Old Navy, a popular clothing retailer, offers a mixed shopping experience. While the store is generally clean and the employees are friendly, the customer service can be inconsistent. Some customers report helpful and attentive staff, while others find the employees to be uninformed about sales and store policies. The layout of the store can also make it challenging to navigate, especially when it's undergoing restocking or rearrangement. Despite these occasional issues, many customers remain loyal to Old Navy, appreciating the wide selection of affordable clothing options for the whole family.
Everyone who works here is so nice! Super easy to talk to and very helpful as I was trying on and browsing.
March 2026
I ment to leave this review about a month ago We had excellent customer service from Jake he also cashed us out He was awesome super helpful and friendly best service I’ve had in Old Navy in years!
November 2025
Me and my grandma went today and the blond haired lady working was so nice to us, she found all sorts of things for me. And I was told by my grandmother that the lady even walked around with her and helping her pick more goodies.
