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January 2024 by Josh F.
First off, I have years of sales experience in my background, for various S&P 500 companies...I understand sales gimmicks and the need for commission, but I was lied to by every in store person and Customer service for a month after sign up. I signed up right after Black Friday pay 2 lines get the 3rd free. $120 total cost (family and friends discount or whatever code name they want to give it) it was not applied at sign up nor entered till I made multiple calls and got multiple bills over charging me $150 (no discount applied at all). Then they told me "it would all be taken care of" which it wasn't... my first bill was $30 over the quote, next month they added $97 to the current bill and assured me "we will apply the discount" and took $25 off. My bill out the door was supposed to be $131.25It went from $161.25 to 228.58 in a month and they informed me that the discount would apply after 1-3 billing cycles, so the next 1-3 months paying full price. I inquired and was informed they WILL NOT backdate the payments and give you a rebate for full price months...so they want me to pay 4 months at an additional $30 per month = $120, and $72.33 for errors made. (The reason I gave three stars instead of one is because I spent an hour today on customer service for T-Mobile, and got through to a manager when I told him I was going to cancel service today if I could not come to a resolution. The manager I spoke to on the phone I believe based out of LAX. His name is Brian and he was incredibly helpful and made sure that every single dollar lined up and he said he would give me a call back three days after the next bill is sent to make sure everything is squared away and honest with the amount I was guaranteed in store... I will have a follow up to this once the next bill comes through. My sincerest advice to any new potential customers for T-Mobile, is to take photos and have documentation and writing of exactly everything that they promise you via word-of-mouth
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November 2023 by Christopher Collins
Great service they gave me a new phone and was out of there in 20 minutes. Highly recommended!
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August 2023 by river Goetz
Can't even begin to start with how professional and courteous everyone in the grand store is!! Bobby at grand is THE MAN helped us through our upgrade no issues and was fast. HIGHLY recommend them.
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August 2023 by Mike Eustice
Tmobile needs to hire a few americans to answer phones or teach their foreigners to speak american english. How can you settle a dispute when you can't understand who you are speaking to
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July 2023 by Amanda Stevenson
Robert at the Billings Westend store is always helpful and gets us taken care of the first time. He has helped us since we started with t mobile and would recommend this store
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July 2023 by Eagle Flagstone
Great service staff.Bobby Marquez had us in out and feeling like everything they do was just for us
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July 2023 by Jodi Abz
Bobby and Christian were great staff that made our experience exceptional.
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July 2023 by CharK Birdtail
Bobby is an amazing rep and helped me out lately. Thank you so much!
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July 2023 by Sherry Smith
I went with T-Mobile because my Verizon bill kept going up. I have only been with t-mobile a month and I am having serious buyers remorse. Deals that I have been "sold" are not what they promised. I paid up front for my S23 Ultra less the $830 off that was advertised, but am now being charged an equipment fee for my phone. We traded in my husbands I Phone 11 for the I phone 14, they lost it after it arrived at the location and are giving us heck about the $830 off that he was suppose to get and of course that is being charged to our bill. Then the clerk ordered the wrong phones for our kids and now I had to pay an additional almost $1000 for their phones that were suppose to be included in the $830 promotion. I was promised a 20% managers discount on all our future bills because of all the issues trying to get our account up. That hasn't happened. I was told my monthly bill would be under $200, and when I got the bill notification yesterday, our current bill is $495.01. That's not a savings! When we were trying to open the account they denied us an account until we provided our social security cards and had to go through a security check. My husband has a top secret security clearance and we have excellent credit. We aren't sure what the problem was there. They gave us no answers! I'm so fed up with T-Mobile that once we ever get this mess straightened out and our plan expires in 2 years, we will be going back to Verizon or one of the other cell carriers. Do Not waste your time!!!
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May 2023 by Tina Kawano
I bought a phone last weekend because my old phone quit on me. Dillon was a tremendous help to me and made getting a new phone a breeze
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May 2023 by Brendan Chamberlin
Been doing Business with Heights branch for almost 7 years. Very friendly and helpful.
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April 2023 by Bill
Worst company ever great cell service but they lie to make you buy their products dropped our internet won't let us get help NEVER GET TMOBLE
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April 2023 by mackisus94 !
Nice store and people, but the service is awful. The towers locally are way oversubscribed, spread apart, and slow regardless of the time of day. The coverage relies heavily on AT&T when in large buildings. No midband 5g planned for billings area, just everywhere except here. I would avoid because of the service, or lack of.
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March 2023 by Patricia Tuin
We upgraded our phones at this store. The customer service was superior and Colton was extremely knowledgeable and efficient. A very awesome experience! I am speaking about the store on Grand Avenue.
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March 2023 by Martella Lauzon
Called asking about a Samsung that locked itself that is insured through T-Mobile. we could not get any password to work. Guy on the phone said that it happens sometimes the only thing they can do is factory reset the phone so I said we would come in to the store. he said ok and hung up. By the time we got there I’m unsure if we spoke to a different person or what happened but the guy in store said there is nothing they can do. That factory resets are frowned upon in store..? and told us the password had to have been reset by us. He then gave us a card saying he was unsure if we would have to pay but to go to this insurance place they should be able to help us. After arriving at the insurance place across town they tell us there is nothing they can do other than charge us 50$ to factory reset the phone. T-Mobile why are we paying for insurance when you can’t even do anything if something goes wrong with our phones. Turns out you can factory reset it yourself for free. Did your job for you
