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December 2025 by Cynthia B
I've used this ship center when I order reptiles for pickup. I live in Lewistown, so it's quite a drive. Every time there's been a shipping delay the ladies here have let me know what to expect. This last time they even took my number down and called me when my package became available. Top tier customer service from this location!
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June 2025 by D Nagy
Quick and easy, in and out.
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June 2025 by SK P
Huge shout out to the lady working today at the front- she was so helpful when I needed a certain size box. This isn't the first time I've used this location and this isn't the only time I've been met with a friendly staff and quick service
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April 2025 by Robin Mac Donald
Professional and helpful
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August 2024 by Ron Morgan
Does not make company look good
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August 2024 by Robert DeNike
My package is already two days overdue. No information has been provided as to why it’s late, where it is, or when it will be delivered. No local number is available; if you dial the 800 number you will speak to a Filipina in Manila.
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May 2024 by *
So slow. Had my package two days now, and said was supposed to be delivered today at the end of the day. I live in Colorado Springs. It says it's STILL at the FedEx center in Billings MT. The slowest FedEx ever. Almost making USPS look good and that's really hard to do.
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January 2024 by David Wagner
The girl up front was very nice
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November 2023 by Joe Cunningham
WHERE IS THE PHONE NUMBER
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November 2023 by Robin Shuler
Very friendly, On time with a package.
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June 2023 by Jessica Jones
I don’t think I’ve ever written a one star review, but the lady helping me was awful. I was shipping a package for someone that I’m a caretaker for, but the addresses were already on the box!!! She made me feel like I was speaking a foreign language. She looked at me like I was stupid and spoke to me like I was wasting her time.
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June 2023 by Kendra Clarkson
I don’t think I’ve ever written a one star review, but the lady helping me was awful. I was shipping a package for someone that I’m a caretaker for, but the addresses were already on the box!!! She made me feel like I was speaking a foreign language. She looked at me like I was stupid and spoke to me like I was wasting her time.
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March 2023 by Michael Rogers
Package has not been delivered has been out for delivery for 5 days and still not delivered absolutely the worst shipping company
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January 2023 by Sara
Packages show up damaged frequently. Drivers also just throw the packages in the yard. Other delivery services bring packages to the door and make an effort to protect them from the weather. Not to mention all the times they just don’t deliver to the address and keep the package in their sorting facility without reaching out to let you know they won’t deliver it. I will go out of my way to order from companies that do not use fed ex. After years, I’m looking back and realizing I’ve never had a good experience with this company, in various towns. Their company culture must be terrible from the top down.
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December 2022 by Shawn M.
I'm sure I won't get a response but Billings Fed ex has had my package for week and won't let me pick it up. Nobody at ground will return my calls and the stores can't track packages. They keep saying they can't deliver it to my address but they delivered a bunch of others to the same address for three days in a row. Weird right? This place is a joke they give you all the tracking info but won't help at all. I think the driver might have snatched my package. I hate to think that but he delivered three days in a row and on my specific package stated it was undeliverable? What a joke. I won't use fed ex ever again they are not about customer service whatsoever. The guys at this store tried to help but the call center and the local shipping centers are terrible.
