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January 2024 by Google user
I am reluctant to give a poor rating but this one is well deserved. Glen was great a first. Came and got me took me to get a rental and over all great customer service. However, had my RR from Oct 12-Dec17. I’m from Colorado so my kids drove it back for me. Still not fixed. I’m 8k in and according to two other mechanics the rack and pinion was not put back together correctly so I’m out another 9k. He will not answer my calls, or call my Co. mechanic to discuss at least paying for part of the repairs. My car is a RR I understand they aren’t easy to work on, he picked it up with a broken fuel pump. Then called and said the oil pan was dented, now I wonder if he damaged that as well? January and my car is still not running. I’m out 15k total. He sent my college kid on a road trip with a car that he messed up. A traumatic and expensive experience. I would never recommend this mechanic, breaking down on a road trip is rough. The company took advantage of my vulnerability as a woman and I couldn’t be more disappointed. That car should have never left the shop and he knows it. As a business owner I don’t take ratings lightly, take your car elsewhere. Read their responses to past customers. Degrading and unprofessional. Given my emergent situation I obviously didn’t do my research.
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November 2023 by Raynee Danklefsen
Great place to take your car and the staff is great! I definitely recommend it here.
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August 2023 by Suzanne Eder
This place has a great reputation for working on imports. Their lot is fenced in and locked down at night so your vehicle is safe. Very knowledgeable a d efficient. I have taken vehicles here and bern happy with their service.
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May 2023 by Kris Klein
The Metric Wrench has great customer service. I had a broken parking brake on a Class C motorhome with a Mercedes Benz chasis. They were able to get me in immediately and do the work for a reasonable price in just over a day. Part of the plastic brake cover broke during the repair, and the shop is replacing it without any hassle. The owner also took the time to show me the correct way to release the parking brake in hopes of avoiding future issues with it. If you need a timely repair and want to be treated fairly, give The Metric Wrench a call.Service: Brake service & repair
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April 2023 by Brendon Retz
Good, honest guys who go the extra mile to get you back on the road!!Service: Engine repair
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February 2023 by Sadi Yelloweyes
Owner is a great guy. This is a great place. This is my go to shop for any of my vehicles.Services: Exhaust
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February 2023 by Saleice Byrd
Good and great place no joke owner is genuine and kind and he works with youServices: General repairs & maintenance
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January 2023 by Julie Morsette
Amazing crew! Honest and informative. Knows their foreign cars! I definitely recommend these guys.
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October 2022 by Michael Sauers
A big thank you to the staff at the Metric Wrench. we found ourselves stranded in Billings when our car broke down. After a quick look at the situation we both saw the writing on the wall, but they did a quick diagnostic to determine the inevitable. It turned out that the repairs on our vehicle were going to be more than the value of the car itself. They were kind, courteous, and understanding. If I am ever stranded with car troubles in Billings again, I will definitely call upon these guys.Service: Engine repair
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October 2022 by Mel McNea
We have a 1968 VW Beetle that we had restored. There was a problem after 5 years with the steering. They had it for 2 weeks charged us a thousand dollars, and the steering is not any better. I am extremely disappointed.Service: General repairs & maintenance
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October 2022 by Patty Smith
Damon and Glenn are great! Got my Mini repaired and it’s better than new! Even washed it! Highly recommend Metric Wrench! This is my new go to!Services: Auto engine diagnostic
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September 2022 by Ilym
If I could give them a 0 star I would . Customer service was absolute garbage . Second they don’t warranty there own work or parts that they order , only after being out of the shop for 1 month . Fair warning stay awayService: Engine repair
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August 2022 by Lee Williams
The absolute worst place to take you car. I took mine there an just needed a diagnostic an some oxygen sensors changed an the the car never started but the key again. Somehow they armed the alarm an never was able to get the alarm off. After two an a half months I finally went an got it back
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July 2022 by Jimmy Bowling
New owners are great!!
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May 2022 by Janie Bramhall
Great workmanship with attention to detail.
