Drive Billings Group is a GMC dealership that provides sales and service. The service area, showroom, and waiting areas are consistently described as very clean, comfortable, and convenient, with amenities like coffee and restrooms available. Many employees across departments are noted as friendly, helpful, and professional. The sales team receives praise for being responsive, straightforward, and good at communication, especially for remote deals, with no pressure and no games during the process. The website and text system for scheduling service are helpful. However, experiences can be inconsistent. Some customers report exceptional, polite, and proactive service from specific individuals who resolve issues and provide clear explanations. Other customers report problems with initial service check-in, feeling ignored by staff who did not acknowledge them. One significant issue involved a lack of transparency in a remote vehicle sale, where incorrect photos were sent and the vehicle arrived with damage and an odor, leading to disappointment when concerns were dismissed. While maintenance work is done timely and vehicles are returned washed, some feel service pricing can be high. The parts department is helpful in locating items. Overall, many customers plan on returning, citing strong positive interactions, though the experience heavily depends on the specific employee encountered.
I dealt with lady sales person named, Lisa, who understood my budget and worked with me to to get the truck I chose. I would definitely go see her again when Im on the hunt for my next vehicle.
August 2025
Patrick, the service writer, was great to do business with. Thanks Patrick!!
August 2025
Very professional customer service, efficient, thorough and friendly! Informative, yet no hassle and pressure free. With complementary car wash and a deal on my oil change, GMC dealership went above and beyond! Would highly recommend to friends/family and Jonah in service department was AMAZING! Cheers!
