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February 2025 by Seneca Landrie
Have been a Cricket customer since 2002 starting in Spokane, WA. This store in Billings Heights, MT is awful 😖. Can't get basic services at this location. The men who work here act like they own and run all of Cricket wireless and treat customers like idiots. We will take our money elsewhere. We are adding a third line. #couldhavebeenyou
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February 2025 by Jessica
These guys always barely do there jobs. I guess at least they exist. Cheap service that's reliable. In store experience is 75 percent almost always rude or unfriendly
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May 2024 by Dezi Gacha
Tried to pay my bill an couldn't due to them not being open during posted business hours¿¿ no extra note on door explaining anything reason as to why they weren't open. I called store on 24th as it was a Sunday afternoon ( grand isn't open on Sundays) went an paid my bill an will now spend the extra gas to go to any cricket but this one!!!! Very horrible customer service at this location
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April 2024 by james dillow
Was able to answer my question as soon as I walked in. Had the product I was looking for
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March 2024 by Katrina
Went in because the app couldn't take my card to pay. All the girl said was "Well my app is working"
I called cricket customer care and they helped me pay because it WAS ON THERE END NOT MINE. And they waved the 5 dollar fee without me even asking which I appreciate a lot!!!!
I find it very silly they charge five dollars to go in and pay. The staff was busy and not helpful anyway. Won't go back in and I'm changing providers. 🤷♀️
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March 2024 by Katrina Steinback
Went in because the app couldn't take my card to pay. All the girl said was "Well my app is working"
I called cricket customer care and they helped me pay because it WAS ON THERE END NOT MINE. And they waved the 5 dollar fee without me even asking which I appreciate a lot!!!!
I find it very silly they charge five dollars to go in and pay. The staff was busy and not helpful anyway. Won't go back in and I'm changing providers. ?♀️
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September 2023 by Larry Costalez
Therisa fixed my phone and was extremely polite.
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June 2023 by Carter Bouslaugh
Knowledgable and personable crew here.
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June 2023 by Victoria kolterer
Awesome experience ??
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May 2023 by JB Jessie
Cricket is not very nice to its paying customers Once you have a cricket phone there is no deal given on getting a new phone even after being an long time customer i still have to pay full price to get new phone Cricket has been my carrier for year now and still I get nothing but a raise on the bill thats about it. I would not recommend cricket and the lady working in heights office is very rude and always leaves half hour or so b4 they close. She has always been rude and unhelpful I dont know how she keeps her job being so rude to people.
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November 2022 by H T
Extremely poor quality phones - mine is set to somehow reject wifi and can't maintain an internet connection, and you will get no help from the staff. Typically, the wait can be an hour plus, if someone else is getting a phone set up, and they will not usually greet you or tell you that, they just get angry at people who didn't expect it would take hours at the store. The cricket service prices are great, it's not a terrible provider, but definitely do not waste your time or money at the store. I am sure the staff has turned over by now, it took nearly a year to realize that my wifi is fine, the phone just wont use it,but the issues are always the same in the 4 years i have used cricket.
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August 2022 by Bill Cooper
I went in to transfer my number from Straight Talk to Cricket and Morgan helped me, she went above and beyond by dealing with ST customer service, who at one point kept her on hold for 46 minutes while she was attempting to get a transfer code so I could keep my same phone number, I was ready to give up and get a new number but Morgan kept calling them back and was finally able to get the code and kept my number for me. She was very nice even while dealing with their less than professional CS agents at Straight Talk. I would highly recommend the store on Main Street to anyone.
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June 2022 by Ernie Wipf
Nice people
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June 2022 by Nicole C Saunders
My friend went in to upgrade his phone.
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June 2022 by Davine Millar
Great service
