-
April 2024 by Dean Rowe
Great service
-
April 2024 by Kymberly Logan
Used the car for a very quick trip. I did learn it’s best to just call and schedule than to use a booking site. The people were very friendly and down to earth. The car I drove did not have cruise control and the seat wasn’t adjustable on the back (I like to sit up straight).
-
April 2024 by Shannon Merrill
Rent-a-wreck was a great place to rent a car. Friendly, respectful and personable.I will definitely use them again in the future!
-
October 2023 by Sarah Langford
Very Rude. Will be looking elsewhere for car rentals.
-
July 2023 by Richard LaRoche
Horrible experience! I prepaid for a minivan rental for the week over Independence Holiday weekend. Fortunately, I called them the week before our Billings trip. They said they only have one minivan to rent and it was out on another rental and they didn't know when it would be back. They told me to find go to another rental car company. They promised to refund all my money but didn't. I had to submit a dispute with AMEX to get my money back. As far as I can tell, this is local franchise is a poorly run business. Never again!
-
July 2023 by Richard L.
Horrible experience! I prepaid for a minivan rental for the week over Independence Holiday weekend. Fortunately, I called them the week before our Billings trip. They said they only have one minivan to rent and it was out on another rental and they didn't know when it would be back. They told me to find go to another rental car company. They promised to refund all my money but didn't. I had to submit a dispute with AMEX to get my money back. As far as I can tell, this is local franchise is a poorly run business. Never again!
-
June 2023 by Cousin Kyle
Top notch work and service. Danny is thorough and professional to work with. Will be back
-
June 2023 by Alyssa Copelas
Horrible experience. I booked a car months in advance and when I called them after my flight landed an hour before I was supposed to pick up the car they told me it was not available and to find a car elsewhere. I was assured that I would be refunded in full for my rental because it was Rent-a-Wreck’s fault the rental was cancelled. Danny told me that when Expedia reached out for the approval it would be given. Fast-forward a few days and Rent-a-Wreck went back on their word and denied the refund and will not respond to me. Unreliable and not above scamming you out of your money.
-
June 2023 by Greg R
Website shows vehicles they do not offer. Tried calling multiple times with no answer.When I did finally drive down there to find out if they had vehicles, the gentleman at the desk wasn't very friendly. And when I mentioned he had vehicles listed online available for rent, he proceeded to argue with me rather than appreciate the notification from a customer who found that on the internet all by themselves. I'd avoid this place
-
April 2023 by Sara L
I accidentally booked a rental car for a week later than I intended, so of course they didn't have a car ready for me. Despite being essentially totally booked, Danny went above and beyond to find a car for me and my kiddo - all while also dealing with a gentleman on the phone who just couldn't seem to find the place. The car he gave us is super-nice - definitely not a "wreck"! All-in-all, highly recommend this place!
-
November 2022 by Jason Meek
Less then stellar experience. Had my trailer reserved for weeks and then they didn't have it. The young lady did help me get a unit at a new location so that was nice.
-
October 2022 by Crystal Jare
Everyone was very helpful. We needed a car to get to a out of state funeral and had a horrible experience....... and they were a God sent answer to prayers. Highly recommend
-
August 2022 by Zach Iffland
Rented a car from them and they called me 12 hours before pick up telling me that the car I rented is no longer available and they have nothing else on the lot so I’m out of luck. They were not able to assist with the refund so I had to go through Expedia and had to struggle to find a car in 12 hours. The people at Rent-a-wreck were very rude on the phone and hung up on me several times and never tried to empathize with my situation. I do not suggest renting from them 0/10
-
March 2022 by Michael Cochran
Don’t adhere to posted hours and tried to rip me off by claiming I dropped of rental 2 1/2 hours late until I said I had proof that I was already at work minutes after my on time drop off. Now fighting because they double charged my account instead of refunding the original charge. Total crooks, stay away.
-
March 2022 by Shay Conant
ALWAYS READ FINE PRINT AND CONTRACT OR THEY WILL SCREW U OVER! Their employees don't tell you vital information, like the time you pick up the truck is the same time u have to drop it off at. I set my time on it as a 5pm drop off when i did the pre-rental equipment verification and they said no it was supposed to be 10AM and tried to charge me an extra $33! Not only was the truck filthy(floor was like a gravel pit with pick flossers all over the floor) when i picked it up but i cleaned it and they had the nerve to charge me a $50 cleaning fee too! That fee should run on the person before me and they should have cleaned the truck up before they rent it out somebody else. I was taking gravel out of my shoes for days! Also, their communication skills are nonexistent. One time when I was on the phone with them I asked them a question and didn't hear them typing or hear them say OK let me look it up or anything. it just went dead silence so I asked again and they said hold on (very impatiently annoyed sounding and rude) I'm looking at it. Well I'm on the phone I can't see that you're looking at you've got to say something! They're just playing a bunch of idiots and they look forward to screwing people over. I will NEVER use their service again and I do not recommend them to anyone. I've never met a morr incompetent group of people under 1 roof and i stayed at the shelter last year!
