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October 2022 by Kaylee M
Although I really liked my specific massage therapist at this facility I unfortunately developed a very negative opinion of Massage Envy as a whole. I moved out of state and went through a total nightmare trying to transfer my membership (Covid didn’t help with this). Long story short, it was a combination of being bounced back and forth between each locations while managers just kept directing me to the other repeatedly while no solution was ever achieved. I moved again and have 13 credits accrued that I will never be able to use due to not having a ME in my community and they will not refund credits. They will keep approximately $900 worth of credits I can’t use but could have used if someone was better able to help me transfer my membership to begin with. Not a very customer friendly policy. I’ll also add that the employee hung up on me before our conversation ended and I wasn’t even yelling yet…… ;)
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September 2022 by Kayleigh W.
Although I really liked my specific massage therapist at this facility I unfortunately developed a very negative opinion of Massage Envy as a whole. I moved out of state and went through a total nightmare trying to transfer my membership (Covid didn't help with this). Long story short, it was a combination of being bounced back and forth between each locations while managers just kept directing me to the other repeatedly while no solution was ever achieved. I moved again and have 13 credits accrued that I will never be able to use due to not having a ME in my community and they will not refund credits. They just kept telling me I should make the 3 hour drive and use them. They will keep approximately $900 worth of credits I can't use but could have used if someone was better able to help me transfer my membership to begin with. Not a very customer friendly policy. I'll also add that the employee hung up on me before our conversation ended and I wasn't even yelling yet...... ;)
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August 2022 by Ali Gholizadeh
The whole process involved with making an appointment was a nightmare to begin with. Once I arrived early as requested to fill out paperwork I waited at least 30 minutes before the lovely receptionist walked in and told me the therapist had not even shown up to work yet. Don't even know how their services are but I guess their reputation precedes them.
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July 2022 by Lindy Lancaster
I forgot to mention how it takes a month and a half to even get a massage. So if your back gets sore and you need to get in for a massage- too bad!!! They don’t care whatsoever. (Except when you are a brand-new client).
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July 2022 by Toby-Jeanne Almy
They are seeming always "too busy" to take another booking.. all other massage envy locations I know of even accept walk ins, don't waste your time with this one.
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January 2022 by Brook Story
I received a gift card to use here and when I went to schedule an appointment they were booked out over 2 months that I could see online. I had a massage here a few years ago which was lovely but it’s definitely frustrating that I’m not able to use my gift card for at least a few months into the new year if not longer.
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December 2021 by Connie Palmer
They will autopay on time monthly for their payment, but they cannot provide a service. I was on a waitlist each month and never could be CONFIRMED for an appt. It is very frustrating, and you cannot get out of your contract even though they cannot provide you a monthly service. Froze my membership for 6 months is all I could do, hopefully things get better by then.
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September 2021 by Jayne Bryant
Very disappointed. I made my appointment for the soonest available which was 45 days out. Just to receive a phone call a couple hours before my appointment to tell me they had to cancel. They offered no solution other than waiting another month for the next available appointment. Tried to get ahold of the manager but was unable to reach Carmen who is in the Missoula store. When I get online and see the reviews with similar problems it is very frustrating. I would highly recommend not booking here they are so “busy” they don’t seem to care.
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June 2021 by Brian Corneliusen
Well let's just say it's hard to get inNot happy at all.
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March 2021 by Dunomes Jarvis
A great experience. I wish communication had bee a little better. Otherwise I had a great time. Can't wait to go back.
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February 2021 by Mandy Cook
Caitlin is amazing! She listens to my problem areas and customizes my massage session to address those areas. I walk out feeling refreshed and relaxed every time. Highly recommend!
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December 2020 by Jillian Stieg
Listen and do exactly what my body needs
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September 2020 by Western Pyro
They never answer the phone and never call back. It’s not worth a membership when you can NEVER get in.
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August 2020 by Lynsey Hagan
I'm not sure why I pay for a membership here with how yanked around I feel at the front desk sometimes. When I first got a membership here, specifically for chemical peels, the front desk lady said I had to have a regular facial before I could have a chemical peel to "see how my skin responded". Which after talking to my estheticians I found out I didn't need, I could've just had a sensitive chem peel to begin with. Chem peels out of state have always been 1.5 credits and although this location hasn't always had that as an option, I've was told by my esthetician they just started that, and I was able to pay that way at my last session. In recent past I've always used my one credit(65) and charged the rest of my service on my card(45$). Well tonight the system was "updated during covid" and now I can only use 2 credits for my service, essentially making me pay 20$ more for my service. I wish I had never signed up for the membership but the only reason I've kept going is because the estheticians have always been great (with the exception of 1 who would do a session under 20 minutes, but that's another story). I'm just annoyed and irritated with the inconsistency. Anybody else experience weird things at this location?
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August 2020 by Casey Thompson
Massages are always great staff is friendly.
