Spectrum
Internet Service ProvidersHours:
1860 Monad Rd, Billings MT 59102 Hours
About Spectrum
Spectrum is a business that has received mixed reviews from customers. Some customers expressed frustration with their customer service, describing long wait times, unhelpful agents, and issues with technical support. One customer had difficulty accessing their account and experienced repeated miscommunication from agents, despite multiple calls and attempts. They noted that the company's AI system was inane and witless, though a helpful representative eventually resolved the issue. On the other hand, a long-term customer praised Spectrum for their reliable Wi-Fi service, which they found to be the best they’ve had, especially in their new home. They appreciated the speed, reliability, and quality of the service, even though it was a bit more expensive than competitors. Additionally, another customer highlighted the excellent customer service provided by a representative named Gianna, describing her as courteous, concise, and knowledgeable. Overall, Spectrum has strengths in its reliable Wi-Fi and customer service, but experiences with support can be inconsistent.
Most Recent Reviews
August 2024
Service is ok most of the time. Customer service is zero!! I have never been so disrespected by a customer service rep in my life! She literally got mad because I would not upgrade! Does not look good on you Spectrum! These are the kind of people you do not need as customer service reps!
February 2024
Excellent customer service reps. The lady I talked to, think her name was Gianna, was courteous, concise, and knowledgeable. If all companies had customer service like this it would make life easier.
September 2023
One of the best customer service experiences. Highly recommend
More Comments(120)
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