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September 2023 by Julie King
I am so grateful for Cara and Charles and the entire team at Jim &Tracy’s! I was in a bind and when I finally got connected with Cara, I was in tears. 5 mechanics and about 30 phone calls of folks giving me the runaround. I thought I needed thousands of $’s of parts, according to the other mechanics, and Charles fixed it with an alignment! Even gave me some suggestions on what I need to replace in the near future. Everything was so organized and efficient. Every single employee was super friendly and knowledgeable. They are dog friendly and allowed my two dogs to wait inside. They could have loaded me up with parts I didn’t need and I would have found a way. But they didn’t! Absolutely recommend to all my friends and family! Thanks you guys!
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September 2023 by Jeremiah R.
I wrote a list of what needed to be looked at and instead they gave us a list of stuff that we already knew what was going to need to be done. We just wanted to take it on a weekend trip tires needed to be looked at and they didn't even look at wires that were hanging down below. Plus they didn't even have the tire guys look at the tires the mechanic did. Thats what they told me but they were actually bad. So good by to 225 dollars for telling me nothing
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August 2023 by tristan sterling
Awesome staff! Very helpful from the beginning of our communication. Before contacting Jim & Tracy’s I went to Midas for an oil change where they told me my control arms were shot and that I shouldn’t even be driving. I was desperate to find a second opinion as I was about to leave and haul a heavy load 900 miles. I have a suspension lift kit previously installed by a shop and was concerned because I would need to custom order those parts. Jim & Tracy’s not only fit me in last minute but told me that the truck was squared away. I would definitely recommend this shop! They could’ve told me the same thing as Midas but instead they were honest. Thanks again!
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August 2023 by Marty Hagemann
We had a catastrophic engine failure in our RV in Billings. Jim and Tracy's went above and beyond. They were very friendly and knowledgeable. We left feeling like we had been very well taken care of. Cara, Summer and Levi were awesome!
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July 2023 by An Opinion Z.
Just a quick word to the wise..... be very cautious when you go in for alignment and they call you up to the counter and inform you that they can't perform an alignment because the suspension is shot and they give you an estimate of a bazillion dollars including an alignment. Yesterday I took a truck in and got the bad news. $3600 including 8 hours labor and an alignment. I priced out the parts as estimated an ordered them for $565. They were all MOOG suspension parts so I suspect they are decent quality. The ball joint and control arms comes as one piece. I watched the remove and replace on YouTube and I'm not seeing 8 hours up on a hoist doing this job. I'll time myself. Maybe it's legit but I'm scratching my head.Today I took my wife's car in for an alignment. Same story only it was $3700 today which included struts. Those would be the struts that were replaced last year. Again, I am scratching my head.I offer my experience as only a buyer beware. Get a second opinion before you lay out $3600..
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July 2023 by Grant Kocher
Mark helped me out when I needed help and no other tire shop in Billings would help. He got me home safe and I’m very grateful for him and the team. Awesome service. Would highly recommend.Service: Tires
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June 2023 by Dalton
I got an alignment on 06/07/2023. My car has gone out of alignment and when I looked under the vehicle the mechanic didn't even tighten the lock nut on the tie rod. Now I have to get another alignment because of this. Not coming back to you again!Service: Steering & suspension repair
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June 2023 by Nick Johns
All I have to say is WOW! Jim and Tracys has treated me so well and their work is of the highest quality. I will only be using them in the future for all repair needs! Thank you guys so much!!
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June 2023 by 1WheelRevolution
BILLINGS BEWARE: I’m no stranger to the challenges of being a business owner and no one is perfect. However, if you value your LIFE or your money, DO NOT take your vehicle to Jim & Tracy’s in Billings, MT. My co-workers and I are lucky to be alive and unfortunately out an extra $1,000 over the $5,000+ they charged to send us down the road in a deadly situation. I’m all for supporting the small guy, the local guy, but many lies and a dangerous trip later; Jim & Tracy’s is the last place you want to take your vehicle. After some research, I’m not the only one that has been sent down the road in a vehicle with near deadly consequences. If you read into Jim & Tracy’s replies/rebuttals to these negative experiences you’ll find a repeated claim “They’re sorry, they’re not perfect, and we offered to fix it(after you pay tow it back or continue to risk your life driving it). After giving them ample opportunities to fix it right, finding someone else to fix it, seeing the numerous safety issues that almost cost us our lives, and getting no apology and a check for $175... KEEP YOURSELF AND YOUR FAMILY SAFE. DO NOT TAKE YOUR VEHICLE TO JIM & TRACY'S!!!
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June 2023 by Mjio Thuper
Omg. Are they on something?? My vehicle was better off before then when I got it back. After nearly $1500 on my truck it was still in horrible condition Had to take it to another mechanic shop the very next day
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June 2023 by Nickolas Fox
All I have to say is WOW! Jim and Tracys has treated me so well and their work is of the highest quality. I will only be using them in the future for all repair needs! Thank you guys so much!!
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June 2023 by Rob Carpenter
BILLINGS BEWARE: I’m no stranger to the challenges of being a business owner and no one is perfect. However, if you value your LIFE or your money, DO NOT take your vehicle to Jim & Tracy’s in Billings, MT. My co-workers and I are lucky to be alive and unfortunately out an extra $1,000 over the $5,000+ they charged to send us down the road in a deadly situation. I’m all for supporting the small guy, the local guy, but many lies and a dangerous trip later; Jim & Tracy’s is the last place you want to take your vehicle. After some research, I’m not the only one that has been sent down the road in a vehicle with near deadly consequences. If you read into Jim & Tracy’s replies/rebuttals to these negative experiences you’ll find a repeated claim “They’re sorry, they’re not perfect, and we offered to fix it(after you pay tow it back or continue to risk your life driving it). The best part of their somewhat copy and pasted responses is “we push our employees very hard”, which to me sounds like “we care more about money than quality or safety”. I honestly can’t believe they write that in some of their responses to people who could have died from their repeated negligence. Below is how it went for me and you don’t really need to read all that(its a lot). I only wrote it out in great detail because I want people to see how logically and compassionately I tried to let them resolve it before realizing that the owners(Jim & Tracy) and the daughter/manager(Cara) are not concerned about your safety or the quality of their work, they just want your money. If you take anything away from this… if you care about yourself, your family, or any other innocent person on the road, go anywhere BUT Jim & Tracy’s in Billings, MT. I had ordered some new, higher performance shocks/struts and installed them while I was re-coating the wheel wells. It obviously needed to be aligned after installing them. I ended up getting “sold” on a lot of other stuff at Jim & Tracy’s; but I wanted it safe and running 100% for our busy summer show season. I opted to replace the recommended parts even though I had some doubt that it all needed to be done. The entire front end had not been worked on(other than fluids and inspection) since I bought the van new. • April 12th / 8:00AM: Dropped van off at Jim & Tracy’s for a scheduled alignment. April 12th / 2:00PM: Receive a phone call that it is not possible to align the van because so many parts are “BAD or worn”. I asked what is it going to take to get it done. They said the entire steering rack, steering gear, control arms, ball joints, and rod ends needed to be replaced and then service the power steering along with the alignment. Again, I wanted it fixed 100%, so I said ok lets order the parts. Parts ordered and appointment scheduled for Wednesday/April 19th while making it very clear I needed the van back no later than close(5PM) on Friday/April 21st to pickup a motorcycle the following day. April 19th / 9:40AM: Dropped van off for scheduled appointment and told that all parts have arrived. April 21st / 4:40PM: While working, I realize I haven’t gotten a call about my van being ready. I call and ask if I can come get it because they close at 5pm. I’m told it is almost done, maybe 40 minutes more and they “think they might be able to get it done today but not positive”. She said they were “having trouble getting it aligned” and needed 40 more minutes. I said “OK, I’ll be down in 40 minutes”. She said sorry we close at 5pm so you would have to come before that. I asked why I needed to come in the next 20 minutes if it wasn’t going to be done for 40 minutes? She said, well because we close. I said I would still be there after you close anyways if you still need 40 minutes. She didn’t really understand the concept of why I didn’t want to come any earlier than when it would actually be finished. I let it be and just told her I would pick it up Monday morning. April 24th / 10AM: Pickup the van. Told all parts have been installed and all work completed. They charge me a little over $5,000.
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June 2023 by 1WheelRevolution C.
BILLINGS BEWARE: I'm no stranger to the challenges of being a business owner and no one is perfect. However, if you value your LIFE or your money, DO NOT take your vehicle to Jim & Tracy's in Billings, MT. My co-workers and I are lucky to be alive and unfortunately out an extra $1,000 over the $5,000+ they charged to send us down the road in a deadly situation. I'm all for supporting the small guy, the local guy, but many lies and a dangerous trip later; Jim & Tracy's is the last place you want to take your vehicle. After some research, I'm not the only one that has been sent down the road in a vehicle with near deadly consequences. If you read into Jim & Tracy's replies/rebuttals to these negative experiences you'll find a repeated claim "They're sorry, they're not perfect, and we offered to fix it(after you pay tow it back or continue to risk your life driving it). After giving them ample opportunities to fix it right, finding someone else to fix it, seeing the numerous safety issues that almost cost us our lives, and getting no apology and a check for $175... KEEP YOURSELF AND YOUR FAMILY SAFE. DO NOT TAKE YOUR VEHICLE TO JIM & TRACY'S!!!
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March 2023 by Alek Beyl
I brought a pickup here for an alignment after replacing my tie rods, I got a call back an hour later telling me that they couldn't align it because the drivers side upper and lower ball joints were worn out. Which is very interesting considering I had replaced all 4 ball joints along with all wheel bearings within 1,000 miles ago. When I went back to get my pickup I was provided an estimate of what they wanted to replace 2 ball joints and a center link...I almost had to pick my jaw up off the floor when I saw the price, and I've provided a pic of the estimate so you can see how ridiculous it is. They want over $1200 to replace 2 ball joints and a center link. Mind you, a fair shop could replace all suspension components on this pickup for this price.Outrageous price and wasted time aside, the most shameful part of this experience was the fact that these crooks tried to sell me work that absolutely did not need to be done, and I want to make any potential customer aware of this.Oh, and I waited the day they were booked out to take my pickup to my usual shop, and they had it aligned to spec in an hour.
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March 2023 by Debi Smith
Driving through Billings Mt and had a low tire. After several gas stations that had no air, we came upon Jim & Tracy's. I asked if they could help us and they were happy to do so. They checked all four tires and got us on our way!!! Wonderful people and service.
