This Spectrum location has closed
Internet Service Providers1860 Monad Rd, Billings MT 59102
About Spectrum
Spectrum is a business that has received mixed reviews from customers. Some customers expressed frustration with their customer service, describing long wait times, unhelpful agents, and issues with technical support. One customer had difficulty accessing their account and experienced repeated miscommunication from agents, despite multiple calls and attempts. They noted that the company's AI system was inane and witless, though a helpful representative eventually resolved the issue. On the other hand, a long-term customer praised Spectrum for their reliable Wi-Fi service, which they found to be the best they’ve had, especially in their new home. They appreciated the speed, reliability, and quality of the service, even though it was a bit more expensive than competitors. Additionally, another customer highlighted the excellent customer service provided by a representative named Gianna, describing her as courteous, concise, and knowledgeable. Overall, Spectrum has strengths in its reliable Wi-Fi and customer service, but experiences with support can be inconsistent.
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