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September 2023 by Larry Costalez
Therisa fixed my phone and was extremely polite.
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May 2023 by JB Jessie
Cricket is not very nice to its paying customers Once you have a cricket phone there is no deal given on getting a new phone even after being an long time customer i still have to pay full price to get new phone Cricket has been my carrier for year now and still I get nothing but a raise on the bill thats about it. I would not recommend cricket and the lady working in heights office is very rude and always leaves half hour or so b4 they close. She has always been rude and unhelpful I dont know how she keeps her job being so rude to people.
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November 2022 by H T
Extremely poor quality phones - mine is set to somehow reject wifi and can't maintain an internet connection, and you will get no help from the staff. Typically, the wait can be an hour plus, if someone else is getting a phone set up, and they will not usually greet you or tell you that, they just get angry at people who didn't expect it would take hours at the store. The cricket service prices are great, it's not a terrible provider, but definitely do not waste your time or money at the store. I am sure the staff has turned over by now, it took nearly a year to realize that my wifi is fine, the phone just wont use it,but the issues are always the same in the 4 years i have used cricket.
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August 2022 by Bill Cooper
I went in to transfer my number from Straight Talk to Cricket and Morgan helped me, she went above and beyond by dealing with ST customer service, who at one point kept her on hold for 46 minutes while she was attempting to get a transfer code so I could keep my same phone number, I was ready to give up and get a new number but Morgan kept calling them back and was finally able to get the code and kept my number for me. She was very nice even while dealing with their less than professional CS agents at Straight Talk. I would highly recommend the store on Main Street to anyone.
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January 2022 by Ashley Christensen
Great phone service and gtrat customer service!
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November 2021 by Tex Gribble
The only reason I didn't give them 5 stars because they charge you a service fee for paying your bill in person w/cash or card. With said, if you set autopay you get a $5 discount. Paying in person with cash they add on a $4 service charge also which in my opinion seems ridiculous. Cost me $9 extra every month just for paying in person with cash or card. So only
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November 2021 by Robin Graham
Josh Miller is an excellent manager and asset to the cricket team
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September 2021 by Natalie Treat
Josh was absolutely awesome! Spectrum wouldn't upgrade my phone so I bought a new one. I brought it into spectrum and they said that the phone wouldn't work for their service. Super upsetting! So for two weeks I struggled with phone issues. In one day I was able to bring my new phone to Josh and he got me set up right away! Super helpful. Definitely recommend. Easiest phone service set up out there! Thanks Josh!
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September 2021 by Gordon Sticka
Great staffVery knowledgeable
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September 2021 by David Hass
The workers at this location are not only patient, but extremely knowledgeable about the products. Talking with them was an absolute pleasure and I look forward to again being like Fry from Futurama, "Shut up and take my money!". Highly recommended to any and all who want a great phone service. Thanks guys!
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June 2021 by Shannon Lehman
They are usually easy to work with and helpful
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June 2021 by Lyle Takes Gun
Great place, awesome service even when it's busy, Syreena definitely gets 2 thumbs up.
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May 2021 by David Wilson
The workers at this location are not only patient, but extremely knowledgeable about the products. Talking with them was an absolute pleasure and I look forward to again being like Fry from Futurama, "Shut up and take my money!". Highly recommended to any and all who want a great phone service. Thanks guys!
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May 2021 by Rod Thompson
I was just at the cricket store in main in the heights, and the guy working there was the bomb!! He helped my friend get a new phone, explained everything about the plan, about the phone, and even about the accessories you can get with it. (Robert was the gentleman's name). Thank you Robert!! I'm gonna come in and get a new phone and switch to cricket. ???
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May 2021 by ROB HELL
Love the store and the Syreena. I love that i was able it get in and out fast and got a quality phone in my budget plus an amazing speaker defently telling all my friends.Thank you so much Syreena P your bomb!
