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March 2024 by Sheldon Young
starsI was very disappointed with my visit to Cold Stone creamery. The employees were playing loud music with cuss words, which was very inappropriate and unprofessional. The milkshake I ordered was way too soupy and tasted like water. My wife had a bowl of ice cream and it was half melted by the time we got it. It seemed like they didn't care about the quality of their products or the satisfaction of their customers. I would not recommend this place to anyone. Save your money and go somewhere else.
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March 2024 by S S
Ordered a birthday cake for my son. At the last minute they changed the pick up time and wouldn’t have it ready in time for his party. Now they refuse to give a refund. Save yourself the
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February 2024 by Victoria Richey
Absolutely amazing service! I had to order a custom cake and Neca was so helpful with creating the cake. The cake was perfect when I picked it up! Great staff!!
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January 2024 by L M
I paid $12 each for 2 pints, they we at most half full when they arrived (I got them delivered) I could have paid half the price for a like it and had the same amount.
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January 2024 by Jessica Harper
The female working on Sunday January 14th, 2024 at the front counter was exceptionally rude. I asked a simple question about pricing after driving in frigid temperatures to come look at a cake and she was rude and laughed at me with other customers. After the week I've had its the last thing I needed. It doesn't take much effort to be kind. You never know what someone is going through. I walked out and left and will take my buisness elsewhere. I get that people are in need of workers right now but when hiring, businesses should imply kindness into their employees.
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December 2023 by Just Like That Fashion
Absolutely love ? Nisa she is amazing. Makes everything for me handmade with love ? Best desserts and ice cream ? cakes in town. Midnight Delight is the best for chocolate ? lovers. I have food allergies and cannot eat at most places. This is the only place I can go for amazing desserts. Ice cream made in house and delicious. ???
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December 2023 by Candelaria Chavez
It was a very bad experience with the service, it actually leaves a lot to be desired, the person was very rude to me for no apparent reason, terrible service, obviously I will not return to that place. Customer service is not something they care about.
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November 2023 by Sean Coleman
The place just always feels like it's hanging on by a thread. But it does the
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November 2023 by Christopher Collins
It was amazing and my girl loved it rubbed all over
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August 2023 by Tony Klamm
Victor, & Lexi were Awesome! Went the extra mile, great experience!
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August 2023 by Misty Staudinger
5 stars for the ice cream- 1 for the service. The girl working behind the counter was incredibly rude. She couldn’t even be bothered to ask us what we wanted. She just stared at us until we said what we wanted. I couldn’t even pick up my cup because it was covered in ice cream and caramel. The only thing she said to us when we paid was “33.72.” So rude.
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July 2023 by Laura Welch
It is evident that the owners/managers have no regard for this store. One person working on a Saturday evening. 18 people in line and multiple online orders. The employee was exceptional and tried his absolute best; never waivering as the orders piled up. However, waiting for an hour to be served is unexceptable. This needs to be resolved!
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July 2023 by Keagan Parham
I don't typically feel inclined to leave bad reviews, but my experience here the past two times I've been has been terrible. I work nearby so I occasionally walk over to grab a milkshake or something, and having been twice over the past 3 months, both times my experience was terrible. Two servers both times, so its not like they're understaffed, but the girls seemed more interested in trying out ice cream flavors themselves than helping customers. Can barely hear anything inside the shop. Service was rude, gruff answers. Will avoid this place in the future.
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June 2023 by Katharine Chizmadia
Understaffed, yet somehow still running as slowly as if only one employee was running the place. Additionally, the music is INCREDIBLY loud! The workers kept having to ask literally everyone to repeat themselves since the music is so effing ridiculously loud
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May 2023 by Nicole.Marie.Ma
Yum. Silk chocolate almond milk ice cream. I got Oreos, strawberries and bananas in a cone bowl. It was a delightful treat. Updated from previous review on 2023-05-04
