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August 2024 by Donald Hass
From the reading of the other reviews, nothing has changed. I had sold my wrecked car to Copart. The whole transaction period was a circus of texts where the agent kept wanting this and that from me including pictures and title info . The whole time he did not realize that I am ON THE ROAD, and, cant answer the phone. Then when the whole paper ordeal was over, I was told that I would get a phone call from the agent to set up a pickup time. I waited all day until 4;40 pm, when the tow driver called me to say that he was there to pick up. This only after: 1. I had called earlier in the am about the schedule. The agent said that they would call TODAY. 2. It was 5 pm, and, the business owner was ready to close. 3.I had informed them earlier that I still needed to get the plates off of the car. They said that I would have the time. What time? When I got there, I was approached by the driver who wanted to give me the check. I expressed that I needed to get the plates ,and, the displeasure of being contacted so late in the day. I then got the plates, BUT, he then approached me and gave me the check. He then said "Have a nice day", but, he NEVER asked
about the title. I did not realize this until after I had left the business. I immediately turned around only to find the business closed. This business does not know what they are doing. They obviously are all working remotely and do not communicate like they would in a central office( Thanks to the Scamdemic). So, customer service Sucks Management should be fired.
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July 2024 by Alex
Good customer care
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June 2024 by MILEIDYS CAMACHO
Very nice forklift fella loaded me a vehicle this morning, well done young man!
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March 2023 by K H
Very unorganized and dishonest people. It's like a corporation of used car salesman. The corporate phone number and the representative at the lot both told me it was the others responsibility to address my concerns so it went nowhere. I paid a large sum of money to have my purchase shipped to my home. A month went by with NO communication from anybody regarding the delivery. I then called the lot to ask and they had no idea when and actually suggested it could be months for delivery. I then cancelled the delivery and went to pick the vehicle up only to have them charge me a storage fee almost equal to the delivery fee I had refunded. Criminal. Done doing business after the first transaction.
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December 2022 by Felipe Lara
Can't remember the names but ladies were so nice to me.
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May 2022 by Robin Dugan
People were rude. Never even got up to discuss my wrecked car with me. And when I was able to get into it? Inside was cleared out of any personal items. Even my grandsons car seat was gone. Now that is stolen property.
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February 2022 by New Mexico
Nice ppl, lady was very fast to process my truck.
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February 2022 by John Magalsky
The customer service is excellent.
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February 2022 by karasoundcloud Production ivoire
The service is great
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January 2022 by Josh Lange
Love it they go out of there way to try to help with all your wants or needs
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December 2021 by Rayland Bender
I have bought several vehicle and I am happy so far.
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September 2021 by Fred Accordino
Great service
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June 2021 by James Holland
Was more than adequate for its function
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May 2021 by kenny dawson
Professional, Awesome Customer Service, Quick, First Visit. Recommend!
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March 2021 by Wesley Huff
Service is ok office help can be grumpy at times
