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November 2023 by DP Ewald
Ask for a transmission drain and refill over the phone, got quoted $69.99 after telling Justin my vehicle info. I came down to the store, had to wait, never got greeted, finally got in and I say I talked to Justin over the phone and got quoted $69.99 for a transmission drain and refill, he pops my hood then tells me they'll only do a transmission flush even though there is a drain plug on the transmission and refused to use the transmission fluid I had brought with me - because I prefer that brand - and then quoted me $149.99; over twice as much as what I was originally quoted over the phone. I say "I was quoted $69.99 over the phone by Justin" and he responds with "Yeah, I talked to you on the phone, we're not gonna use that fluid and we're are not going to do a drain and refill, only a transmission flush." I tell him then we're just gonna go, then I feel my car moving; they started doing something under the car and washing my windows when I didn't even get the chance to say I didn't want my windows washed because I saw them rip off a sticker on somebody's window that was infront of me. I then ask what they're doing under my car and he said "They're just doing a courtesy check on the undercarriage" after saying I wanted to leave; so I had to wait for them to finish poorly washing my windows, finish doing whatever it was under my car, and close my hood so I could finally leave.I've been a MasterLube customer for years and never have I ever had this poor of an experience.If you wish to go to MasterLube, then make the drive to a different location; they will give you actual customer service, and most likely actually stick with the price they tell you over the phone
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October 2023 by Shaianne Su
My family went here and we had an amazing experience. Our oil bolt was stripped and we had a hard time getting it out. They got it out in a few minutes and then even took the time to show my fiancé some things about our car and how our oil worked. Thanks a lot, we really appreciated the young man who helped us!Service: Air & cabin filter replacement
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September 2023 by RJ Haddick
This place is awesome. Super fast. Really friendly, watched them work today for a bit and they were just killing it! Communication was on point! Went through the entire bill and their findings which was kind of a trap? I JUST had my 100k service done that didn't do the oil change. Didn't try to upset me on anything I obviously didn't need. Even said thanks for coming in. All around excellent service and cannot recommend more.Service: Oil change
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September 2023 by Dana M. Armstrong
Master Lube is an Awesome place to go. Friendly, friendly staff !!,& They get tha job done. Will always be returning !! Thankyou so much!! Hav a good day !!~?☮️.
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September 2023 by Pamela Murrill
I thought they used to clean the windows inside the car but they didn't this last time. Disappointed but otherwise my go to oil change choice.
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August 2023 by Mitchel McGraw
Chance and the masterlube team in the heights were great help. As I came in to pull up for my oil change, my car got stuck in neutral and wouldn't shift out. Chance was quick to jump to help me with the situation, and was determined to get it fixed, even though he was already scheduled to be off. They were able to get a good fix on it so I could be on my way. The customer service was incredible, and I've never had a bad experience at this location. Thankyou Chance and team.Service: Oil change
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August 2023 by Katherine Peterson
Quick friendly service and yummy (free) ice cream sandwiches!
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July 2023 by Elizabeth Brock
They were 2 quarts short of the oil I use. They were fast and convenient. Very respectful and informative.
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June 2023 by Amber Astle
We pulled into town and our low tire pressure light came on. We saw some of the guys out emptying the trash and asked if they had a air pump. The guy literally went running over to help us. He checked all of our tires and filled them all up even though they already had closed and then wouldn’t accept any payment. We will definitely come back for any needs with service like that! Thank you!
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May 2023 by Tara May
Very nice got help right off the bat and was done before I knew it!
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April 2023 by Cathy Carman
It's always a nice experience going to Master Lube. They get you in and out fast!I'm stuck there for life
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January 2023 by Ms Amber
They are always kind and professional. My grandmother stops by regularly for tire checks in the cold weather and they are always friendly and welcoming for such a small (probably bothersome) task that means so much to her. You guys rock.
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November 2022 by KAREN TAIT
I took my vehicle in to get an oil change, and have air put in my tires. Later, I noticed all my tire valve stem caps were gone. It was on a Saturday, and the place was super busy, so I figured they just forgot to put them back on. They were closed on Sunday, so couldnt stop in. Call me lazy, I decided it was just easier to stop somewhere and buy some. I will, however, continue to use this business, because I like the service and staff. I have never before had any problems here, and I am so happy they are here in the heights.Service: Oil change
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October 2022 by K B
Richard and the team really work hard to deliver an excellent experience in a very fast paced format. Great work and thank you!
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August 2022 by Michael Baker
By far the best place to get an oil change! Super fast, affordable, and the employees work really well together and know what they are doing!Service: Oil change
