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February 2024 by Gaylene Jones
Thank you for the work and the time and especially for actually taking the time to talk to me about the issues. Heidi you ROCK girl
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January 2024 by Miss “Nies” Peterbilt
Went inside to but a new airdryer filter and lucky me they had mine in stock.. I got a pk version
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January 2024 by William Trewhitt
Rachel and her co worker where awsome. When I showed up for my truck that was total out they help me take my headache rack off and major components I need to take back with me. Before I got to this point of getting my truck parts I had very major big problems with my insurance company. I kept getting the runaround but every time I called Rachel at Peterbilt she would either get back with me or be there to answer my questions. It really helped me gauge what I was going to do in the future of purchasing a truck. These guys made a bad situation I really great experience when dealing with jackson Peterbilt.
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November 2023 by Steven Johnson
Service department at this Stealership in Billings, Montana WILL rip you off if you don't pay attention. Get quotes on EVERYTHING before hand.
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September 2023 by Jeremy hanna
Just don't go here they suck 2 days to change a fan hub and Def sensor they took out the radiator to change fan hub totally not needed then they said my truck would be ready in a few mins at about 3 pm then the counter lady went home the guy covering tge counter was my mechanic they close the store at 6 but stay till 9 working on current trucks at 6:10 my truck was ready I waited 3 hrs for mechanic to close the store at 6pm to add coolant to my truck that took 10 mins
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March 2023 by David Nielsen
The people I talked to were nice. Terryne was an absolute pleasure to talk with. Got my truck in fairly quick but unfortunately had to order in the part but that happens in any shop you go to. All in all a nice place to deal with ?
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February 2023 by love me money! !!!!
Basic walk in customer getting much better parts prices then competitors in the neighborhood. Thank you!Service is backed up on a schedule for over a month out. ((Will come back for parts again when will be driving through..Thank you.
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January 2023 by lt lii
Everyone was helpful and friendlyFigured out the problem with my truck and got me on my way in about 24 hours which was huge with bad weather on the way
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December 2022 by Marianty Barro
Arrived by tow truck on Friday at 9.47am with DEF exhaust filter problems. at 5 in the afternoon without having touched the truck all day, they tell me that I had to go to a hotel because it was the weekend they closed at 6 in the afternoon and they would not be there until Monday, because they were investigating what it was what he had and why he was doing it. I arrived early on Monday hoping they would continue their investigation and find the problem. finally at 3.50pm they tell me that I had nothing, that I just needed a system update and that I was ready to go. (At least I was walking and the check in was turned off) well today is Wednesday two days later and the truck stops again due to the exact same problem. I would like to know what they really did, I don't know, maybe I'm saying that they connected the computer and erased the problem to get out of me.....
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November 2022 by JK Truck Filing
Earley Trucking LLCKevin~ the “new guy” in Service was absolutely wonderful, very helpful, punctual and very diligent with every precise detail when it came to our semi….ROSS~ this gentleman literally took to heart my drivers every wish; fulfilling from the smallest to the largest of requestsThese two gentlemen truly did make working with Peterbilt in Billings Montana an absolute breezeThank you
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October 2022 by lee otto
Great facilities parts department was very helpful. Couldn't get into shop for several days though
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October 2022 by Travis Eischeid
Jackson group peterbilt is a great orginized place. Tim and Nate are great managers and very customer friendly! Thank you for the help
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August 2022 by Jason Crisp
Kevin the service advisor is awesome and very knowledgeable at what he does and the mechanic Bill was phenomenal they initially stated a couple days of wait but figured a way to get me in and start working asap highly recommended company I give the staff 10 stars out of 5
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May 2022 by Darik Rochon
Lack of communication has led to problems. Said they would Atleast get plug in and see why my truck has a stop engine light. Initially nothing was done and was left hanging the first day I was there. In the morning walk in and after talking with the service manager and Forman I will definitely they definitely took responsibility and made it right. If they continue to work on their communication they are on the right track.
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May 2022 by Robert Gustafson
Was able to get me in fixed problem in shorter time than expected. Nice mechanic and people working at the service desk
