always patient with my questions and willing to guide me through the mortgage terms. Even better was her rapport with my Realtor and the Closing agent. It helped in making the closing go smoothly and flawless. Could not have gone better!”
“Stopped in today and Filip was incredibly helpful. He was knowledgeable, answered all my questions and was very pleasant to work with. He went above and beyond to make sure my problems were solved before I left. Couldn't be happier with my experience with him today!”
“I opened an account for my small business. I've never been naked about short funds. They treated me so well I opened a savings as well and got Mr first small loan from them.”
“Jodi and Natalie did an amazing job. They kept us informed and updated throughout the whole process and were always available and quick to respond to questions. Made home buying much less stressful than what you always hear it will be.”
“Dawn is the absolute best!! She is always very friendly and helpful, what an asset to your company!! The drive through closes at 5:30, I pulled up in the commercial lane (so, lots of stuff) at 5:25 and was greeted with a smile. You sure don't see that caliber of customer service anymore. Get this gal a much deserves a RAISE ? ?”
“Dawn's the best! She takes excellent care of my Mom there in Billings, both with banking matters and personal ones. Thank you for going way beyond the call of duty in customer service, Dawn - we both appreciate you very much!”
“I absolutely love the employees at this bank! I have been going through them since 2010 and I have only good things to say about them. I mainly go to the Heights location anymore, but the employees there are just amazing! Janice and Jackson to name a couple, are just the absolute best! Even if I can’t remember all their names, they are just as wonderful as well!”
“If you are looking for a seamless process and someone who takes your money and future finances as serious as you do, do yourself a favor and go see Richard Berry!! Our experience was fantastic, painless and very quick. He guides you through step by step and really strives to make sure your finances are in line for your future plans!”
“I recently had the pleasure of working with Adelle Holeman at Western Security Bank, for my home financing, and I can't recommend her highly enough! From our first consultation to the final closing, Adelle demonstrated unparalleled expertise and a genuine commitment to helping my wife & I find the best possible solution for my needs.
What impressed me most was Adelle's ability to explain complex financial concepts in a clear and straightforward manner, ensuring I felt confident and informed every step of the way. She was always available to answer my questions, and her attention to detail was truly remarkable. Thanks to Adelle's hard work and dedication, I was able to secure a fantastic rate and close on my dream home with ease!
If you're looking for a knowledgeable, trustworthy, and dedicated loan officer, look no further than Adelle Holeman at Western Security Bank. She truly goes above and beyond for her clients, and I am incredibly grateful for her guidance and support throughout this process!”
“Life savers!! Had an issue with card fraud and couldn’t make it in from work during lobby hours but they had my card ready to pick up in the drive through when I got off- super nice and made it all stress free.”
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“I had such an amazing experience with Billings Federal Credit Union while refinancing my car. From start to finish, the entire process was smooth, stress-free, and honestly one of the best banking experiences I’ve had.
Everyone was incredibly kind, professional, and willing to answer every question I had along the way. They made the refinancing process easy to understand and helped me get into a much better financial situation. You can truly tell they care about their members and go above and beyond to help.
I’m so thankful for their support and would highly recommend Billings Federal Credit Union to anyone looking for a bank that genuinely cares and provides exceptional customer service!”