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March 2024 by Sarah Stabelfeldt-Adkins
Billie goes above and beyond. I appreciate so much!
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February 2024 by Anthony Love
I'm satisfied
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February 2024 by Samantha Zuber
My husband and I went to file our taxes which we have done here for many years. This year before it was completed their computer supposedly glitched and our stuff disappeared. They told us to come back the next day which was January 19 to finish it. We have been to this location almost every day since with them telling us our stuff is in LaLa land. When asked who now has access to all our information stated they don’t know. Called their cooperate office on January 28 as there is still no resolution. They asked us if there was a ticket number for it as she didn’t see anything on it. The lady there was very nice and gave us a ticket number. She stated should be resolved in 3-5 days but generally sooner. Today is now January 31 and still have no resolution. Called the main office on grand and she was like you need to talk to your tax pro. I told her so what I can hear the same excuse I’m working on it. I had asked her to talk to a supervisor and was told the District manager will call you sometime don’t know when. This is the most horrible excuse of customer service etc I have ever seen. I want to know where my stuff went and get a resolution as it’s been 2 weeks
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April 2023 by Jake Mcclain
Tried to refile my taxes for 2021 through them, (which were already completed just needed entered into the system) and after paying almost 300 dollars, I was told I had to mail them in. I then asked if I could get a refund for them having done nothing for me, and nothing ever came of it. They even kept the copy that was made. If you have to refill I suggest just doing it yourself to save the hassle.
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April 2023 by Việt-Mỹ Family
I called to ask for the price quote and they said our price would be $300-450 for the whole family but they only had to file tax for my husband as he was the only one that worked. So my husband came to the appointment ( I didn't come with him) and after he finished filing tax, they charged $600. He asked why it was so much and was told because there were so many forms. He was too nice and paid for the whole price. It was disgusting that they stole our money like that. I couldn't believe how terrible and greedy those people are. I have friends that have business and they only have to pay $500 and we are paying $600 for just one person!!! I talked to H&R Manager and spoke to a guy name Robbert. He is a worst manager ever. He said he couldn't find my paperwork so he could only talk to me with what he remembered. Of course he said the price was correct and we wouldn't get any refund. I am so furious by the ways you people are robbing others money. You people are the worst human being and do not deserve to have a business to steal everyone's else hard working money. I would tell my friends, family and everyone that I know to stay the hell away from you.
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February 2023 by Alex Conklin
Expensive. Cost based on how you file. Am a single parent filing head of house hold starting price to file was $260. Plus any additional forms. Turbo tax and other places costless for the same service.Online it shows filing cost starting st $85. Huge mislead. Go some where else
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February 2023 by Klendon Wong
JayJay was really nice and friendly and made my tax experience less stressful and done so efficiently. Ive always used H&R Block and will continue no matter what state I decide to move to next
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January 2023 by Hayden Rosekelly
Answered my question and resonded very quickly
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May 2022 by Rebecca Ham
Love our tax person Kimberly shes helpful in every way answers all our questions explains things if we dont undrrstand
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March 2022 by Tina Miller
I had gone years ago. With the covid stuff going on I really didn't want messing up my taxes
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March 2022 by Johnny xdeathrow
It was a nice experience n loved the lady that help me
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February 2022 by Eli Whiteclay
My tax representative gave me an extraordinary return. Including helping me every step along. I don't mind the price cause I got an extreme amount back. She was so nice!!!
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February 2022 by Travis Hert
I've been coming to H&R for nearly 15 years. $145 to have my simple tax returns to be completed this year?! That's just too expensive. I'm done with you.
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February 2022 by Jesse Hardin
She is the greatest lady to work with and she always takes the time to go three everything correctly. It's always a great experience.
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April 2021 by D BH
It was a fast accurate experience.